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Patricia

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Hi Patrica :)

 

What led up to this event? Did you just boot up and they were gone, or had you been customising things?

 

Have you had other problems such as virus/malware issues?

 

Does this do anything

 

http://support.microsoft.com/kb/279769

 

Support contact

https://support.ccleaner.com/s/contact-form?language=en_US&form=general

or

support@ccleaner.com

 

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Reboot the computer. If your icons and start menu still dont show then try the below:

 

On your keyboard press ctrl+alt+del.

Click File>new task. In the box type explorer.exe.

 

Your start menu should load, if not then something is corrupt or possibly a virus.

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