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dkern6525

Error - Defraggler has encountered a problem

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Downloaded Defraggler earlier today and unable to run.

 

Error - Defraggler has encountered a problem.

 

Could this be a system (XP SP2 ) problem? Missing or corrupt dll?

 

Thanks in advance - Dieter

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Are you able to open it and it's all there ? (if you know what I mean!!)

 

Have you tried redownloading it?

 

Have you had Defraggler before and used it without problems?

 

It's just when you try to run it you get the error?

 

Could you try to run it in debug mode and attach the log here in a post.

 

http://docs.piriform.com/defraggler/troubl...r-in-debug-mode

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> What time zone are you in? I'm US Mountain Time.

 

Are you able to open it and it's all there? (if you know what I mean!!)

> Yes its opens and it seems to be all there. The boxes are shades of gray.

 

Have you tried redownloading it?

> Yes redownloaded and same problem.

 

Have you had Defraggler before and used it without problems?

> First time using defraggler.

 

It's just when you try to run it you get the error?

> Just when I try running it.

 

Could you try to run it in debug mode and attach the log here in a post.

http://docs.piriform.com/defraggler/troubl...r-in-debug-mode

 

> Won't run in debug mode when typing 'C:\Program Files\Defraggler\Defraggler.exe /debug' in the Run dialog box. Error occurs: Windows cannot find 'C:\Program'. However, tries to run w/o debugger when typing 'C:\Program Files\Defraggler\Defraggler.exe' in the Run dialog box.

 

> Any ideas?

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Just checking that you chose ''save'' when downloading it and then installed it, as opposed to choosing ''run'' from the download box.

 

Hopefully someone else will help here with any ideas they may have.

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Just checking that you chose ''save'' when downloading it and then installed it, as opposed to choosing ''run'' from the download box.

 

Hopefully someone else will help here with any ideas they may have.

 

Yes saved the download then installed it.

 

Thanks for your help so far.

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Not sure how to run in safe mode? Is this done during startup?

I can try this if you give me the commands or whatever I need to do.

 

How to is in my signature Dieter. Make sure you pick the right one for your Operating System.

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Here are some instructions.

 

http://www.pchell.com/support/safemode.shtml

 

It was purely for troubleshooting to see if something else was preventing it from running. You may have to use your keyboard arrow keys to selct safe mode. It can be a bit scary first time you do it as it seems to take a while to load and the screen looks bare at first and the desktop is minimalist looking.

 

Don't worry if you don't feel like trying safe mode out, on the other hand it's a handy thing to know how to do.

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Finally got the laptop running again - had Win2PDF problem.

 

Downloaded Defraggler portable version and tried to run - same error.

 

May have something useful for you finally. Was able to run Defraggler portable version in debug mode (typed 'F:\dfsetup113\Defraggler.exe /debug' in the Run dialog box). Not sure if debug file was created, but am attaching Defraggler.exe[2009-09-30_12-28].txt that might identify the error(s):

[2009-09-30] [12:28:31.817] 0046c 0 Logger::HostLogger::LogApplicationInfo#673 F:\dfsetup113\Defraggler.exe

[2009-09-30] [12:28:31.817] 0046c 0 Logger::HostLogger::LogApplicationInfo#675 CmdLine: "F:\dfsetup113\Defraggler.exe" /debug

[2009-09-30] [12:28:31.938] 0046c 0 Logger::HostLogger::LogApplicationInfo#679 Version: 1_13_155

[2009-09-30] [12:28:32.018] 0046c 0 Logger::HostLogger::LogApplicationInfo#705 FileVersion: 1.13.0.155

[2009-09-30] [12:28:32.018] 0046c 0 Logger::HostLogger::LogApplicationInfo#706 ProductVersion: 1.13.0.155

[2009-09-30] [12:28:32.018] 0046c 0 Logger::HostLogger::LogApplicationInfo#707 Flags: 0x00000000, OS: 0x00000004, Type: 0x00000002, Subtype: 0x00000000

