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AntiTrust

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  1. I noticed for a number of weeks now that the driver is not being offered anymore when I scan for driver updates. It appears Ccleaner FINALLY pulled the driver update recommendation. Unfortunately, the only way I found to fix the issue is to reinstall Windows and then block the driver if Ccleaner recommends it again.
  2. Please open your own support thread and contact CCleaner. THEY NEED TO PULL THIS UPDATE AND FIX THE PROBLEM! The more people that raise hell, CCleaner will finally be forced to address the problem! @MeganCCleaner @johnccleaner @Stephen CCleaner
  3. I fixed it on my own be reinstalling Windows 11. I ran CCleaner driver update again, but this time I didn't not update the driver that caused all these issues. I skipped it and CCleaner no longer tries to update it. If you reinstall Windows, do NOT run CCleaner driver update. Get everything up and running. If you still have problems after that, then CCleaner is not your problem. Support won't help you. Just an FYI. CCleaner support is non-existent.
  4. I did and got no response. I pointed them to this thread topic. If you actually read it, you will see I resolved my issue my reinstalling Windows. CCleaner is still recommending the driver update that breaks Windows. You really need to fix the issue. I see others are having Bluetooth issues too and more reports will most likely continue to come in.
  5. Huh, can you connect to another computer and try? That will help narrow it down if it truly is hardware or a reinstall of Windows. Best of luck!
  6. But the problem only happened after you ran CCleaner driver update tool?
  7. Mine broke last week. I would say the week of August 15th.
  8. Rats! Are you going to reinstall Windows? If you do, run CCleaner driver update and share a screenshot of all the drivers (if you want.) The Bluetooth driver should be listed, and that’s what breaks the Bluetooth sound quality.
  9. Please keep me posted! I genuinely would like to know your outcome. I’m getting ready to switch to a new laptop. Before I do, I’m going to connect a Bluetooth speaker to my old laptop and run the CCleaner driver update. I want to see if it breaks on my old laptop. If it does, then I want to raise another ticket to CCleaner since it’s an entirely different computer. I doubt they’ll respond, but at least the Google archives will pick it up for other folks.
  10. I didn’t notice the driver either the first time, but I wasn’t paying too close attention. When I reinstalled Windows 11 for the 2nd and 3rd time, I noticed it both times as the root cause. unfortunately, the only fix I know of is to reinstall windows. CCleaner is not responding to this thread nor did my email to support result in any response. What a horrible company. I suggest you create your own thread to help create awareness regarding this issue. The driver is still being recommended as an update in my CCleaner app. They have not removed it yet in an app update. CCleaner….. hello?!? @MeganCCleaner @johnccleaner @Stephen CCleaner
  11. FYI @MeganCCleaner @johnccleaner @Stephen CCleaner
  12. CCleaner ruined my computer! OMG, I spent about 20 hours on this. I'm so mad! I finally fixed it though. The only way was to completely re-install Windows 11 and BLOCK the "recommended" Avrcp Transport driver update for your Bluetooth speaker. The driver will be under the Bluetooth section. For all you folks out there that use Bluetooth speaker as your computer audio DO NOT INSTALL THIS RECOMMENDED BLUETOOTH DRIVER UPDATE IN CCLEANER! It will BREAK your Bluetooth to only connect your speakers as a headset and there is no way to fix this other than to re-install Windows. I have now skipped this driver, but the damage and time I spent on this is done. There's no getting back those 20 hours. After a 2nd Windows reinstall I connected 2 new speakers (Sony and Bose) CCleaner recommended the Avrcp Transport update from 2014 for both of them. I installed it and MY Bluetooth BROKE AGAIN! I had to reinstall Windows for a 3rd time. Attached is a screenshot. I have a Bluetooth speaker that I use for my computer audio. It's been working flawlessly forever. CCleaner recommends driver updates. I've NEVER had issues in the past. All of a sudden, CCleaner recommends a "Avrcp Transport" driver update for my speaker. I proceeded without paying much attention, because I knew I could revert the driver back. Look closely at the screenshot. The driver release date is from July 25, 2014! The current version installed is from 2022. Why in the heck is CCleaner trying to download something so old? What happens? My Bluetooth speaker I have to reconnect to Windows, but it connects as a headset. The audio is HORRIBLE! If I go to Control Panel > Sound, there is NO WAY for me to switch it from headset to speaker. I right-click, click Connect, and nothing happens. I disable the headset and try everything to get my audio on "speaker" and it simply refuses to connect after this driver update. I spent countless hours in Device Manager uninstalling drivers and reinstalling. NOTHING fixes the issue! I tried to revert back the driver in CCleaner, but it doesn't work! I reboot the computer, open CCleaner, go to Driver Update, and it shows "installed." There's zero options to revert it since I already did it once. So, reverting it worked, but didn't. CCleaner still reports it as installed. I really like CCleaner despite all the hate they get, but this has totally got me thinking I need to reconsider CCleaner as a product going forward. They claim the Driver Updater is "Safe," but this week's experiences 100% prove them wrong. I reinstalled Windows. Reinstalled all my apps, and ran Driver Updater AGAIN. At this time, I didn't know it was CCleaner causing the problem on my 2nd attempt to reinstall Windows. I even went as far as buying 2 new Bluetooth speakers! When connecting a Sony and a Bose speaker they both were affected too. Windows ONLY wanted to play as a "headset" and not a "speaker." By this time I reinstalled Windows a THIRD time. I paid real close attention and when I got the Driver Updater I noticed the release date from 2014 and realized this is what's causing the problem. CCleaner, PLEASE FIX THIS! I have the driver "skipped" for now, but you REALLY need to fix this so others don't lose their Bluetooth speakers as well. I was going crazy thinking it was something much worse hardware related. The Bluetooth speakers works PERFECTLY up until this "recommended" driver update is installed. Once it's installed, there's no reverting it. I reverted it, but it didn't actually do anything. How to replicate the issue? Connect a Bluetooth speaker to your Windows 11 computer. It needs to be a newer speaker. An old Bose speaker from 2013~ was not affected. It doesn't matter on the brand. I bought the Bose Soundlink Revolve II, a Sony SRS-XB23, and my Earfun UBOOM speaker I bought from Amazon. Run CCleaner Driver Updater and install the Avrcp Transport update for your Bluetooth speaker as shown in the screenshot. Your Bluetooth is now broken.
  13. CCleaner ruined my computer too! OMG, I spent about 20 hours on this. I'm so mad! I finally fixed it though. The only way was to completely re-install Windows 11! Attached is a screenshot. I have a Bluetooth speaker that I use for my computer audio. It's been working flawlessly forever. CCleaner recommends driver updates. I've NEVER had issues in the past. All of a sudden, CCleaner recommends a "Avrcp Transport" driver update for my speaker. I proceeded without paying much attention, because I knew I could revert the driver back. Look closely at the screenshot. The driver release date is from July 25, 2014! The current version installed is from 2022. Why in the heck is CCleaner trying to download something so old? What happens? My Bluetooth speaker I have to reconnect to Windows, but it connects as a headset. The audio is HORRIBLE! If I go to Control Panel > Sound, there is NO WAY for me to switch it from headset to speaker. I right-click, click Connect, and nothing happens. I spent countless hours in Device Manager uninstalling drivers and reinstalling. NOTHING fixes the issue! I tried to revert back the driver in CCleaner, but it doesn't work! I reboot the computer, open CCleaner, go to Driver Update, and it shows "installed." There's zero options to revert it since I already did it once. I really like CCleaner despite all the hate they get, but this has totally got me thinking I need to reconsider CCleaner as a product going forward. They claim the Driver Updater is "Safe," but this week's experiences 100% prove them wrong. I reinstalled Windows. Reinstalled all my apps, and ran Driver Updater AGAIN. At this time, I didn't know it was CCleaner causing the problem on my 2nd attempt to reinstall Windows. I even went as far as buying 2 new Bluetooth speakers! When connecting a Sony and a Bose speaker they both were affected too. Windows ONLY wanted to play as a "headset" and not a "speaker." By this time I reinstalled Windows a THIRD time. I paid real close attention and when I got the Driver Updater I noticed the release date from 2014 and realized this is what's causing the problem. CCleaner, PLEASE FIX THIS! I have the driver "skipped" for now, but you REALLY need to fix this so others don't lose their Bluetooth speakers as well. I was going crazy thinking it was something much worse hardware related. The Bluetooth speakers works PERFECTLY up until this "recommended" driver update is installed. Once it's installed, there's no reverting it. I reverted it, but it didn't actually do anything.
  14. This feature is still broken in 1.17.603 I just wrote a new forum post regarding this. I wish CCleaner would fix this issue once and for all!
  15. I'm using the latest version of CCleaner for Mac, 1.17.603. I'm trying to use the feature under Options > Cookies > select the cookies you want to keep. I try to visit all my websites that I want to save my cookies for so I don't have to keep logging in to each website after I run CCleaner. Then, after visiting all my websites for cookies I want to keep, I try to find the cookies within CCleaner and no cookies can be found! I've quit Safari completely, but no cookies ever show up in the list within CCleaner. This feature is ONLY broken on Mac. The "cookies to keep" feature works great on Windows computers! I even went as far as to freshly install my Mac OS. I installed a fresh copy of CCleaner, and the bug STILL exists! Could CCleaner PLEASE fix this!?
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