Greetings. About the time I upgraded to a newer version of CCleaner, a few weeks ago, I noticed that the global template in MS Word 2002 - normal.dot - had reverted to Word's default settings. Whenever I changed the settings back to my own preferences, the changed settings held until I restarted my computer. After restarting, normal.dot was back to its defaults.
Clearly, something was happening while my PC was starting that was affecting Word's global template. After an extended process of elimination it turned out that the cause was...CCleaner. I have CCleaner set to run when the computer starts. When I stopped this, Word was unchanged. To confirm, I reset the global template to my preferences and ran CCleaner manually. Sure enough, normal.dot was changed to its defaults. One last experiment: I opened CCleaner and in the Applications tab I un-checked 'Office XP'. I then ran CCleaner, and Word was unaffected.
I wonder if you're aware of an issue with a recent upgrade to CCleaner and Word 2002. Many thanks for your help.