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Ben Piriform

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About Ben Piriform

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  1. Latest 5.50.6911 (64bit) Pro version

    Hi Pete, I can confirm that 'Close program after cleaning' is not ticked in by default
  2. CCleaner Professional

    If you would like to cancel the automatic renewal of the product you can do so using the cancel link found in the emails recieved on purchase
  3. CCleaner Pro Pop Up

    No need to update, the changes have been made on our servers and you should no longer be recieving the message
  4. CCleaner Pro Pop Up

    I can confirm that this is NOT malware but instead was due to an error in our in app messaging system, we are aware of the issue and it should now be resolved.
  5. rss feed error

    Hi Patrick, Can you tell me what URL you are using? Thanks
  6. Intrusive CCleaner pop-up.

    This icon is to pin the popup to prevent it from fading if you have not finished reading the message

    @LT52 We are actually currently working on multi year licenses for the products, however I am afriad they will not be ready in time for this Black Friday Sale
  8. Issues publishing snapshot

    This should now be back up and running
  9. Password "incorrect"

    I think this should now be solved. I believe the problem was relating to the accented é in your Display Name. When logging in it was trying to log you into a different users account (Leon) despite the accent being present. As the other users last and only post/login was back in 2006 I have deleted their account and it appears to have fixed it. @Léon I had to change your password to test this so please can I ask you to update it one last time and then let me know how it goes over the next few days. Thanks
  10. Issues publishing snapshot

    Thanks for reporting this, the team are looking into it. We will hopefully have the server back up and running soon
  11. unable to upgrade cc cleaner

    What add ons are you referring to? The Chrome and Avast offers in the installer?
  12. Password "incorrect"

    @Léon Do you have any accents or unusual symbols in your password?
  13. Automatic Renewal? How to Tell.

    @Atlanta Bill I can confirm that currently you are a manual renewal customer, you can confirm this yourself by navigating to the Subscription Information page in the application (Options - About) here it would show Auto Extension - Enabled if you were an automatic renewal customer. We are currently developing a web portal where our customers can review their subscription information, cancel and update payment options. This should make it clearer and easier for our customers to manage, this will be in place before the first subscriptions are up for renewal mid Q1.
  14. [SOLUTION] Cannot update to v5.48 (CCleaner Pro)

    @jff can you confirm that you have manually uninstalled the product and have re-installed a version 5.48 or higher? If so are you experiencing issues with product registration?
  15. Bugs: CCleaner v5.49.6856

    @APMichael You are indeed coreect and that is an error, it should be v2. We will get that fixed for the next release. In regards to the Deutsch translation bug I am unable to recreate this issue on my machine, are you still experiencing it on yours? Finally the safe mode bug is at the top of our backlog and we are hoping to be able to squeese it into the December release. Thanks