[2009-09-30] [12:28:32.018] 0046c 0 Logger::HostLogger::LogApplicationInfo#708 Flags description: Release

[2009-09-30] [12:28:32.018] 0046c 0 Logger::HostLogger::LogSystemInfo#726 Computer name:

[2009-09-30] [12:28:32.068] 0046c 0 Logger::HostLogger::LogSystemInfo#733 User name:

[2009-09-30] [12:28:32.068] 0046c 0 Logger::HostLogger::LogSystemInfo#741 OEM ID: 0

[2009-09-30] [12:28:32.068] 0046c 0 Logger::HostLogger::LogSystemInfo#742 Number of processors: 1

[2009-09-30] [12:28:32.068] 0046c 0 Logger::HostLogger::LogSystemInfo#743 Page size: 4096

[2009-09-30] [12:28:32.068] 0046c 0 Logger::HostLogger::LogSystemInfo#744 Processor type: 586

[2009-09-30] [12:28:32.068] 0046c 0 Logger::HostLogger::LogSystemInfo#745 Minimum application address: 10000

[2009-09-30] [12:28:32.068] 0046c 0 Logger::HostLogger::LogSystemInfo#746 Maximum application address: 7ffeffff

[2009-09-30] [12:28:32.068] 0046c 0 Logger::HostLogger::LogSystemInfo#747 Active processor mask: 1

[2009-09-30] [12:28:32.078] 0046c 0 Logger::HostLogger::LogSystemInfo#750 Clean boot: 0

[2009-09-30] [12:28:32.078] 0046c 0 Logger::HostLogger::LogSystemInfo#751 Monitors: 1, Display: 1024x768, Virtual: 0x0 1024x768

[2009-09-30] [12:28:32.078] 0046c 0 Logger::HostLogger::LogSystemInfo#761 Major: 0x00000005, Minor: 0x00000001, Build: 2600, PlatformId: 0x00000002

[2009-09-30] [12:28:32.078] 0046c 0 Logger::HostLogger::LogSystemInfo#762 SPMajor: 0x0002, SPMinor: 0x0000, CSDVersion: "Service Pack 2"

[2009-09-30] [12:28:32.078] 0046c 0 Logger::HostLogger::LogSystemInfo#763 SuiteMask: 0x00000100, ProductType: 0x00000001

[2009-09-30] [12:28:32.078] 0046c 0 Logger::HostLogger::LogSystemInfo#775 Memory: Load: 82, Physical: 94138368/535740416, PageFile: 822763520/1306152960, Virtual: 2114088960/2147352576, Extended 0

[2009-09-30] [12:28:32.078] 0046c 1 wWinMain#140 /debug

[2009-09-30] [12:28:32.198] 0046c 1 CDriveListForm::CDriveListForm#40 GetSystemWindowsDirectory returned "C:\WINDOWS" (system volume is C:).

[2009-09-30] [12:28:32.198] 0046c 1 CMainFrame::CMainFrame#182 Entering CMainFrame::CMainFrame

[2009-09-30] [12:28:32.288] 0046c 1 CMainFrame::InitPersistentSettings#138 Ini file present. Switching config storage

[2009-09-30] [12:28:32.288] 0046c 1 CConfigStoragePolicy::SwitchMode#47 Failed to delete Defraggler registry key

[2009-09-30] [12:28:32.318] 0046c 1 CMainFrame::InitPersistentSettings#156 portable.bat present - forcing usage of ini file

[2009-09-30] [12:28:32.508] 0046c 1 PersistentSettings<class CConfigStoragePolicy>::VariableWrapper<class ATL::CStringT<wchar_t,class ATL::StrTraitATL<wchar_t,class ATL::ChTraitsCRT<wchar_t> > > >::DoDataExchange#160 RegistryDataExchangeEx(0) for Excluded1 failed (hr=0x80070002).

