[[SOLVED] CCleaner v5.57 crashes my old Toshiba laptop]

23 hours ago, Dave CCleaner said:

1) Updating to the 2013 version of driver (8.15.10.2702) from Microsoft http://www.catalog.update.microsoft.com/Search.aspx?q= Intel Corporation driver update for Mobile Intel(R) 4 Series Express Chipset Family Microsoft ... which may also assist with incompatibility with other software.

I wasn't aware of such a version, as it cannot be found on the websites of Toshiba or Intel. It was difficult to install this update. Windows insisted that the "best driver" is already installed. I had to uninstall the existing driver from Device Manager (which of course caused a black screen) disconnect the internet, reboot, and then manually update from the folder where I had unpacked the cabinet file.

Anyway, now CCleaner v5.58 works on my computer!
Thank you very much, Dave!

[[SOLVED] CCleaner v5.57 crashes my old Toshiba laptop]

47 minutes ago, Dave CCleaner said:

For those having issues that appear to be graphics-card related (flashing video, black screen, etc) can you post your graphics card model and driver version please?

Speccy says my graphics information is as follows.

Manufacturer: Intel
Model: Mobile Intel 4 Series Express Chipset Family
Revision: 8
Subvendor: Toshiba (1179)
Driver version: 8.15.10.1883
 

[[SOLVED] CCleaner v5.57 crashes my old Toshiba laptop]

On 8.6.2019 at 14:50, markinson said:

I am therefore sorry to have the same problem with the new release 5.58.7209 (both the installation and the portable version).
Now I have to make another choice, leaving CCleaner in this (old) machine.
It's a pity for me. 

 

On 8.6.2019 at 16:24, richhol said:

Exact same symptoms with an elderly Samsung RV510 (W10-64 bit).  Gone back to  5.55 for now but will need to look elsewhere at some point.  This machine also has Intel Graphics (4 Series Express)

Various other W10 64 bit machines are OK.

 

Thanks for posting, markinson. Now I won't even bother trying to install version 5.58 on my computer.
It's really a pity for CCleaner, as the product is advertised to make old devices feel like new again.

And thanks richhol, too. One of my relatives has an old Samsung RV515 with ATI Graphics and CCleaner is working fine. I guess the problem really is with Intel Graphics, and there's nothing Piriform Ltd can do about it? Like an option to turn off hardware acceleration, within the installer.

[[SOLVED] CCleaner v5.57 crashes my old Toshiba laptop]

9 hours ago, markinson said:

...

1) I launch CCleaner;
2) immediately the video starts flashing, with several black screen and however it appears to be more lighting when it's not black;
3) after three or four rapidly flashing, the OS hangs and I must shut down pressing for a while the on/off button.

...

Yeah, exactly the same happens in my system, when the screen goes black. I suspect it has to do with the Intel display driver. I have searched both Toshiba and Intel websites for updates, but to no avail.
 

[[SOLVED] CCleaner v5.57 crashes my old Toshiba laptop]

On 16.5.2019 at 07:24, hazelnut said:

If you click on start flag and immediately type  Reliability History what does it show when you click on it and it loads the info?

What version of Win 10 are you using.. 1809?

My system is Finnish, but the Reliability History shows just "Windows was not properly shut down" a few times, when translated into English.
The operating system is Windows 10 Pro (64-bit) Version 1809 Build 17763.503 as hazelnut guessed.

 

 

[[SOLVED] CCleaner v5.57 crashes my old Toshiba laptop]

TOSHIBA Satellite L300-1FI laptop computer has served me since 2009 or for 10 years now. And just as long has CCleaner worked on this hardware. Windows 10 with the latest updates has been installed, and it runs just fine. But when I installed CCleaner 5.57 and tried to run it, the screen went completely black, keyboard and mouse non-responsive. The only way to regain control was to hold the power button 5 seconds to force shutdown, then reboot, and avoid opening CCleaner!

This particular computer model has a known issue with Intel graphics drivers, which are buggy and haven't received updates after 2009. Programs that use hardware acceleration are prone to crash. I wonder if this is the case here, too?