[Update not working for Windows 10]

I even went so far as to remove CCleaner Basic from my computer and reinstalled, yet get the attached message when I try to install. Moreover, no matter how I try to update, the installation does not work and I am constantly notified I don't have the latest version. Attached is a screenshot of the warning I get when I install. 

[CCleaner Windows 10 problem]

Hazelnut, you had the answer!!!!!  Thank you! 

[CCleaner Windows 10 problem]

8 hours ago, nukecad said:

 

I took skype off, but use outlook for junk mail puposes mostly. I'll check that one, and thanks. 

Other Microsoft apps (Skype, Outlook, etc.) use Edge and IE files and storage locations.

(For example- Skype apparently uses Edge or Internet Explorer to present adverts).

So even if you never use Edge or IE then some other app you use, or something Microsoft in the background, may be using their files and storage.

Try doing a CCleaner Analyze, force closing Edge if needed, and then looking at what files CCleaner has found under 'Edge'.

The file/path names it has found may give you a clue as to what is actually using it and so needing to be forced closed.

5

 

[CCleaner Windows 10 problem]

AP Michael, 

 

Not the problem, edge is not my selected browser, and the edge was available to remove directly from the general apps page, and I removed it. 

[CCleaner Windows 10 problem]

When trying to run CCleaner on my laptop, CCleaner tells me MSFT edge is open and must be closed. After the hourglass for a bit, it tells me it must be forced closed. That would be fine, except I don't use MSFT edge. I checked what programs are running this last time, and no MSFT edge was in use on my computer, yet the warning came up that edge had to be closed. Just to make sure, I uninstalled edge, since I don't use it anyway, and sure enough, ccleaner told me edge was open, and had to be closed, even though it was removed from my computer.