[2009-09-30] [12:28:34.952] 0046c 1 CMainFrame::CMainFrame#182 Leaving CMainFrame::CMainFrame

[2009-09-30] [12:28:34.952] 0046c 1 CMainFrame::OnCreate#510 Entering CMainFrame::OnCreate

[2009-09-30] [12:28:35.473] 0046c 1 CMainFrame::CreateChildWindows#333 Creating driveListForm_.

[2009-09-30] [12:28:35.483] 0046c 1 CMainFrame::CreateChildWindows#335 Creating driveMapForm_.

[2009-09-30] [12:28:35.483] 0046c 1 CMainFrame::CreateChildWindows#337 Creating fileListForm_.

[2009-09-30] [12:28:35.753] 0046c 1 CCheckForUpdates::CheckForUpdates#36 Checking for updates

[2009-09-30] [12:28:35.753] 0046c 1 CCheckForUpdates::CheckForUpdates#52 Update check is not needed

[2009-09-30] [12:28:35.753] 0046c 1 CCheckForUpdates::CheckForUpdates#57 Forcing update check

[2009-09-30] [12:28:35.763] 0046c 1 CMainFrame::OnCreate#542 Registering object for message filtering.

[2009-09-30] [12:28:35.763] 0046c 1 CMainFrame::Initialize#412 Initializing MessageMethodMarshaler.

[2009-09-30] [12:28:35.763] 0046c 1 CMainFrame::Initialize#416 Initializing VolumeManager.

[2009-09-30] [12:28:35.763] 0046c 1 CVolumeManagerBase::CVolumeManagerBase#10 Entering CVolumeManagerBase::CVolumeManagerBase

[2009-09-30] [12:28:35.763] 0046c 1 CVolumeManagerBase::CVolumeManagerBase#10 Leaving CVolumeManagerBase::CVolumeManagerBase

[2009-09-30] [12:28:35.763] 00c30 1 CCheckForUpdates::CheckThread#68 Update check thread started

[2009-09-30] [12:28:35.763] 0046c 1 CVolumeManager::CVolumeManager#10 Entering CVolumeManager::CVolumeManager

[2009-09-30] [12:28:35.763] 0046c 1 CVolumeManager::CVolumeManager#10 Leaving CVolumeManager::CVolumeManager

[2009-09-30] [12:28:35.763] 0046c 1 CVolumeManager::Initialize#19 Entering CVolumeManager::Initialize

[2009-09-30] [12:28:35.763] 0046c 1 CVolumeManagerBase::Initialize#18 Entering CVolumeManagerBase::Initialize

[2009-09-30] [12:28:35.763] 0046c 1 CVolumeManagerBase::Initialize#28 Enabling SE_BACKUP_NAME privilege succeeded.

[2009-09-30] [12:28:35.763] 0046c 1 CVolumeManagerBase::Initialize#34 Enabling SE_RESTORE_NAME privilege succeeded.

[2009-09-30] [12:28:35.763] 0046c 1 CVolumeManagerBase::Initialize#18 Leaving CVolumeManagerBase::Initialize

[2009-09-30] [12:28:35.763] 0046c 1 CVolumeManager::Initialize#19 Leaving CVolumeManager::Initialize

[2009-09-30] [12:28:35.763] 0046c 1 CMainFrame::Initialize#421 Initializing VolumeNavigator.

[2009-09-30] [12:28:35.773] 00910 1 CVolumeManagerBase::RebuildVolumesMap#103 Logical drives mask: 0x0000003c, arrival mask: 0xffffffff, removal mask: 0x00000000.

[2009-09-30] [12:28:35.773] 00910 1 CVolumeManagerBase::UpdateVolume#262 Start update for volume C:.

