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Dave CCleaner

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About Dave CCleaner

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    United Kingdom
  1. CCleaner Pro Lifetime Licence - why has it expired?

    This thread has quite a few different topics in it. My response was to the most recent item. Most of the other matters have already been answered. On the broad topic of people saying that their serials don't work when entered into the product, there are a number of reasons why this can happen: The most common is a mistranscribed serial key - typing a "2" instead of a "Z", etc. For customers who have purchased online, it is recommended that the serial key be copy-pasted from the email to avoid this. Putting the wrong information in the "name" field. The CCleaner licensing system is a bit old, clunky and temperamental - you need to enter a name, not an email address and it's case sensitive to the capitalisation it has on record for you. Counterfeit keys. There are quite a few of these sold by third parties for too-good-to-be-true prices. They tend not to work. Cancelled pirated keys. Periodically, we'll cancel keys that have been found to have been pirated. No keys were cancelled just because the licences had expired, and retail keys will work on the downloaded software. Indeed, I am currently using an old retail serial key at the moment, entered directly into version 5.56 which cheerfully auto-updated itself to 5.58. If any of the bullet points above do not apply, then your key not working would be a bug not a feature. @Derek_S DM me your key and I can get it checked out to see what is up with it.
  2. Annoying Notifications

    While it would be lovely if you could buy CCleaner, we understand that not everyone is in a position to do so - which is why there is always a free version for home users. When you see a notification that a new version has been released (at the time of writing, the latest is 5.58) then you can update for free by clicking on the pop-up, "no thanks"ing your way through the screens on the website asking if you would like to buy instead please, and you will end up at the free download on this page https://www.ccleaner.com/ccleaner/download/standard
  3. CCleaner Pro Lifetime Licence - why has it expired?

    It is worth noting that CCleaner Pro being a one year licence is not exactly a new thing. It was mentioned on the forum in 2013 ... And also back in 2012 ... ... although what is relatively new is CCleaner actually telling people that they have expired. Later this year, CCleaner will start sending less in the way of pop-up notifications to expired home users (particularly for those who expired in 2018 or earlier), relying more on making your status more prominent within the product console itself as a reminder instead.
  4. how can i download backup pc ?

    If it was this: ... then yes indeed that is a physical CD backup of the product that was purchased - not extra software.
  5. Can't Get Rid Of This??

    Don't feel left out. There'll be a couple of pop-ups for Germany at the end of the month.
  6. Although we have added some niche browsers in the past and doing more is on the backlog list, they'll be handled in order of popularity with our user base - which probably means we'll see Cốc Cốc added before Waterfox.
  7. Bad Version Number in Properties

    @jknauth just checking, as of today are you seeing the FileHippo updater behaving itself now with regards to CCleaner 5.58?
  8. Latest update - Easy Clean

    Note CCleaner is configurable, so you can set it to not wipe the cookies that you need. Also, the old custom clean is still there and can be set as your default if you prefer more granular settings.
  9. Firstly, congratulations for getting those old cards to work on recent versions of Windows 10 at all! I gather that generation of graphics cards was never completely Windows 10 compatible ... While CCleaner certainly doesn't do anything particularly fancy with graphics it is possible that something seemingly innocuous like a loading bar is triggering a latent bug in the drivers. A couple of options: 1) Updating to the 2013 version of driver (8.15.10.2702) from Microsoft http://www.catalog.update.microsoft.com/Search.aspx?q= Intel Corporation driver update for Mobile Intel(R) 4 Series Express Chipset Family Microsoft ... which may also assist with incompatibility with other software. 2) Or, if you don't feel like poking at your graphics card, rolling back to CCleaner 5.56 (https://filehippo.com/download_ccleaner/90490/) ... and setting it not to ping you with update notifications so it doesn't tease you with the new releases.
  10. Good to know that the traditional software vendor answer of "blame Microsoft" sometimes still applies :-)
  11. For those having issues that appear to be graphics-card related (flashing video, black screen, etc) can you post your graphics card model and driver version please?
  12. Cannot update 5.57 to 5.58

    If you are upgrading from an older version, and if you haven't already done so, also try uninstalling the old one before installing the new one if the upgrade gets stuck.
  13. Can Update

    See if this works for you:
  14. [SOLUTION] Cannot update to v5.48 (CCleaner Pro)

    Some users have reported problems installing software (not just CCleaner) after a Windows update thanks to Windows deciding that you don't want to install anything that you haven't purchased from the Windows store. To check if this has happened to you, go into the "Apps & Features" settings for Windows 10 (just start typing "Apps" in the Windows search bar) and if the "Installing Apps" option says "Allow Apps from the Store only" change it to one of the other two options to let yourself install software acquired from other places.
  15. CC Professional 2nd computer doesn't accept key

    This will end up as part of a larger pinned FAQ article, but in the meantime some notes for anyone else who reads this thread with a similar issue: The most common reason for customers reporting serials keys not working is mistyping the key - especially when registering a new computer and using a serial key that has been hand-copied onto paper (is that a "2" or a "Z"? etc). To reduce frustration, we recommend that you copy-paste the serial key from your purchase confirmation email into the product. If you bought a while ago and cannot find the email with your serial key, you can retrieve it from https://www.ccleaner.com/support/license-lookup using the email address that you used when you purchased. ... and if that doesn't work, customers with a current paid licence can always get priority support from our customer care team by filing a ticket here https://support.piriform.com/hc/en-us/requests/new or at support@ccleaner.com.
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