Jump to content
CCleaner Community Forums

Dave CCleaner

  • Content count

  • Joined

  • Last visited

Everything posted by Dave CCleaner

  1. Avast Hidden Install

    Since 2010 there has been a third-party offer of some sort in the CCleaner installer to help pay the bills ... and since 2010 people have been asking why offers have "suddenly" started to appear. These days most users don't see a third-party offer in the CCleaner installer - not because it's mysteriously hidden, but because there are some smarter rules set up in the installer not to bother offering something if the user has already seen that offer in the past x months, if they've already got it installed, or (in the case of AV) if they seem to already have an alternative running. (And of course there's no offer with the automatic updates.) Since it doesn't do anyone any good if a user accidentally installs something they don't actually want, CCleaner deliberately made its offers more prominent than in most other installers and, as per the screenshots above, the Avast banner was changed to a rather vivid purple and orange to make it even more eye-catching and hard to miss. But some people do still miss it. And then they get angry about it. On the "to-do" list for the development team (who greatly prefer to have happy users than angry users) is overhauling the installer flow with a new interface to help get rid of this accidental installation problem. In the meantime, as per nukecad's response, CCleaner also has a "slim installer" version with no offers.
  2. Windows 10 1903

    For those who like graphs, estimate of Windows 10 version uptake rate as of April https://reports.adduplex.com/#/r/2019-04
  3. Subscription pop up keep comming up

    You may have been given a fresh activation key when you renewed your subscription? If so be sure to use that new one. If you are still having problems, paid customers such as yourself can get direct personal priority customer support here. They can sort out any weirdness that may be happening with your account.
  4. CCleaner will not start anymore - W10 - CC 5.57

    Also, are you able to confirm which version of Windows 10 you are running? 1803, 1809 or the new 1903? If you have recently updated Windows 10, which version of CCleaner were you running before the update, and was everything running smoothly then?
  5. Video recovery

    After two years the chances are slim, but it depends on how much overwriting may have happened in that time - size of the video file(s), how much other stuff has been written to that hard drive during that time and how much free hard drive space you have had. Be sure to run Recuva as a Deep Scan
  6. Download will not open

    If you are downloading and opening Recuva on your mobile phone, your phone will not know what to do with it. You need to download and run it on your PC.
  7. 5.56 & 5.57 spinning curser on Win 10 Pro

    Thanks for your sleuthing. Can you DM me the clean and corrupted .ini files? I'll shoot them over to the devs on Monday to see if they can trace a root cause for a fix.
  8. request of a driver updater

    The Software Updater was a popular addition and we've been looking at how to expand it further. Driver Updates seems like a logical step. Of course, having built something like that there would be a bit of work in keeping it up-to-date across all of the different devices and hardware manufacturers - so it will depend on demand.
  9. need to recover a word file

    Recuva (https://www.ccleaner.com/recuva) works on your internal drives and portable drives. In most cases, simply clicking through the screens will get you what you need. If that doesn't recover it on the first try, https://www.ccleaner.com/docs/recuva/introducing-recuva has a complete guide to all of the options. £74 seems rather steep - but I suppose someone has to pay for the advertising those companies do. Note that Recuva will recover your files for free (for non-commercial home users, that is - businesses all need to pay for Piriform products). That being said, if you feel it has saved something important you are more than welcome to pay the £19.95 price-tag.
  10. 5.56 & 5.57 spinning curser on Win 10 Pro

    I note no Easy Clean option in that screenshot. Have you blocked CCleaner's calls home in your hosts.ini file? Or have you done any manual tinkering to CCleaner's registry settings? In the latter case, does a complete uninstall/reinstall help?
  11. 5.56 & 5.57 spinning curser on Win 10 Pro

    Blank white or blank black? Are you able to screenshot it? Also, is this Windows 10 release 1803, 1809 or the new 1903?
  12. Sorry to hear you got stuck on the old version. If your Pro licence hasn't expired there is absolutely no need to pay again. Dodge the blue "buy now" buttons and click the green "download" button to grab the latest version. (... and don't worry if you aren't able to grab a picture of that error message)
  13. Older versions of CCleaner are incompatible with the latest version of Windows. If you upgrade your CCleaner to the latest version (https://www.ccleaner.com/ccleaner/download) you should be good to go! That said though, Microsoft should have a link in the message to help you get directly to downloading the new version. Are you able to screenshot that W10 message for us please?
  14. CCleaner Pro+ Outdated Licensing Model

    ... or are you asking what the volume licence price would be for a company with 3,000 employees to purchase CCleaner?
  15. recuva very cheap in ebay legal?

    While there are some legitimate resellers of Piriform software online, anything sold at this price is pretty much always an illegal hacked/cracked version. We cannot guarantee that it will work, or that it won't be disabled at some point in the future. Certainly no support is available for pirated software. While we're working with eBay to protect customers from this sort of thing, a few always slip through the cracks. eBay has now been notified about this one, but if you have already purchased I would recommend requesting a refund before the seller disappears.
  16. Samsung is loading McAfee antivirus software on smart TVs

    McAfee (whitelabelled) has also been on Samsung phones since the S7 series. Despite the negative reaction in the comments section of that article from folks who may be less than overjoyed with having McAfee preloaded on their PCs, if they take the same approach with the TVs as with the phones it is likely that no-one will notice that it is even on there.
  17. Killed by Google...interesting site.

    Argh! Hangouts is going?!
  18. Why these messages

    If you cannot screen capture, are you able to say what was in those messages? Also, which version of CCleaner are you using?
  19. Delete account

    Your forum account has been deleted. Note that if you have (or have had) a paid account for CCleaner or any other Piriform product and would like that account information deleted, please contact support with your registered email address (https://support.piriform.com/hc/en-us/requests/new).
  20. Deletion of account

    Your forum account has been deleted. Note that if you have (or have had) a paid account for CCleaner or any other Piriform product and would like that account information deleted, please contact support with your registered email address (https://support.piriform.com/hc/en-us/requests/new).
  21. Вирусы в файлах

    Это неожиданно появилось около недели назад. Разработчики сообщили об этом ложном срабатывании Яндексу. (This suddenly popped up about a week ago. The developers have reported this false positive to Yandex.)
  22. No download

    @ottoceri: Try these links: CCleaner: https://www.ccleaner.com/ccleaner/download/standard Recuva: https://www.ccleaner.com/recuva/download/standard

    @judex6 sorry for the late response. At the moment, each product in the bundle is a separate download: CCleaner (https://download.ccleaner.com/ccsetup556.exe), Defraggler (https://www.ccleaner.com/defraggler/download/standard), Recuva (https://www.ccleaner.com/recuva/download/standard) and Speccy (https://www.ccleaner.com/speccy/download/standard).
  24. Problems adding computers

    @jeppari after you install CCleaner (https://download.ccleaner.com/ccsetup556.exe) on your other PCs the serial key code that you got when you purchased online should work to activate those as well (Menu Options > About > Upgrade to Pro). Same with the additional software that comes with the bundle - Defraggler (https://www.ccleaner.com/defraggler/download/standard), Recuva (https://www.ccleaner.com/recuva/download/standard) and Speccy (https://www.ccleaner.com/speccy/download/standard)
  25. I think I've purchased Cracked CCleaner

    @LVTS the eBay listing that you reported was removed a couple of hours after I posted on the weekend (along with 12 others). We'll be keeping an eye out for these going forwards.