[2009-09-30] [12:28:35.773] 0046c 1 CDriveMap::CDriveMap#17 Entering CDriveMap::CDriveMap

[2009-09-30] [12:28:35.773] 0046c 1 CDriveMap::CDriveMap#17 Leaving CDriveMap::CDriveMap

[2009-09-30] [12:28:35.813] 0046c 1 CVolumeNavigator::CVolumeNavigator#9 Entering CVolumeNavigator::CVolumeNavigator

[2009-09-30] [12:28:35.813] 0046c 1 CVolumeNavigator::CVolumeNavigator#9 Leaving CVolumeNavigator::CVolumeNavigator

[2009-09-30] [12:28:35.813] 0046c 1 CVolumeNavigator::Initialize#22 Entering CVolumeNavigator::Initialize

[2009-09-30] [12:28:35.813] 0046c 1 CVolumeNavigator::Initialize#22 Leaving CVolumeNavigator::Initialize

[2009-09-30] [12:28:35.813] 0046c 1 CDriveListForm::OnVolumesMapChange#475 Select first volume on list.

[2009-09-30] [12:28:35.823] 0046c 1 CFilesListViewImpl::DoSort#264 Sorting 0 elements took 0.0000 seconds

[2009-09-30] [12:28:35.913] 00910 1 CVolume::CVolume#31 CVolume object created for volume C:.

[2009-09-30] [12:28:35.913] 00910 1 CVolumeManagerBase::UpdateVolume#277 Volume: C:, size: 30005789184, free: 7264657408, fs: NTFS, name: "Local Disk".

[2009-09-30] [12:28:35.913] 00910 1 CVolumeManager::OnVolumeAdded#56 Entering CVolumeManager::OnVolumeAdded

[2009-09-30] [12:28:35.913] 00910 1 CVolumeManager::ChangeNotificationOwner::ChangeNotificationOwner#47 Registered notification for "C:\", handle: 0x00000258

[2009-09-30] [12:28:35.963] 00910 1 CVolume::Initialize#49 Intialization for volume C: started.

[2009-09-30] [12:28:35.983] 00910 1 CVolume::Initialize#82 Volume C: open, handle 0x00000284.

[2009-09-30] [12:28:35.983] 00910 1 IsFatVolume#17 File system type for volume 0x00000284 is NTFS.

[2009-09-30] [12:28:35.983] 00910 1 CVolume::Initialize#94 GetClustersCount for volume C: returned 7325632 clusters.

[2009-09-30] [12:28:36.084] 00910 1 CVolume::ReloadMap#247 00 00 00 00 00 00 00 00 c0 c7 6f 00 00 00 00 00 ff ff ff ff ff ff ff ff df fb bf ff f9 ff ff ff ff ff ff 9f ff 7f fc ff cf 8f ff ff cf ff ff ff ff ff

[2009-09-30] [12:28:36.084] 00910 1 CVolume::ReloadMap#260 MftZone: <6579040, 6656608).

[2009-09-30] [12:28:36.084] 00910 1 CVolume::Initialize#120 Raise VolumeMapChangedSignal for volume C:.

[2009-09-30] [12:28:36.084] 00910 1 CVolume::Initialize#124 Intialization for volume C: finished.

[2009-09-30] [12:28:36.084] 00910 1 CVolumeManager::OnVolumeAdded#56 Leaving CVolumeManager::OnVolumeAdded

[2009-09-30] [12:28:36.084] 00910 1 CVolumeManagerBase::UpdateVolume#298 Finish update for bvi C:.

[2009-09-30] [12:28:36.084] 00910 1 CVolumeManagerBase::UpdateVolume#262 Start update for volume D:.

[2009-09-30] [12:28:36.104] 00910 1 CVolume::CVolume#31 CVolume object created for volume D:.

[2009-09-30] [12:28:36.104] 00910 1 CVolumeManagerBase::UpdateVolume#277 Volume: D:, size: 10001940480, free: 9979813888, fs: FAT32, name: "IBM_SERVICE".

