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Everything posted by DennisD

  1. Sorry guys, I'm late but not too late. It's still Christmas day here so let me wish you all a very happy Christmas and all the very best for 2019. Here's hoping we all get what we deserve.
  2. I'll make an exception to my self imposed unwillingness to be involved with the current Piriform/Avast iteration of a once great product to say "well said"! And don't apologise, the apologies should be coming your way and the way of the ever dwindling user base.
  3. Hi there. First, I'll apologise for the late reply. My excuse being I don't frequent the forum as much as I used to and only recently noticed your post, and with any luck you may return to it. First, let me sympathise with your recent disaster and say quite plainly that in my humble opinion the blame for the loss of your valuable Whatsapp images, video and audio, should be placed quite firmly on the desk of whoever decided to have CCleaner for Android pick up these valuable files as something to be considered for deletion. Of course, just my opinion. When I first installed this latest version I had to look hard to work out what exactly CCleaner was flagging from Whatsapp. Are these items unnecessary thumbnails, or some sort of hidden cache? Because lets face it, CCleaner as a tool has always been used, from the time of it's inception, to remove crap from ones computer, and now from ones smartphone or tablet. For that reason, I can understand why you believed it to be the safe program it's always been, and went ahead and deleted what you no doubt believed to be unnecessary files. In other words "crap" to be removed by Crap Cleaner. And I'll wager you're not the only one to trust CCleaner to do what it's always done. What stopped me was simply the size of the files being flagged. Hundreds of mb just didn't ring true. A less experienced user may not have stopped to ponder what's going on here. However, my strong feelings about this don't help you get your files back. My first question is do you have Google Photos and/or Google Drive activated to back up your photos and videos? That's the obvious solution, and I'll leave it at that and wait see if you return to your topic. I will add, that I've removed this version of CCleaner from my phone and sideways installed an older version. For whatever reason, the developers have removed almost all settings from this latest version, and there isn't even an option to exclude things like your Whatsapp files. They aren't checked by default, and they shouldn't even be flagged, but they appear every time you carry out a scan. I find this sad, because this latest version looks extremely professional and polished, but the dramatic changes to it's functionality are heading down a road I'm not prepared to take.
  4. Thanks for posting required, I'll give the devs a nudge to this topic again.
  5. Thanks for posting that info pelican, and welcome to the forum. I notice from the screenies that we have two slightly different versions of IOS in the topic. I've pointed the devs here, but can't promise that they'll reply. You never know.
  6. Can you guys tell me which version of IOS you're running and I'll point the Piriform devs to your posts. They'll need at least that information to formulate any kind of reply. Thanks.
  7. Hi jmjenson and welcome to the forum. Not many Mac users on here I'm afraid, but as you have CCleaner Pro you are entitled to direct support from the Piriform development team ... https://piriform.zendesk.com/hc/en-us/requests/new Other than that, one of the guys may have come across your issue before and that being the case I'm sure they'll contribute to your post. I removed your direct download link by the way, and replaced it with an image, as we're not keen on that type of link for security reasons. Nothing personal. I've also moved your topic to the "CCleaner for Mac" section.
  8. Yea, too much fibre.
  9. Need to lose a few lbs after the festivities. May be eating more of this ...
  10. Hope you all have a good one.
  11. Happy New Year all. Have a good one.
  12. Hi Reichert, and welcome to the forum. Have a look here, it may help. https://forum.piriform.com/topic/49273-failed-to-verify-the-following-device/?do=findComment&comment=289365 No magic bullet for recovery sadly, but good luck with what you try.
  13. Hey K, nice to see you back again. Don't be a stranger.
  14. Here's a straw to have a clutch at mta ... How on earth in that screen shot do you get "Cookies" and "Monitoring" to be highlighted at the same time? I wouldn't have thought that possible because no matter what combination of keys I press (shift, alt, ctrl for example), I cannot get two sections highlighted together at the same time. They can both be highlighted momentarily while changing from one to the other, but the program seems to freeze for that slight moment. Just a long shot, but if no one else can do that, then something could be amiss and interfering with CCleaners normal functioning. If it's only me that can't do that, then disregard everything I've just said.
  15. Hi Alan, and welcome to the forum. You don't give much info so we don't know how you lost your files. If you deleted them, then use a "Deep Scan" if you haven't already. If some problem occurred with the drive and you simply can't access your data any more, make sure you select "Scan for non deleted files" in "Options\actions". Hope that helps.
  16. Same to you mta, and to all you other guys. Don't overdo it and enjoy the best time of the year.
  17. Might as well stick another one in to make up for the "can't be bothered" brigade. (You know who you are )
  18. I've mentioned this delay (before the appearance of the option to opt out) a number of times over a number of years, and I can't see any legitimate reason for this to be still happening, so come to your own conclusions. I've was caught out by it myself a number of years ago, which is the first time I kicked up about it. By not sorting this out the company aren't doing themselves any favours.
  19. What? You're gonna wear a penguin suit and a wooly hat.
  20. You could find out by trying that program I linked you to, or maybe this one which is a small 528kb standalone exe file. Disktective (Free):
  21. Hi MMatildes, and welcome to the forum. The drive has become corrupt for whatever reason and the data on it is now recognized as being RAW. Without knowing how and why I can't say whether it's simply corrupt boot sectors or damage to the data itself, but with any luck it's just the boot sectors and your data may still be intact. A positive is the fact that Windows recognizes the drive at least and has given it a drive letter. That gives you a couple of options to try. A: Carry out a "Quick Format" of the drive which will reinitialize the file system and enable Recuva to scan it. B: Before doing that, try a free program called PhotoREC, which has the ability to scan and recover files from a "RAW" drive. PhotoRec: Don't be fooled by the name, it's a very powerful program. list of file formats recovered by PhotoRec: Just bare in mind that recovery isn't an exact science, and I wish you good luck with it. Hope that helps. EDIT: PhotoRec Step By Step
  22. Hi Pinaki, and welcome to the forum. It's always been my understanding that creating folders in the root drive (usually C:) is not recommended, and apparently more recent operating systems actually prevent you from doing that ... Don't know about Win10. https://www.wintips.org/cannot-save-create-files-on-root-drive-c-in-windows-8-1-windows-7-fix/ You don't mention your OS and you don't mention getting any error message, so maybe they weren't saved at all. You could try using a free program like WizTree which will scan and show you the exact location of every file on your drive. https://www.wilderssecurity.com/threads/wiztree-v3-0-finds-the-files-and-folders-using-the-most-space-on-your-hard-drive.396428/ Or if feasible, scan again and make a recovery folder somewhere other than the root directory. Hope that helps.
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