Jump to content
CCleaner Community Forums

Dave CCleaner

  • Content Count

  • Joined

  • Last visited

Community Reputation

0 Neutral

About Dave CCleaner

  • Rank
    Power Member

Profile Information

  • Location
    United Kingdom

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. @b2552261: As per the email you received from support on Monday, your price-match request has been received. The lower 14.95 price that you saw advertised was in error, but the support team are refunding customers to match the advertised price on the Black Friday campaign where they supply the screenshots as you have. The refunds are processed via our ecommerce partner Cleverbridge, but I would expect yours to be processed by some time early next week.
  2. Also, you can always download from https://www.ccleaner.com/download
  3. Assuming that filename is the MD5 hash then https://www.virustotal.com/gui/file/fa2d7d3123a488949ab5ed5991c2caa2. Which does indeed flag for FusionCore ... but is also FileZilla not CCleaner
  4. You don't need a password - just your email address and the name and serial number from your order confirmation email. You can get new download links for your products from here: https://www.ccleaner.com/support/license-lookup/download-finder. Instructions on how to enter your serial key on your other PCs can be found here: https://www.ccleaner.com/support/ccleaner#204043844
  5. To reiterate from previous posts: There is no such thing as a "lifetime licence" of any Piriform/CCleaner product Piriform/CCleaner have never advertised any of its products as being a "lifetime licence" Products purchased from 2011-2017 were sold under a traditional "by version" model which (depending on where you purchased your product from) may have included 12 months of free updates and priority support. This allowed home users to continue to use the version that they purchased (and up to 12 months of updates later) indefinitely, but this service component required a renewal. Those who didn't, what they bought still worked and continues to work. You can also buy things advertised as "lifetime licences" on eBay and other various corners of the internet at surprisingly cheap prices. These are invariably pirated or cracked copies which tend to have a rather short "lifetime" as we disable batches of these on a regular basis. We also work with eBay to get these listings cancelled as soon as possible after they appear to protect our customers from fake products, but some always slip through the net. If you have bought fake software from a pirate, software developers can't give you back your money (since we don't have it) and your only remedy is to get a refund from whoever you bought it from. The team is looking into the coupon site you linked to. If they are operating as an affiliate then they would be promptly terminated.
  6. @SCM 95% of problems with registering keys are usually due to manually transcribing serial keys instead of copy-pasting them - "I"s look like "l"s or "1"s, "5"s look like "S"s, etc. Also check the serial key that you are trying to use. I took a quick look and it seems that in October you purchased 2 years of CCleaner Professional and received a serial key starting with C2YW - not Professional Plus which is for 3 PCs. Unless you bought Professional Plus using a different email address, in which case you may have two subscriptions going. Either way - support@ccleaner.com can sort you out to make sure that you have the right product for your needs (just give them a day or two while they recover from the post-Black Friday havoc)
  7. If you are after the password to log into the support centre, this is being removed since it doesn't actually do anything. You can get a copy of your licence key, get a new download link, or submit a request to support from https://support.piriform.com/ without logging in.
  8. Using a VPN and/or an antitrack feature (such as the one in CCleaner Browser) can an excellent idea when shopping online to stop merchants from "optimising" your price. However it can be highly problematic if you browsing as if you are from another country when it comes to computing sales tax. Apparent irregularities can also arise if you somehow land on a US$ page but end up being corrected to AU$, NZ$, CA$ or S$ when you click through to the cart. Computing Black Friday discount prices across different products and 18 different currencies can mean that something will go a bit odd. Before we fixed the Krona pricing, for example, some of our Swedish customers were enjoying cart prices lower than advertised for a couple of days - which of course we honoured at the time. Conversely if the purchase price is incorrectly higher than advertised, we'll refund the difference if you email support with a screenshot of the advertised price that you relied on provided that: You purchased during the offer validity period (eg: for Black Friday you buy by tomorrow) It is, indeed, the same currency and the same product (eg: you can't buy the 3PC Professional Plus bundle and claim that you should have received the 1PC Professional price) That the difference is not due to changing sales tax jurisdictions (as the relevant government has that money, and not us)
  9. Did you try as a deep scan?
  10. @Cust123It looks like you submitted a request on Friday, your case was escalated on Sunday and you should have had a response from the support team at about the same time as you posted this. Did their response solve your problem?
  11. Anyone who was having trouble up to yesterday morning, there had been intermittent problems with the licence server (which has now been replaced by a shiny new one). Give it another go now. If that still fails then give support@ccleaner.com a ping.
  12. Assuming that you downloaded Speccy from www.ccleaner.com you're okay. This is not new. eset has been flagging it for years because of the Chrome toolbar offer that sometimes appears in the installer. We removed that from CCleaner a few months back but it is still in Defraggler, Recuva and Speccy for the time being.
  13. @liltracy10k you can get the downloads from http://www.ccleaner.com/download
  14. You can send an email to support@ccleaner.com or visit https://support.ccleaner.com and click on "Submit a Request" in the top right-hand corner. You do not need to log in - please ignore that button. I took a quick look myself though and noticed that you seem to have bought three separate copies of CCleaner Professional Plus at some point. Since each one covers 3PCs, I am guessing that you don't need all of them. Email support and they'll cancel any surplus ones that you aren't using and either refund you for them or credit the licence time to the one you are using, as you prefer.
  15. If you bought during the 50%-off Black Friday sale last year and paid half price then yes - this sounds about right. The page that you landed on would have shown three product options with strikethrough pricing and "save xx" marked against items that were discounted. If you saw prices higher than you expected, note that the discounts shown would be reductions against full price - not an additional discount on last year's sale price.
  • Create New...