TKDude154 Posted July 6, 2007 Share Posted July 6, 2007 Hey, I'm Joe. Anyway, my laptop's DVD/CD drive is acting up. It's a PHILIPS DVD+-RW SDVD8820 and my computer is a Gateway MX6960 Notebook that's less than a year old and is still under warranty. When I put a blank DVD into the drive, my laptop recognizes it as a CD for some reason. As a result, I can't write out DVD's like I used to. I can play DVD's. Does anyone have any suggestions how I can fix this? I am going to contact Gateway, but I figured I'd ask here too. I yahoo-ed the drive and there were negative comments about it. Is it possible to get a new internal DVD drive for a laptop to replace my current one. Thanks. Link to comment Share on other sites More sharing options...
Moderators rridgely Posted July 6, 2007 Moderators Share Posted July 6, 2007 You didnt install any new software did you? Things like dvd burners, media players, ect? If not I would just get it replaced. Link to comment Share on other sites More sharing options...
TKDude154 Posted July 6, 2007 Author Share Posted July 6, 2007 You didnt install any new software did you? Things like dvd burners, media players, ect? If not I would just get it replaced. I made burned a DVD a few weeks ago, and the only new software I installed was Winamp, RocketDock, Unlocker, and IconTweaker. I wonder if Winamp is to blame? I hope not... Link to comment Share on other sites More sharing options...
Moderators rridgely Posted July 6, 2007 Moderators Share Posted July 6, 2007 Nah I doubt any of that would mess with your drive. Its probably just dying.(which is sad if the pc is less then a year old.) I would just call gateway and have them fix it. Link to comment Share on other sites More sharing options...
TKDude154 Posted July 6, 2007 Author Share Posted July 6, 2007 Nah I doubt any of that would mess with your drive. Its probably just dying.(which is sad if the pc is less then a year old.) I would just call gateway and have them fix it. Darn cheap hardware that's sold for hundreds of dollars!! It truly is sad . I hope I won't have to mail my laptop out for 6-8 weeks, 'cause that would flat out suck big time! Oh, well. Thanks for your help though, rridgely. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted July 7, 2007 Moderators Share Posted July 7, 2007 CD/DVD drives seem to poop out sooner nowadays versus what they did a decade ago, but then again I suppose there's allot more demand on a drive and the usage is up like ripping movies and audio CDs. I'm about to have to replace my Plextor PX-760A, and I'm actually glad it's starting to die because it was nothing but a b.s. over-hyped drive that cost 66% more than it's competitors. Link to comment Share on other sites More sharing options...
1200 Posted July 8, 2007 Share Posted July 8, 2007 hi, i know this might sound obvious or not that important but make sure you update your dvd's firmware if its avaible. I found this hard to believe but i bought my toshiba laptop and it got cracking noise at some point while playing music. I could never thought it would turned out to be the firmware problem until i check with my toshiba driver update website. yeah, thought i have to return it to repair or something. The update's description was the exact problem i was having.The problem fixed right after the update. Nlite Tutorial, Wireless Security Tutorial Link to comment Share on other sites More sharing options...
TKDude154 Posted July 8, 2007 Author Share Posted July 8, 2007 CD/DVD drives seem to poop out sooner nowadays versus what they did a decade ago, but then again I suppose there's allot more demand on a drive and the usage is up like ripping movies and audio CDs. I'm about to have to replace my Plextor PX-760A, and I'm actually glad it's starting to die because it was nothing but a b.s. over-hyped drive that cost 66% more than it's competitors. Actually, after looking a bit more into the problem, I found the CD/DVD drive is probably not faulty! I plugged in an external lightscribe drive that had no problem working on my dad's computer, but had the same problem as my internal CD/DVD drive. So, maybe it's drivers, but my sister has the same laptop hardware wise (it's CD/DVD drive works) and we both have the same drivers with the exception of c:\windows\System32\Drivers\GEARAspiWDM.sys (I have that file, she does not). I'm not really sure were I got that file, though... hi, i know this might sound obvious or not that important but make sure you update your dvd's firmware if its avaible. I found this hard to believe but i bought my toshiba laptop and it got cracking noise at some point while playing music. I could never thought it would turned out to be the firmware problem until i check with my toshiba driver update website. yeah, thought i have to return it to repair or something. The update's description was the exact problem i was having.The problem fixed right after the update. I've been trying to find the location of my drive's firmware update site, but I haven't been able to find it. I'll look some more... Thank-you to everyone who has replied, you've all been a big help! Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 8, 2007 Moderators Share Posted July 8, 2007 Having had a look at complaints like this http://www.dellcommunity.com/supportforums...essage.id=49678 and many other forums , I would ask ( no, demand) Gateway send you a replacement drive. As far as I can see there is no firmware update for this Philips DVD-RW drive Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
1200 Posted July 8, 2007 Share Posted July 8, 2007 could also be the driver issue which i forgot to mentioned. Here a good website to check if the update is avaible http://www.drivershq.com Nlite Tutorial, Wireless Security Tutorial Link to comment Share on other sites More sharing options...
fireryone Posted July 8, 2007 Share Posted July 8, 2007 (edited) Found a Dell post with complaints about the same drive: See Forum Post My Results for Google Searching SDVD8820 Firmware ::EDIT:: oops pposted the same Forum post as hazelnut Edited July 9, 2007 by fireryone fireryone Link to comment Share on other sites More sharing options...
TKDude154 Posted July 9, 2007 Author Share Posted July 9, 2007 Found a Dell post with complaints about the same drive: See Forum Post My Results for Google Searching SDVD8820 Firmware I tried two firmware different updates, both did not have any effect on the problem. I'm considering reinstalling the OS, because I plugged in an external lightscribe drive that had no problem working on my dad's computer, but on my computer had the same problem as my internal CD/DVD drive, so the problem doesn't seem to be the drive... Link to comment Share on other sites More sharing options...
Robbie Posted July 10, 2007 Share Posted July 10, 2007 Actually, after looking a bit more into the problem, I found the CD/DVD drive is probably not faulty! I plugged in an external lightscribe drive that had no problem working on my dad's computer, but had the same problem as my internal CD/DVD drive. So, maybe it's drivers, but my sister has the same laptop hardware wise (it's CD/DVD drive works) and we both have the same drivers with the exception of c:\windows\System32\Drivers\GEARAspiWDM.sys (I have that file, she does not). I'm not really sure were I got that file, though...I've been trying to find the location of my drive's firmware update site, but I haven't been able to find it. I'll look some more... Thank-you to everyone who has replied, you've all been a big help! Philips must have one of the most user-unfriendly sites when it comes to finding what you want... Philips have a small program to load onto your computer that checks to see if any of its installed products have been upgraded, it's called Philips Intelligent Agent: http://www.storageupdates.philips.com/en/pia.html download it and run, it will check to see if there are any updates (drivers etc) to any of the Phlips products on your computer (my DVD drive is also a Philips model - when I ran that I found a firmware update which has made my DVD drive run better). Link to comment Share on other sites More sharing options...
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