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Ben CCleaner

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Everything posted by Ben CCleaner

  1. f you click the pin icon the message will stay visible and not fade. If you are still having issues can you please provide a screen picture of the message.
  2. .CAB files are only used with the emergency updater. Are you saying its making requests on machines with CC uninstalled?
  3. Thanks for your interest, I have passed your information onto the relevant teams. They should email you shortly with information on how the translation process works.
  4. @bmccune12 You may need to reactivate your license Please do so by navigating to Options > About > Upgrade to Pro Here you will need to enter your license information and select register, I have sent these to you in a direct message in case you do not have them to hand
  5. The issue here is not relating to cookies. @Jackster56 I can see that you have renewed your license but it has not been activated in the product. Please navigate to Options > About> License Information > Register New Key and enter your license details as they appear in the purchase email. Feel free to message me directly if you need any futher assistance.
  6. Hi Jimmni, The option to install CCleaner is shown on the first screen of the Speccy installer, see below.
  7. We have a fix for this issue which is due in the next release (5.53). I have released this fix as a Beta version which you can access before the next official release.
  8. We have a fix for this issue which is due in the next release (5.53). I have released this fix as a Beta version which you can access before the next official release.
  9. This release contains a crash fix outlined below. Please let us know if this release fixes the issue for you, and please also let us know if you find any additional bugs or issues. Bug Fix: - Fixed a bug where CCleaner crashes on launch when installed alongside various Norton AV products Download: https://www.ccleaner.com/go/get_beta ccsetup553_beta.exe - CCleaner Beta - Slim Installer MD5: 0766c93dc798ecbea1c6d792d52deed3 SHA256: 942e8e224f943b9a4a9d2b0df941c2183ece2e22155d704191c6274f663b3551
  10. Appolgies I did in fact read that question incorrectly. However, the only change we have made to the minimum window size in the last few years has been with Quick Clean. This is due to increasing screen DPI causing scaling issues within the application. @Andavari As I have mentioned before if you do not want Quick Clean you can disable it in the registry or just simply select your default landing page as Custom Clean @MaxSWL This is because CCleaner remembers the last window size that was used.
  11. Microsoft has a tendency to keep Edge running in the background even after closing the application, this prevents us from cleaning as the databases are locked. Next time you notice that it doesn't clean when you close the application, open task manager and check if Edge is still active.
  12. @PCFYTV We are currently testing out a new feature called 'Quick Clean' which has been distributed to about 10% of our install base. As part of this new feature, we have adjusted the minimum window size from 740x540px to 1010x700px inline with ever increasing screen size. Once this feature rolls out to the wider install base that new minimum size will be standard across the platform and you should have more 'real estate' as you suggest.
  13. Hi All, we are aware of this issue and in contact with Norton to find a solution. I will report back when we have a fix and when it will be released. Thanks
  14. This information is not correct. What is the source?
  15. Thanks for picking this up, I have raised it as a bug for our developers to look into. I will let you know once it has been fixed
  16. Chrome is found under the 'Applications' tab when cleaning, here you can untick the 'Internet History' option
  17. If you have started a new subscription you will need to activate your new license in the application. Please do this as follows: In the application navigate to Options > About > License Information Click 'Register New Key' Copy your new license information (found in the purchase email from Cleverbridge, if you can find it please DM me and I will let you know your details) into the relevant boxes: Click 'Register' Thanks
  18. Hi Lauried, I believe the issue here is that your application is still on an old expired license key. I have sent you a DM with insructions on how to activate your new license key. Thanks, Ben
  19. @NOW what is going on Trail versions require an internet connection to check if the user is eligible and not already activated the trial in a given timeframe. You can always download the free version of the software here on our site: https://www.ccleaner.com/ccleaner/download/standard Or if you prefer the Slim or Portable versions on our builds page: https://www.ccleaner.com/ccleaner/builds The free version of CCleaner will always be named ccsetup[version].exe whereas the trial will be cctrialsetup.exe. If you believe this to be incorrect anywhere, please let me know the location you have downloaded this from I will get it resolved. Thanks
  20. Hi Geoff, You do not have a subscrition attached to your license, it expires on the 16th Jan and after that you will not be billed again for it. The Subscription managment button is only present in this section if you have a subscription. Thanks
  21. I have sent you a DM to help resolve the issue
  22. Can you please ensure that "Show prompt to backup registry issues" is ticked in under Options > Advanced
  23. Hi Pete, I can confirm that 'Close program after cleaning' is not ticked in by default
  24. If you would like to cancel the automatic renewal of the product you can do so using the cancel link found in the emails recieved on purchase
  25. No need to update, the changes have been made on our servers and you should no longer be recieving the message
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