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varocketry

WINDOWS XP Pro SP2 OS Corruptions by CCleaner

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I really do like this software but it's cleaning function caused, again, problems to my laptop system that technical support says requires OS to be reloaded.

 

This time I am experiencing two OS errors repeatedly:

 

1. on start-up after POST and GuardianEdge disk encryption, when the animated Windows XP loads, system freezes a few seconds into the load (animation stops). I have to hard reset the machine 4-7 times before something allows the boot-up to go beyond this animation screen.

 

This started right after running CCleaner the night before. I use the stock CCleaner settings (checked boxes).

 

Something is too invasive and it's corrupting my system.

 

2. I get IEXPLORE.exe pop-up error screens occasionally now. They close MSIE when I close them. MSIE seems to start right back up when restarted. These pop error screen contain a long memory address I believe.

 

-- My laptop runs MS XP Professional version 2002 SP2, GuardianEdge hard disk encryption, and Symantec SAV10.

 

Is there a recommendation on what default check boxes to UNCHECK to prevent the cleaning that causes these corruptions?

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I take it you are only talking about the cleaner program and not the registry cleaner (issues) part?

 

There is no way CCleaner can be invasive on your machine as it is basically removing temp files etc from the machine.

 

Do you have to enter any info on startup for your encryption program? Could any of this info be stored in a temp area?

 

Could your encryption program see the cleaning as a threat perhaps?

 

If you can get that error message number it could be useful. Also try a test of booting up in safe mode and see if you have a problem then.

 

I take it you have done all virus/malware checks and have no reason to think there may be a problem in that area.

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Q1. I take it you are only talking about the cleaner program and not the registry cleaner (issues) part?

A1. Yes, just the cleaner part.

 

Q2. There is no way CCleaner can be invasive on your machine as it is basically removing temp files etc from the machine.

A2. Obviously a false/incorrect statement as this is the second time an OS load is required on the laptop after running CCleaner.

 

Q3. Do you have to enter any info on startup for your encryption program? Could any of this info be stored in a temp area?

A3. No, the encryption login in integrated into Windows login and work systems' logins. I do not know where the programs loads anything.

 

Q4. Could your encryption program see the cleaning as a threat perhaps?

A4. Unknown.

 

Q5. If you can get that error message number it could be useful.

A5. OK, The IExplorer issue provides an error message. But the failed boot just freezes, no error messages.

 

Q6. Also try a test of booting up in safe mode and see if you have a problem then.

A6. Laptop will not fully boot in SAFE mode either, seems to hang and no go further.

 

Q7. I take it you have done all virus/malware checks and have no reason to think there may be a problem in that area.

A7. Symantec SAV10 constantly monitors the laptop. And when I run other utilities such as Spybot or AVG, it finds no issues.

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You might run CC and perform an analysis. Right click in the list of files found and select 'save to text file'. This way we can have some insight at least regarding 'whats being removed upon cleaning'.

 

Windows freezing durring the animation. At this time Windows is loading drivers and services. Since you cant boot into safe mode, I am inclined to say its related to GuardianEdge.

 

A pre-boot operating system is a small, fast, secure environment that hosts user authentication for GuardianEdge Hard Disk Encryption endpoints.

 

By default, GuardianEdge Hard Disk Encryption encrypts every sector on the drive or partition; in other words, the entire drive. This includes temporary, swap, and hibernation files written by the operating system.

IE error. We would need some additional specifics on that. The error could be the result of a partialy installed plugin or any number of things come to mind.

 

We have GE, SAV, AVG, SpyBot... Any other applications running at startup that arent part of the OS?

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I think that varocketry has more issues than GuardianEdge Disk Encryption interfering with CCleaner.

 

They are running Symantec spit SAV10 as well.

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Well there sint anything that jumps out at me. The majority of items CC finds are recently used files and temporary internet files. Some logs (most look familiar to me). Unless someone else spots something in that list of importance, I dont see why cleaning those files would prevent the OS from loading.

 

If you dont use drive imaging you might consider it. If the system is important enough for drive encryption, then the data has value and should be secured in both aspects. There are both free and paid applications out there.

 

Since you've already re-installed Windows its hard to determine what hosed it. Are efforts are probably better spent dealing with your IE issue.

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Disk4mat -

 

Thanks for the review, I appreciate your efforts.

 

BTW, I have not sent in this laptop to be reimaged as that requires shipping to an external site and I need a loaner before that makes sense. I am still encountering the start-up problems each time I boot. SO, I'm definitely trying to minimize the need to shut the machine down.

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if you are up to trying out a few things for elimination, try turning off symantec and booting, (I think it does a quick scan at boot)

 

Do you have the CCleaner version with the toolbar?

 

Have you looked in the event viewer to see if there is an error message generated there?

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hazelnut made some good suggestions. The event viewer may provide some clues. So when you say your still encountering startup problems, you mean freezing etc as described in the first post? I was under the impression that was resolved by reloading the OS (as per support). I must have misunderstood.

 

You could also try using MSCONFIG to disable additional startup items for TS.

 

Just for reference, you could image the drive your self. As a free option you could use DriveImage XML:

Http://www.runtime.org/driveimage-xml.htm

 

There is Acronis True Image and Symantec's Ghost (not free)

http://www.acronis.com/homecomputing/products/trueimage

http://www.symantec.com/norton/ghost

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Q. Do you have the CCleaner version with the toolbar?

A. I don't know what this is, so I guess I don't. I run CCleaner manually from the Program Files location as I don't want to advertise to Corp IT that CCleaner is installed.

 

Q. Have you looked in the event viewer to see if there is an error message generated there?

A. Sorry again, I don't know what the "event viewer" is that you reference. Please explain.

 

I do not believe I can 'turn off' SAV10. I'll look into finding an OFF option.

 

I have been looking for disk image software myself this weekend to use when the machine comes back from hacing the OS reimaged. No value in imaging a corrupt/poorly functioning OS now.

 

I am awaiting a loaner PC before I FEDEX my laptop out to be reimaged.

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Re the event viewer varocketry,

 

Do start -control panel - administrative tools - event viewer.

 

Click on each listing (application, system etc) and see if there are any errors listed which coincide timewise. If there are, you can double click on the error to bring up more info about it.

 

Then to copy the error message info to your clipboard see where to press in my screenshot. Then you can just paste it into a post via a right-click of your mouse and choosing paste.

9ab8823baf68.jpg

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