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Dave CCleaner

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About Dave CCleaner

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  1. That would be another newsbot re-re-re-reposting of their 2017 article with nothing in it that has been relevant for the past 18 releases. Or, as the fish from Finding Nemo might put it:
  2. @Mernatti If the licence lookup doesn't work for you then, assuming that you purchased from CCleaner via Cleverbridge, support@ccleaner.com will be able to assist if you can provide them with the name and email address you used to purchase, and (if possible) the order confirmation number you would have received after your purchase completed.
  3. Did you try safe mode with networking?
  4. Things to check: Be sure to copy-paste the licence key rather than typing it by hand. Some of the letters can look like numbers and vice versa when printed. Make sure that the name entered matches your order confirmation as well. If your previous registration used the name "Greg" but this purchase was "Gregory", for example, then it will also declare that your information is incorrect. That tends to solve 99% of cases. If all else fails and there is actually something wrong with your serial key that needs fixing then customer support can help at support@ccleaner.com.
  5. ... usually about once a month, in order to keep users up to date with the latest cleaning rules and for compatibility with software changes, etc. That said, sometimes there will be as little as 3 weeks between versions; and the last update was about 11 weeks ago - so the frequency varies. You can see the update history for CCleaner here: https://www.ccleaner.com/ccleaner/version-history While we do recommend sticking to the latest version, it is not the end of the world if you are lagging a version of two behind and only update every couple of months. That said, if you are getting frequent reminders, that probably means that you haven't updated your CCleaner since April - there have been a few changes since then.
  6. @GammyB Short answer: yes. Longer answer: The serial key that you get with the CCleaner Pro Plus bundle (which covers 3 PCs) will work on CCleaner for PC and CCleaner for Mac - so you can use it on up to 3 PCs; up to 3 Macs; 2 PCs and 1 Mac; etc. But: The additional products - Recuva, Defraggler and Speccy are only for PC and do not work on the Mac. That said, even without those, if you have more than one PC or Mac then the CCleaner Pro Plus is still a better deal for the CCleaner part. The bundle installer file that you get sent when you buy CCleaner Pro Plus is currently only the PC one. You need to download the Mac installer separately from http://www.ccleaner.com/ccleaner/download?mac Because of this we don't advertise the Pro Plus bundle as being for Macs (until we can make the post-sale experience smoother). But if you are okay with the two points above, it makes for a good "hidden deal" for households with a mix of PCs and Macs.
  7. Also, you can always download from https://www.ccleaner.com/download
  8. Assuming that filename is the MD5 hash then https://www.virustotal.com/gui/file/fa2d7d3123a488949ab5ed5991c2caa2. Which does indeed flag for FusionCore ... but is also FileZilla not CCleaner
  9. You don't need a password - just your email address and the name and serial number from your order confirmation email. You can get new download links for your products from here: https://www.ccleaner.com/support/license-lookup/download-finder. Instructions on how to enter your serial key on your other PCs can be found here: https://www.ccleaner.com/support/ccleaner#204043844
  10. To reiterate from previous posts: There is no such thing as a "lifetime licence" of any Piriform/CCleaner product Piriform/CCleaner have never advertised any of its products as being a "lifetime licence" Products purchased from 2011-2017 were sold under a traditional "by version" model which (depending on where you purchased your product from) may have included 12 months of free updates and priority support. This allowed home users to continue to use the version that they purchased (and up to 12 months of updates later) indefinitely, but this service component required a renewal. Those who didn't, what they bought still worked and continues to work. You can also buy things advertised as "lifetime licences" on eBay and other various corners of the internet at surprisingly cheap prices. These are invariably pirated or cracked copies which tend to have a rather short "lifetime" as we disable batches of these on a regular basis. We also work with eBay to get these listings cancelled as soon as possible after they appear to protect our customers from fake products, but some always slip through the net. If you have bought fake software from a pirate, software developers can't give you back your money (since we don't have it) and your only remedy is to get a refund from whoever you bought it from. The team is looking into the coupon site you linked to. If they are operating as an affiliate then they would be promptly terminated.
  11. @SCM 95% of problems with registering keys are usually due to manually transcribing serial keys instead of copy-pasting them - "I"s look like "l"s or "1"s, "5"s look like "S"s, etc. Also check the serial key that you are trying to use. I took a quick look and it seems that in October you purchased 2 years of CCleaner Professional and received a serial key starting with C2YW - not Professional Plus which is for 3 PCs. Unless you bought Professional Plus using a different email address, in which case you may have two subscriptions going. Either way - support@ccleaner.com can sort you out to make sure that you have the right product for your needs (just give them a day or two while they recover from the post-Black Friday havoc)
  12. If you are after the password to log into the support centre, this is being removed since it doesn't actually do anything. You can get a copy of your licence key, get a new download link, or submit a request to support from https://support.piriform.com/ without logging in.
  13. Using a VPN and/or an antitrack feature (such as the one in CCleaner Browser) can an excellent idea when shopping online to stop merchants from "optimising" your price. However it can be highly problematic if you browsing as if you are from another country when it comes to computing sales tax. Apparent irregularities can also arise if you somehow land on a US$ page but end up being corrected to AU$, NZ$, CA$ or S$ when you click through to the cart. Computing Black Friday discount prices across different products and 18 different currencies can mean that something will go a bit odd. Before we fixed the Krona pricing, for example, some of our Swedish customers were enjoying cart prices lower than advertised for a couple of days - which of course we honoured at the time. Conversely if the purchase price is incorrectly higher than advertised, we'll refund the difference if you email support with a screenshot of the advertised price that you relied on provided that: You purchased during the offer validity period (eg: for Black Friday you buy by tomorrow) It is, indeed, the same currency and the same product (eg: you can't buy the 3PC Professional Plus bundle and claim that you should have received the 1PC Professional price) That the difference is not due to changing sales tax jurisdictions (as the relevant government has that money, and not us)
  14. @Cust123It looks like you submitted a request on Friday, your case was escalated on Sunday and you should have had a response from the support team at about the same time as you posted this. Did their response solve your problem?
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