Having the same problem, received email of notice that credit card had been charged and confirmation of purchase. Download occurs but doesn't work. I'm still getting the right lower window popup telling me that the cleaner account expires 14 Nov.????? I've tried to redownload, same results, doesn't work. Received email notice of two license keys now found for my email address. This is frustrating as what ever! I tried their support and all it does is direct you back to the purchase page to download, again, with a new purchase. I'm not paying for this trouble twice.