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Ben Piriform

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About Ben Piriform

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  1. Don't understand how to renew licence

    @mc peko Please contact our support channel and they will be able to assist you with this issue: https://support.piriform.com/hc/en-us/requests/new
  2. CCleaner Vs Private Diary photos

    Whilst in the app manager section, rather than clicking into the application, simply select the checkbox to the right hand side of it. You should then be able to access the options in the top right and add to the ignore list.
  3. CCleaner Vs Private Diary photos

    @Andavari @nukecad Can we please try and keep this on topic @Billmcgill as you are able to recover your photos by re-installing the application its seems as though CCleaner is deleting a file or chached data that is telling Private Diary where these photos are stored. I have passed this onto the Android Dev team and will get back to you when I have more information. For now I reccomend going into App Manager in CCleaner, selecting Private Diary, clicking options (three dots in the top right) and adding it to your ignore list.
  4. CCleaner Vs Private Diary photos

    Hi Billmcgill Are you able to confirm the app the photos are being deleted from (this? - https://play.google.com/store/apps/details?id=app.diaryfree&pageId=none&rdid=app.diaryfree ) and if possible the storage location of said deleted images Thanks
  5. CCleaner cannot get past 2% of Internet Explorer

    @brokerman I can confirm that this is a known issue and appears to relate to cleaning of IE History, some of the databases we clean appear to have been locked down. We are working on a fix and I will get back to you when we know more. For now, you should be able to clean the rest of the machine if you untick the IE history.
  6. Privately disclosing issues

    @Revr feel free to PM me further details if you think it is still valid and we will look into it
  7. Can CCleaner Cloud run scripts?

    Hi Freber, I am afraid that currently, CCleaner Cloud is unable to run a cmd-file on an endpoint. For any future questions regarding the Cloud platform, please direct them to our support channel. https://www.ccleaner.com/support Thanks
  8. CCleaner Beta v5.48.001

    This release contains a bug fix and updated cleaning rules as outlined below. Please let us know if this release fixes the issue for you, and please also let us know if you find any additional bugs or issues. Bug Fix: - Fixed Firefox cleaning rules which were causing corrupted profiles for some users Updated Cleaning Rule: - Expanded Windows log cleaning rules to include more directories Download: https://www.ccleaner.com/go/get_beta ccsetup548_beta.exe - CCleaner Beta - Slim Installer MD5: 40890f9ce34b796a1a813a23eb4793f3 SHA256: 9a8b73bb1519f88c2c475c696bd0f341294574cf2769906db8dd76fda8fb73fc
  9. 5.46 Latest Version Unwanted and Problems

    Hi there, A few points so we’ll try and answer them all in one go. All versions of CCleaner have been GDPR-compliant since 5.43.6522 (released 25 May 2018). While we weren’t legally required to update all our users to GDPR-compliant versions, we have the means to do this and we felt it was right that all our users have access to the same set of privacy controls. Version 5.46 gives all users the best possible control over their data settings and brings everyone up to date with important stability fixes that prevent the loss of personal settings in Chrome and the potential for broken graphics drivers after a Windows update. While we’re not planning on carrying out an update like this soon, we have taken your feedback on board and are working on a better solution with greater transparancy and that provides our users with more control. Thanks
  10. 5.46 Latest Version Unwanted and Problems

    Hi All, apologies for the slightly late response. Since the release of v5.46 we have updated some users to this version to meet legal requirements and give users more autonomy and transparency over their privacy settings. This update has ensured that users are on a GDPR-compliant version that includes the most up-to-date privacy settings available (https://www.ccleaner.com/about/data-factsheet). Version 5.46 also includes some changes (introduced in v5.45) to remove the Windows.old cleaning rule, which had the potential to break newer Windows 10 installations.
  11. Recycle Bin Context Item Not Working

    Please see the latest Beta release which should fix this issue
  12. Please see the latest Beta release which should fix this issue
  13. CCleaner no longer works from recycle bin

    Please see the latest Beta release which should fix this issue
  14. Please see the latest Beta release which should fix this issue
  15. Run CCleaner from Context Menu - Not working

    Please see the latest Beta release which should fix this issue
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