Titano Posted December 4, 2007 Share Posted December 4, 2007 Ciao to everybody. Two days ago I have installed a new and very interesting free firewall, named "Online Armor" v. 2.1.0.31. From that, I have a very annoying problem with the last version of CCleaner: when I run twice the "run cleaner", at the second "run cleaner", CCleaner shuts down as quick as lightning. The same thing appens if, after the first "run cleaner" I try to run another command like "options". It shuts down again! The option in "options---> advanced---> close program after cleaning" is UNcheked. My other protection prgrams are: Active Virus Shield as antivirus, and Spybot. My OS is WinXP Pro SP2 fully updated, and IE7. I have uninstalled CCleaner, rebooted and re-installed it, but without success. I have tried to install the previous version of CCleaner too, but the same problem happens. Any suggestion? Titano (Italy) Online Armor Beta Tester Link to comment Share on other sites More sharing options...
Titano Posted December 5, 2007 Author Share Posted December 5, 2007 when I run twice the "run cleaner", at the second "run cleaner", CCleaner shuts down as quick as lightning. The same thing appens if, after the first "run cleaner" I try to run another command like "options". It shuts down again! Any suggestion? Over 100 million downloads....but....have just I this kind of problem around the world? I'm a bit frustrated! Thanks in advance Online Armor Beta Tester Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 5, 2007 Moderators Share Posted December 5, 2007 I also use Online Armor and CCleaner but I don't have the problem you have Titano. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Titano Posted December 5, 2007 Author Share Posted December 5, 2007 I also use Online Armor and CCleaner but I don't have the problem you have Titano. Hazelnut, thanks for the reply. Before installing Online Armor, my ex firewall was "Dynamic Security Agent" by Privacyware, and I never had this kind of problem with CCleaner. At this point I suspect that new firewall has changed something in my sistem, that I don't understand. That's all. Titano Online Armor Beta Tester Link to comment Share on other sites More sharing options...
Titano Posted December 5, 2007 Author Share Posted December 5, 2007 This is the error message I got few minutes ago I hope it's possible to read it Thanks to all Errore_CCleaner.doc Errore_CCleaner.doc Online Armor Beta Tester Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 5, 2007 Moderators Share Posted December 5, 2007 Sorry Titano, I cannot quite make out all the words, i think I saw something like... to a virtual address for which it does not have the appropriate access which could be caused by many things. Are there any clues in the windows event viewer? (control panel>admin tools>event viewer) Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Titano Posted December 6, 2007 Author Share Posted December 6, 2007 Sorry Titano, I cannot quite make out all the words, i think I saw something like... to a virtual address for which it does not have the appropriate access which could be caused by many things. Are there any clues in the windows event viewer? (control panel>admin tools>event viewer) Hi Hazelnut. There are no clues in my event viewer. My sistem is Ok (I have recently formatted my hard disk). In my life this is the first time I got this kind of errors from CCleaner. I re-write the error message, hoping in some help (I don't understand it, unfortunately I'm not a programmer ) Critical Error A Critical error has occurred in CCleaner, the application must now close. Error description: The thread attempted to read from or write to a virtual address for which it does not have the appropriate access. (This language for me is such as the chinese ) Thanks in advance Titano Online Armor Beta Tester Link to comment Share on other sites More sharing options...
Titano Posted December 6, 2007 Author Share Posted December 6, 2007 In my life this is the first time I got this kind of errors from CCleaner.I re-write the error message, hoping in some help (I don't understand it, unfortunately I'm not a programmer ) Critical Error A Critical error has occurred in CCleaner, the application must now close. Error description: The thread attempted to read from or write to a virtual address for which it does not have the appropriate access. (This language for me is such as the chinese ) First of all I excuse me for the lot of posts in this 3D. For the moment I have solved the problem switching to CCleaner v1.41.544. It works like a charm! Probably the last versions of CCleaner ( from 2.00) conflict with "Online Armor" in my sistem. I don't know why... Hope that programmers of this fantastic program solve the little bugs which are still afflicting the last versions of it (those with new GUI). Ciao Titano Online Armor Beta Tester Link to comment Share on other sites More sharing options...
Guest MrT Posted December 6, 2007 Share Posted December 6, 2007 Hi Titano, Could you run one task at a time using CCleaner V2.xx (it can be v2.03.532) and then post here the name of the task that is causing the problem? For example, uncheck everything and then only check "File Temporanei Internet" and see if works; then go ahead uncheck it and check the next one and so on... With this approach, you can help identify which one is causing the problem. Thanks Link to comment Share on other sites More sharing options...