[2009-09-30] [12:28:36.104] 00910 1 CVolumeManager::OnVolumeAdded#56 Entering CVolumeManager::OnVolumeAdded

[2009-09-30] [12:28:36.104] 00910 1 CVolumeManager::ChangeNotificationOwner::ChangeNotificationOwner#47 Registered notification for "D:\", handle: 0x00000290

[2009-09-30] [12:28:36.104] 00910 1 CVolume::Initialize#49 Intialization for volume D: started.

[2009-09-30] [12:28:36.104] 00910 1 CVolume::Initialize#82 Volume D: open, handle 0x00000294.

[2009-09-30] [12:28:36.104] 00910 1 IsFatVolume#17 File system type for volume 0x00000294 is FAT.

[2009-09-30] [12:28:36.104] 00910 1 CVolume::Initialize#94 GetClustersCount for volume D: returned 1219745 clusters.

[2009-09-30] [12:28:36.294] 00910 1 CVolume::ReloadMap#247 00 00 00 00 00 00 00 00 a1 9c 12 00 00 00 00 00 ff ff ff ff ff ff ff ff ff ff ff ff ff 33 10 02 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

[2009-09-30] [12:28:36.294] 00910 1 CVolume::Initialize#120 Raise VolumeMapChangedSignal for volume D:.

[2009-09-30] [12:28:36.294] 00910 1 CVolume::Initialize#124 Intialization for volume D: finished.

[2009-09-30] [12:28:36.294] 00910 1 CVolumeManager::OnVolumeAdded#56 Leaving CVolumeManager::OnVolumeAdded

[2009-09-30] [12:28:36.294] 00910 1 CVolumeManagerBase::UpdateVolume#298 Finish update for bvi D:.

[2009-09-30] [12:28:36.294] 00910 1 CVolumeManagerBase::UpdateVolume#262 Start update for volume E:.

[2009-09-30] [12:28:36.294] 00910 1 CVolumeManagerBase::GetBasicVolumeInfo#217 Unsupported drive type 5 for volume E:

[2009-09-30] [12:28:36.294] 00910 1 CVolumeManagerBase::UpdateVolume#298 Finish update for bvi E:.

[2009-09-30] [12:28:36.294] 00910 1 CVolumeManagerBase::UpdateVolume#262 Start update for volume F:.

[2009-09-30] [12:28:37.966] 00910 1 CVolume::CVolume#31 CVolume object created for volume F:.

[2009-09-30] [12:28:37.966] 00910 1 CVolumeManagerBase::UpdateVolume#277 Volume: F:, size: 4043276800, free: 3795693568, fs: FAT32, name: "".

[2009-09-30] [12:28:37.966] 00910 1 CVolumeManager::OnVolumeAdded#56 Entering CVolumeManager::OnVolumeAdded

[2009-09-30] [12:28:37.986] 00910 1 CVolumeManager::ChangeNotificationOwner::ChangeNotificationOwner#47 Registered notification for "F:\", handle: 0x000002b4

[2009-09-30] [12:28:39.649] 00910 1 CVolume::Initialize#49 Intialization for volume F: started.

[2009-09-30] [12:28:40.149] 00910 1 CVolume::Initialize#82 Volume F: open, handle 0x000002c8.

[2009-09-30] [12:28:40.149] 00910 1 IsFatVolume#17 File system type for volume 0x000002c8 is FAT.

[2009-09-30] [12:28:40.169] 00910 1 CVolume::Initialize#94 GetClustersCount for volume F: returned 985199 clusters.

[2009-09-30] [12:28:40.310] 00910 1 CVolume::ReloadMap#247 00 00 00 00 00 00 00 00 6f 08 0f 00 00 00 00 00 ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff

[2009-09-30] [12:28:40.310] 00910 1 CVolume::Initialize#120 Raise VolumeMapChangedSignal for volume F:.

[2009-09-30] [12:28:40.310] 00910 1 CVolume::Initialize#124 Intialization for volume F: finished.

