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Dave CCleaner

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About Dave CCleaner

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  1. possible bug in confidentiality

    Haven't seen this scenario before. Was this a browser install from the website or via the CCleaner installer?
  2. Similar example - I want my jpeg files to always open in Photoshop, but MS Photos has the file association for some reason. There are a couple of ways to do it. My usual is to right-click on the file, select "Open With" then "Choose Another App". If your app is not on the list then click "More Apps" to find it. Make sure to check the "Always use the app to open" box. Click OK and you're done! (With no need to uninstall whatever software had the association) Additional reading for interested parties from the Adobe forums about other browsers doing the same kind of thing: https://forums.adobe.com/thread/2275519. Since our objective is to produce a browser that is better than other browsers, this has been a good feedback thread - thanks everyone.
  3. Include Edge browser

    Should be right up the top of the list if you have Edge installed. Are you using the current Edge, or the beta Chromium Edge?
  4. product update pop up ads

    As per my response re the "please buy" message for free users above, we don't want to overmessage users. As you say, if someone has said "not now" to a renewal reminder then "are we there yet"ing them like a small child on a road trip is not going get anyone there any faster. The exact schedule varies - right around the expiry date you might get 2 or 3 pokes in a week, or if there is a limited-time hot offer on for new users that we want to make sure existing customers can get a piece of too. But if you're still a few weeks out then should only be once a week or fortnight. Nothing is set to show several times a week (let alone several times a day) so please be assured that this is unintended behaviour. Where users are experiencing this, it has been generally due to: Using an old CCleaner version. There was an issue for some users with overdisplay of messages that was fixed in version 5.54. Users blocking the setting of the "I've already seen this so no need to show it to me again" flag. Users who reboot their PCs multiple times per day. Are you on CCleaner 5.54 or above? If not, please see if an update solves your problem. If you are on CC5.54 or higher can you check Options > Cookies and either screenshot or right-click and Export the "Cookies to Keep" collection please?
  5. You are certainly welcome to stick around. And more than welcome to post complaints and feedback (especially with details and screenshots). That's how we improve, particularly with new products. And don't worry about being less technical - our products should be tools for both technical and non-technical users to do what they need to do ... and if they're not, then letting us know gives us more opportunities for improvement. :-)
  6. For non-Acrobat users, PDF files would be associated with a browser - and it would be standard behaviour for a browser to open browser files that a user wants to open in a browser. But where there is an association with a desktop app - that's indeed a bug. (It is not uncommon for other browsers, apps, Windows, etc to put associations where users may not want them - something something feature ... but nah - it's a bug) Dev team is on the case and currently working on a solution that still works for the typical user (who will always want to read PDFs in a browser) while not creating annoyances for folks who have them associated with their preferred desktop app.
  7. New update

    5.39 or 5.59? I had something similar happen to me going from 5.59 -> 5.60. But then I did it again and it worked the second time. Looking at the statistics, it seems like we may have some sort of caching issue in the first 24-48 hours after launch on the CDN that is serving up the one-click updates for Pro users.
  8. CCleaner 5.60

    Have heard some reports of Windows cheerfully setting this after updates. This blocks the installation of pretty much everything unless you change it back to "Allow from anywhere" or, if you are feeling more cautious "Warn me before installing apps"
  9. "Yes, I was wrong, version 5.60, quite right, merci! Thank you, I downloaded the link and checked it with an antivirus, it deleted it again!" The second time was it the full build or the slim build? (The third download on the builds page - https://download.ccleaner.com/slim/ccsetup560_slim.exe)
  10. Actually Dr Web did false-positive the CCleaner 5.59 installer for a couple of days. They also had a problem for a few days back in December of last year as well. Each time our customers using Dr Web report the false positive, and we report the false positive and Dr Web's response time to fix it seems to be pretty good.
  11. I can confirm that this is a false positive and no other antivirus engines are detecting any problems. Dr Web sometimes has a problem with new versions. They usually fix things after a couple of days. (I assume you mean the latest version 5.60 and not 5.70 - which does not exist). If you do not want to wait for Dr Web to fix their problem you can try the "Slim Build" from https://www.ccleaner.com/ccleaner/builds Я могу подтвердить, что это ложный положительный результат, и никакие другие антивирусные движки не обнаруживают никаких проблем. У доктора Веба иногда возникают проблемы с новыми версиями. Они обычно исправляют вещи через пару дней. (Я полагаю, вы имеете в виду последнюю версию 5.60, а не 5.70 - которой не существует). Если вы не хотите ждать, пока Dr Web решит их проблему, вы можете попробовать «Slim Build» по адресу https://www.ccleaner.com/ccleaner/builds.
  12. CCleaner 5.60

    Does any of this information in the thread attached below apply?
  13. Using License on multiple computers

    @Phil Benton; The Pro Plus bundle? That covers up to 3 PCs in the same household.
  14. CCleaner Pro Software Updater

    This may actually be an error on the part of the CoreFTP developer with their version numbering. CoreFTP 2.2.1931 was released back in March 2019. The CoreFTP website says that 2.2.1933 is the latest version, released in July. The latest installer downloaded from the CoreFTP website contains files with a modified date in June (so certainly later than the 1931 release date) but that identify themselves as still being 2.2.1931
  15. Office 365 corrupted after using ccleaner

    On this topic, note that the main docs collection is... a little out of date. For folks looking for more information on newer features such as Easy Clean and Software Updater, I would recommend a look at the CCleaner FAQ collection, eg: https://support.piriform.com/hc/en-us/search?query=easy+clean
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