CCleaner Freezes on Install

[mitchsc]

I've been using CCleaner for about a year now, and it's my favorite application.

 

I've noticed a minor problem on all 3 of my computers (running XP SP3, IE7), when I get the message to update to a newer version.

 

As I am going thru the Update process, and I get to the "Install" phase, every time, and on all 3 of my systems, when I hit "Next" to Install, it installs about 10% of the update (takes about 1 second), and I get an error and the install freezes.

 

The error message is this (with 3 buttons at bottom): Error opening file for writing: C:\Program Files\CCleaner\CCleaner.exe Click ABORT to stop installation, RETRY to try again, or IGNORE to skip this file.

 

When I click RETRY, the program always continues installing successfully, with no other stalls. This happens every time, without exception.

 

It has been doing this for the past few months, but since I can always finish the install by clicking RETRY, I haven't yet dealt with it (until now).

 

Has anyone else encountered this?

 

Do you know what the problem is and how to correct it?

 

I hope I don't need to uninstall and reinstall, as I have all these cookies saved, and everything configured just so.

 

Thanks...

[Andavari]

Maybe your already installed CCleaner.exe is read-only? I don't know for sure but that's the first thing that comes to mind.

 

Try this via a command prompt which will remove all read-only on the already installed files (include the quotes otherwise it may not work):

 

attrib /s -r "C:\Program Files\CCleaner\*.*"

 

 

If that doesn't work or remedy the problem, you can always unpack the CCleaner setup file with 7-Zip, and manually copy the extracted files into the proper location which would be the CCleaner.exe file and the Lang folder.

 

I hope I don't need to uninstall and reinstall, as I have all these cookies saved, and everything configured just so.

I suggest you do the following which will save all your settings to CCleaner.ini:

 

1. Start CCleaner.
   
2. Click Options->Advanced.
   
3. Tick Save all settings to INI file.
   
4. Close CCleaner. Now in the CCleaner installed folder you'll see a CCleaner.ini file, which you can now make backup copies of whenever you wish and your settings will always be ready to restore should the need arise.
   

 

[mitchsc]

Thanks.

 

Can you tell me how to get the settings out of ini file and back into a newly installed CCleaner?

 

Also, if you uninstall CCleaner, wouldn't it delete the folder that the ini file in it?

[Keithuk]

Welcome to Piriform mitchsc.

 

When you installing CC do you have the old CC running in the background? If so thats the problem, it can't replace the existing file if its in use.

 

Do you have the updates checked when you installed CC?

 

Can you tell me how to get the settings out of ini file and back into a newly installed CCleaner?

 

Also, if you uninstall CCleaner, wouldn't it delete the folder that the ini file in it?

 

Just leave ccleaner.ini in the CC folder. The newer version thats installed will know its there and use the settings inside.

 

I wouldn't think its an attribute problem Andavari as read-only run the same a normal.

[mitchsc]

Thanks Keithuk.

 

I suppose the answer is yes. When I open CCleaner to do a "cleaning", that is when I get the message that "there is an updated version available", asking me if I want to download it. I say yes, and go ahead with the download. As I recall, I don't think I close CCleaner when I do the download.

 

The odd thing is, I've been doing the updates the same way all along, and it's only recently that this freezing has been happening. But it makes sense.

 

I'll have to wait for the next available update, and try closing CCleaner before I download it.

 

There is no need to uninstall the old version first, is there?

 

Thanks again...

[Keithuk]

Thanks Keithuk.

 

I suppose the answer is yes. When I open CCleaner to do a "cleaning", that is when I get the message that "there is an updated version available", asking me if I want to download it. I say yes, and go ahead with the download. As I recall, I don't think I close CCleaner when I do the download.

 

Yes that one feature I never use when I install CC, I only use the desktop icon. You can easily check for updates on your own if you click on the Check for updates link in the bottom right corner. Then you can just download and install when you want too, after CC has closed.

[mitchsc]

In order to test this theory, can I download an earlier version of CCleaner from FileHippo, get the update message, and try updating with CCleaner closed to see if it freezes?

 

If I download an earlier version, will it create a conflict? Must I uninstall CCleaner first to do this?

 

If it's problematic, I'll just wait for the next version update to test your install suggestion.

 

Thanks again...