Zydor

The new owners can babble away, the reality is I had been on a lifetime licence for years, received updates and support. That changed on the new ownership. I get why they would do that, its a potent income stream not vested into the Purchase price. I dont get why they lied, and still do, I know what I received, it was lifetime licence with no fees. I was prepared to suck that up and go for an annual fee, I like the software, and prepared to give the new owners space, I then hit the mother of all support issues .... complete inability to issue a simple thing like a password reset. I just received canned email response after canned email response after canned email response for TEN DAYS. They then lied, again, after a week of me yelling, and claimed their system had broken down..... oh please ..... After 10 years with a fabulous product - 6 years annual fee, 4 years lifetime licence - I'm done with this. The Market for support software has grown and matured in the last decade, so the new owners will have increasing difficulty mining revenue from the bought in software. It was crazy ..... how to hack off a loyal customer of many years standing. I cant log in to post this as the issue I had was password reset !!! Good luck guys, you are going to need it.