Titano Posted December 7, 2007 Author Share Posted December 7, 2007 Hi Titano,Could you run one task at a time using CCleaner V2.xx (it can be v2.03.532) and then post here the name of the task that is causing the problem? For example, uncheck everything and then only check "File Temporanei Internet" and see if works; then go ahead uncheck it and check the next one and so on... With this approach, you can help identify which one is causing the problem. Thanks Ciao Htome I'll try to explain that I have discoverd using your intelligent procedure, but I have to state in advance that the error massage rarely appears, because CCleaner 99.999% shuts down very very fastly! Well, I have discovered that the problem is not caused by just one task alone. Checking and UNchecking one task at a time, CCleaner is OK. The problem appears when they are checked in combination! In detail: CCleaner works like a charm when the only "Windows Explorer -->Recent Document" is UNchecked and the other tasks are all Checked (both groups "Internet Explorer" and "Windows Explorer" and "System" ); CCleaner shows the problem when "Autocomplete Form History" and "Recent Document" are both checked, and all of other tasks are UNchecked. Hope I've made myself clear. Thanks again for your interest to my problem Ciao Online Armor Beta Tester Link to comment Share on other sites More sharing options...
Guest MrT Posted December 7, 2007 Share Posted December 7, 2007 Ciao Titano, This is definetly the kind of information we need to fix problems. Thank you very much for your help. Link to comment Share on other sites More sharing options...
Titano Posted December 7, 2007 Author Share Posted December 7, 2007 Ciao Titano, This is definetly the kind of information we need to fix problems. Thank you very much for your help. You're welcome Htome! I'm very glad when make myself useful Ciao Titano Online Armor Beta Tester Link to comment Share on other sites More sharing options...
Guest MrT Posted December 14, 2007 Share Posted December 14, 2007 Hi Titano, Unfortunately, we haven't been able to reproduce the error. If we can't reproduce it is quite impossible to fix it. Let me know if you still having problems. Thanks Link to comment Share on other sites More sharing options...
Titano Posted December 17, 2007 Author Share Posted December 17, 2007 Hi Titano, Unfortunately, we haven't been able to reproduce the error. If we can't reproduce it is quite impossible to fix it. Let me know if you still having problems. Thanks Hi Htome It's very strange this kind of error happens only to me... Anyway...If I use CCleaner 1.41.0.544 is everything all right, while using the 2.03.532, I have to follow the expedients described in post n 10. Thank you for your interest to my question Titano Online Armor Beta Tester Link to comment Share on other sites More sharing options...
Titano Posted December 25, 2007 Author Share Posted December 25, 2007 I'm here again to report an error message I got minutes ago. Microsoft Visual C++ Runtime Library Runtime Error! Program: C:\Programmi\CCleaner\CCleaner.exe R6025 -pure virtual function call Hoping it can be useful I wish a Merry Christmas to everyone! Online Armor Beta Tester Link to comment Share on other sites More sharing options...
Titano Posted January 11, 2008 Author Share Posted January 11, 2008 I'm here again to report an error message I got minutes ago. Microsoft Visual C++ Runtime Library Runtime Error! Program: C:\Programmi\CCleaner\CCleaner.exe R6025 -pure virtual function call UP! Excuse me, but...does this issue have been resolved or not? Please let me know Thanks Regards Titano Online Armor Beta Tester Link to comment Share on other sites More sharing options...
JDPower Posted January 11, 2008 Share Posted January 11, 2008 I'm here again to report an error message I got minutes ago.Microsoft Visual C++ Runtime Library Runtime Error! Program: C:\Programmi\CCleaner\CCleaner.exe R6025 -pure virtual function call Hoping it can be useful I wish a Merry Christmas to everyone! Try the advice in this post, see if it helps: http://forum.piriform.com/index.php?showtopic=8587 Link to comment Share on other sites More sharing options...
Titano Posted January 11, 2008 Author Share Posted January 11, 2008 Try the advice in this post, see if it helps: http://forum.piriform.com/index.php?showtopic=8587 Thank you for your reply JDPower. Time ago (and again minutes ago), I have tried it, but...it doesn't resolve the issue regarding the unexpected shutting down of CCleaner Ciao Titano Online Armor Beta Tester Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted January 11, 2008 Moderators Share Posted January 11, 2008 There is a microsoft article here about this http://support.microsoft.com/kb/125749 however it is beyond me as it seems to be about programs Is your version of CCleaner in Italian? perhaps it may be something to do with the language file? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Titano Posted January 11, 2008 Author Share Posted January 11, 2008 There is a microsoft article here about this http://support.microsoft.com/kb/125749 however it is beyond me as it seems to be about programs Is your version of CCleaner in Italian? perhaps it may be something to do with the language file? Hi Hazelnut, my version is in Italian, but in "Option-->Settings-->Language, choosing "English", doesn't resolve the shutting down. Since I have opened this 3D, I have done many investigations on Microsoft site and...yes I have already read that article... and many others too (I have tried this one http://www.microsoft.com/downloads/details...99-220b62a191ee). But there are no solutions for my issue over there Moreover, this language for me is...incomprehensible Online Armor Beta Tester Link to comment Share on other sites More sharing options...
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