[2009-09-30] [12:28:40.310] 00910 1 CVolumeManager::OnVolumeAdded#56 Leaving CVolumeManager::OnVolumeAdded

[2009-09-30] [12:28:40.310] 00910 1 CVolumeManagerBase::UpdateVolume#298 Finish update for bvi F:.

[2009-09-30] [12:28:40.600] 0046c 1 CMainFrame::PrepareLayout#381 Updating layout.

[2009-09-30] [12:28:40.820] 0046c 1 CMainFrame::OnCreate#510 Leaving CMainFrame::OnCreate

[2009-09-30] [12:28:40.820] 0046c 1 CVolumeNavigator::ConnectToVolumeSignals#151 Connecting to volume C: signals.

[2009-09-30] [12:28:41.001] 0046c 1 CDriveListForm::OnVolumesMapChange#466 Select default volume C.

[2009-09-30] [12:28:41.001] 0046c 1 CVolumeNavigator::SelectVolume#340 New volume selected: C:.

[2009-09-30] [12:28:41.071] 0046c 1 CFilesListViewImpl::DoSort#264 Sorting 0 elements took 0.0000 seconds

[2009-09-30] [12:28:41.111] 0046c 1 FindResourceNameFromOrdinal::FindResourceIdFromOrdinal::BeginSearching#73 EnumResourceNames failed (hr=0x00000000)

[2009-09-30] [12:28:41.141] 0046c 1 CVolumeNavigator::ConnectToVolumeSignals#151 Connecting to volume D: signals.

[2009-09-30] [12:28:41.151] 0046c 1 CVolumeNavigator::ConnectToVolumeSignals#151 Connecting to volume F: signals.

[2009-09-30] [12:28:41.221] 00c68 1 CVolume::UpdateDriveMap#340 Map generated in 0.18609 seconds.

[2009-09-30] [12:28:45.537] 00c30 1 CCheckForUpdates::CheckThread#131 CheckForUpdate succeeded. (isUpdateAvailable: 0, newVersion: "1.13.155")

[2009-09-30] [12:29:03.243] 00c68 1 CVolume::UpdateDriveMap#340 Map generated in 0.02392 seconds.

[2009-09-30] [12:29:03.243] 00258 1 CVolumeOperationScheduler::ExecuteQueuedMethods#201 ---------------- Long task started ----------------

[2009-09-30] [12:29:03.343] 00258 1 CAnalysis::AnalyzeVolume#19 Entering CAnalysis::AnalyzeVolume

[2009-09-30] [12:29:03.343] 00258 1 CAnalysis::AnalyzeVolume#27 Analysis of volume C: started

[2009-09-30] [12:29:03.713] 00258 1 Wow64FsRedirectorDisabler::Acquire#38 Wow64DisableWow64FsRedirection skipped.

[2009-09-30] [12:29:03.753] 00258 1 CAnalysis::AnalyzeVolume#62 Volume C: flushed.

[2009-09-30] [12:29:03.843] 00258 1 CVolume::ReloadMap#247 00 00 00 00 00 00 00 00 c0 c7 6f 00 00 00 00 00 ff ff ff ff ff ff ff ff df fb bf ff f9 ff ff ff ff ff ff 9f ff 7f fc ff cf 8f ff ff cf ff ff ff ff ff

[2009-09-30] [12:29:03.843] 00258 1 CVolume::ReloadMap#260 MftZone: <6579040, 6656608).

[2009-09-30] [12:29:03.863] 00258 1 CAnalysis::AnalyzeVolume#78 Initialization finished in 0.147 seconds.

[2009-09-30] [12:29:03.894] 0046c 1 CFilesListViewImpl::DoSort#264 Sorting 0 elements took 0.0000 seconds

[2009-09-30] [12:29:03.954] 00c68 1 CVolume::UpdateDriveMap#340 Map generated in 0.02547 seconds.

