elpepe Posted November 6, 2009 Share Posted November 6, 2009 Hi everybody, I just installed Recuva in my PC. When a try to run the software a window of Recuva opens and in a second it closes again!. I cannot see if there's some message error or something that infoms me about the problem. I have PC with an AMD Athlon 64 3200+, 2.01 GHz, 1GB of RAM, with a Microsoft Windows XP Pro SP3 (32 bits). Can anybody help me? PS: I already reinstalled the app two times without success Link to comment Share on other sites More sharing options...
kroozer Posted November 7, 2009 Share Posted November 7, 2009 elpepe: The first thing I would do is download the software again. Your copy may be corrupted. http://www.filehippo.com/search?q=recuva Link to comment Share on other sites More sharing options...
elpepe Posted November 7, 2009 Author Share Posted November 7, 2009 elpepe: The first thing I would do is download the software again. Your copy may be corrupted.http://www.filehippo.com/search?q=recuva I forgot to mention that the reinstalling process I did them with new downloaded versions but ... no success. I tried again now and it didn't work. Link to comment Share on other sites More sharing options...
kroozer Posted November 7, 2009 Share Posted November 7, 2009 It being a Friday nite in the States (Sat. am in UK) forum traffic is a bit sparse. Just hang out for awhile and some expertize should come to the rescue. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 7, 2009 Moderators Share Posted November 7, 2009 Which browser are you using? Try a different one if you have more than one browser installed. Don't use a download manager. Are you choosing to save the download to your desktop and then installing it from there? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
elpepe Posted November 7, 2009 Author Share Posted November 7, 2009 Which browser are you using? Try a different one if you have more than one browser installed. Don't use a download manager. Are you choosing to save the download to your desktop and then installing it from there? I tried to be very careful in every step. I am sure I did exactly what it was necessary but there's another problem. I consider myself an expert user but bow I am astonished ....this is not the first time I've got troubles with a new app but it is the first of this kind.... Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 7, 2009 Moderators Share Posted November 7, 2009 Okay lets take it slowly here, what browser did you use to download it, and did you save the download to your desktop? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
elpepe Posted November 7, 2009 Author Share Posted November 7, 2009 Okay lets take it slowly here, what browser did you use to download it, and did you save the download to your desktop? I use Chrome and downloaded rcsetup132.exe to my Desktop as always. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 7, 2009 Moderators Share Posted November 7, 2009 Then you double-clicked to install it? It installed and then wouldn't run? I take it that it's the full version not the portable one? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
elpepe Posted November 7, 2009 Author Share Posted November 7, 2009 Then you double-clicked to install it? It installed and then wouldn't run? I take it that it's the full version not the portable one? The app was installed. It opens but in a second or less, it closes again... Link to comment Share on other sites More sharing options...
elpepe Posted November 28, 2009 Author Share Posted November 28, 2009 The app was installed. It opens but in a second or less, it closes again... I changed to version 1.33 without success. It opens just a second and it closes again. There's some log file that I could check to see what it's going on? By the way I installed version 1.33 in another PC with a Pentium processor and it works OK Link to comment Share on other sites More sharing options...
Moderators DennisD Posted November 28, 2009 Moderators Share Posted November 28, 2009 This has happened before, and it was more or less assumed that a conflict with some other software could have been the culprit. http://forum.piriform.com/index.php?showtopic=23607 Unfortunately, the cause was never discovered, but I'm wondering which A/V and Firewall you use? A second thought is to try the portable version hazel mentions, and see if the same thing happens. http://www.piriform.com/recuva/builds Link to comment Share on other sites More sharing options...
rickyh Posted November 30, 2009 Share Posted November 30, 2009 Hi everybody,I just installed Recuva in my PC. When a try to run the software a window of Recuva opens and in a second it closes again!. I cannot see if there's some message error or something that infoms me about the problem. I have PC with an AMD Athlon 64 3200+, 2.01 GHz, 1GB of RAM, with a Microsoft Windows XP Pro SP3 (32 bits). Can anybody help me? PS: I already reinstalled the app two times without success hi, I am having the same problem on a Pentium Intel M Laptop by Dell running windows xp sp3 32bit. I downloaded from file hippo. Install went through without a hitch. When I launch the program, a wizard appears and then disappears within seconds. I saw the process start in windows process viewere in task manager, but it instantly goes away. The program runs for literally 1 second then closes itself. I ran the software useing the /debug parameter and came out with this log file: ***** Log ***** Recuva_log[1_33-451][30-11-2009_14-0] [2009-11-30 14:00:02] [iNFO ] Recuva v1.33.451 [2009-11-30 14:00:02] [iNFO ] System Info: MS Windows XP Professional SP3, Intel Pentium M processor 1.73GHz, 767MB RAM, ATI MOBILITY RADEON X300 ***** End Log ***** There was one anti malware suite on the computer, McAfee Firewall, McAfee Browser Protection & McAfee Virus Protection. I have since uninstalled all of those programs, reinstalled recuva to no avail. I have also tried cleaning out the system using other spyware / a/v suites such as avg, spybot s&d. After performing these tasks, uninstalling & reinstalling recuva, still no go on launching of recuva. I have deep scanned for viruses and malware, but the system seems pretty well kept up and I don't see any oddities in the computer that would suggest an infection of sorts. Anyhow, I thought I would throw in my 2 cents as this is absolutely 100% unusable in this scenario with Windows xp sp3. Do you have any other ideas except for some interference by some A/V program? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 1, 2009 Moderators Share Posted December 1, 2009 What happens if you run an earlier version (see on right of page) http://www.filehippo.com/download_recuva/ What happens if you download 1.33 using Internet Explorer and then run Recuva? What happens if you run Recuva in safe mode? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Guest MrRon Posted December 1, 2009 Share Posted December 1, 2009 I'd also be interested in hearing if this issues is fixed by using an earlier version of Recuva. Link to comment Share on other sites More sharing options...
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