[2009-09-30] [12:29:33.556] 00258 0 d:\Projekty\Defraggler\BUILD_TEMP_DF\tagged_build_src\src\DefragglerLib\Public\Common/HostLogger.h#448 Exception caught: (Code: 0xc0000094, Address:0x4f0a80, Flags:0x0)

SymInit: Symbol-SearchPath: '.;F:\dfsetup113;F:\dfsetup113;C:\WINDOWS;C:\WINDOWS\system32;SRV*C:\websymbols*http://msdl.microsoft.com/download/symbols;', symOptions: 530, UserName: ' '

OS-Version: 5.1.2600 (Service Pack 2) 0x100-0x1

F:\dfsetup113\Defraggler.exe:Defraggler.exe (00400000), size: 1675264 (result: 0), SymType: '-nosymbols-', PDB: '', fileVersion: 1.13.0.155

C:\WINDOWS\system32\ntdll.dll:ntdll.dll (7C900000), size: 720896 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\kernel32.dll:kernel32.dll (7C800000), size: 999424 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\WININET.dll:WININET.dll (771B0000), size: 679936 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 6.0.2900.2180

C:\WINDOWS\system32\msvcrt.dll:msvcrt.dll (77C10000), size: 360448 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 7.0.2600.2180

C:\WINDOWS\system32\SHLWAPI.dll:SHLWAPI.dll (77F60000), size: 483328 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 6.0.2900.2180

C:\WINDOWS\system32\GDI32.dll:GDI32.dll (77F10000), size: 286720 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\USER32.dll:USER32.dll (77D40000), size: 589824 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\ADVAPI32.dll:ADVAPI32.dll (77DD0000), size: 634880 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\RPCRT4.dll:RPCRT4.dll (77E70000), size: 593920 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\CRYPT32.dll:CRYPT32.dll (77A80000), size: 606208 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.131.2600.2180

C:\WINDOWS\system32\MSASN1.dll:MSASN1.dll (77B20000), size: 73728 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\OLEAUT32.dll:OLEAUT32.dll (77120000), size: 573440 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\ole32.dll:ole32.dll (774E0000), size: 1294336 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\COMDLG32.dll:COMDLG32.dll (763B0000), size: 299008 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 6.0.2900.2180

C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\COMCTL32.dll:COMCTL32.dll (773D0000), size: 1056768 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 6.0.2900.2180

C:\WINDOWS\system32\SHELL32.dll:SHELL32.dll (7C9C0000), size: 8470528 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 6.0.2900.2180

C:\WINDOWS\system32\MSIMG32.dll:MSIMG32.dll (76380000), size: 20480 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\VERSION.dll:VERSION.dll (77C00000), size: 32768 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\imagehlp.dll:imagehlp.dll (76C90000), size: 163840 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\Secur32.dll:Secur32.dll (77FE0000), size: 69632 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\uxtheme.dll:uxtheme.dll (5AD70000), size: 229376 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 6.0.2900.2180

C:\PROGRAM FILES\NORTON INTERNET SECURITY\ENGINE\17.0.0.136\ASOEHOOK.DLL:ASOEHOOK.DLL (608A0000), size: 421888 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 17.0.0.136

C:\PROGRAM FILES\NORTON INTERNET SECURITY\ENGINE\17.0.0.136\Microsoft.VC90.CRT\MSVCR90.dll:MSVCR90.dll (78520000), size: 667648 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 9.0.30729.4148

C:\PROGRAM FILES\NORTON INTERNET SECURITY\ENGINE\17.0.0.136\Microsoft.VC90.CRT\MSVCP90.dll:MSVCP90.dll (78480000), size: 581632 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 9.0.30729.4148

C:\WINDOWS\system32\SynTPFcs.dll:SynTPFcs.dll (63000000), size: 81920 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 6.7.3.4

C:\WINDOWS\system32\MSCTF.dll:MSCTF.dll (74720000), size: 307200 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\appHelp.dll:appHelp.dll (77B40000), size: 139264 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\CLBCATQ.DLL:CLBCATQ.DLL (76FD0000), size: 520192 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 2001.12.4414.258

C:\WINDOWS\system32\COMRes.dll:COMRes.dll (77050000), size: 806912 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 2001.12.4414.258

C:\WINDOWS\System32\cscui.dll:cscui.dll (77A20000), size: 344064 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\System32\CSCDLL.dll:CSCDLL.dll (76600000), size: 118784 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\SETUPAPI.dll:SETUPAPI.dll (77920000), size: 995328 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\urlmon.dll:urlmon.dll (77260000), size: 638976 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 6.0.2900.2180

C:\WINDOWS\system32\wsock32.dll:wsock32.dll (71AD0000), size: 36864 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\WS2_32.dll:WS2_32.dll (71AB0000), size: 94208 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\WS2HELP.dll:WS2HELP.dll (71AA0000), size: 32768 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\RASAPI32.DLL:RASAPI32.DLL (76EE0000), size: 245760 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\rasman.dll:rasman.dll (76E90000), size: 73728 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\NETAPI32.dll:NETAPI32.dll (5B860000), size: 344064 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\TAPI32.dll:TAPI32.dll (76EB0000), size: 192512 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\rtutils.dll:rtutils.dll (76E80000), size: 57344 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\WINMM.dll:WINMM.dll (76B40000), size: 184320 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\msv1_0.dll:msv1_0.dll (77C70000), size: 143360 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\iphlpapi.dll:iphlpapi.dll (76D60000), size: 102400 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\sensapi.dll:sensapi.dll (722B0000), size: 20480 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\USERENV.dll:USERENV.dll (769C0000), size: 733184 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\mslbui.dll:mslbui.dll (605D0000), size: 36864 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoestb.dll:mwsoestb.dll (10000000), size: 45056 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 1.2.3.3

C:\WINDOWS\system32\rsaenh.dll:rsaenh.dll (0FFD0000), size: 163840 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2161

C:\WINDOWS\System32\mswsock.dll:mswsock.dll (71A50000), size: 258048 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\rasadhlp.dll:rasadhlp.dll (76FC0000), size: 24576 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\DNSAPI.dll:DNSAPI.dll (76F20000), size: 159744 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\System32\winrnr.dll:winrnr.dll (76FB0000), size: 32768 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\WLDAP32.dll:WLDAP32.dll (76F60000), size: 180224 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\hnetcfg.dll:hnetcfg.dll (662B0000), size: 360448 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\System32\wshtcpip.dll:wshtcpip.dll (71A90000), size: 32768 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

C:\WINDOWS\system32\dbghelp.dll:dbghelp.dll (59A60000), size: 659456 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.2180

ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 004F0A80)

ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 004F0A80)

004F0A80 (Defraggler): (filename not available): (function-name not available)

ERROR: SymGetSymFromAddr64, GetLastError: 126 (Address: 003DA0B8)

ERROR: SymGetLineFromAddr64, GetLastError: 126 (Address: 003DA0B8)

ERROR: SymGetModuleInfo64, GetLastError: 1114 (Address: 003DA0B8)

003DA0B8 ((module-name not available)): (filename not available): (function-name not available)

[2009-09-30] [12:29:33.977] 00258 0 d:\Projekty\Defraggler\BUILD_TEMP_DF\tagged_build_src\src\DefragglerLib\Public\Common/HostLogger.h#310 Logger stopped.

Defraggler.exe._1_13_155__2009_09_30_12_28_.txt

Defraggler.exe._1_13_155__2009_09_30_12_28_.txt

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Well done dkern6525 in getting the debug log, I'm sure the devs will look at it.

 

By the way do you have check for updates option checked in the program? If so try unticking it.

 

If you disable Norton for a minute will defraggler run then?

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Well done with your help of course.

 

Yes - Settings>General>Advanced>Automatically check for updates - ticked.

 

Worth a try to untick as you suggested and disabled Norton, but getting same error message.

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