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Ben CCleaner

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Everything posted by Ben CCleaner

  1. In v5.60 we upgraded to a newer version of Visual Studio, this appears to have caused some compatibility issues with XP however, they only appear to be related to the newer installer UI. If you do want the latest version of CCleaner you can install it successfully on XP with the Slim version of the installer, this can be found here - https://www.ccleaner.com/ccleaner/builds
  2. In preparation for Microsoft's upcoming launch of their NEW Edge Chromium browser (more info) we have been busy adding support for it in CCleaner. So we can start getting feedback as early as possible we have put our progress thus far into a Beta, which contains the following cleaning rules: Internet Cache Cookies Internet History Download History NOTE: Currently CCleaner treats both the Canary and Dev versions of the browser as the same (more info on them here), meaning both will be cleaned at the same time. Feel free to let us know if this is going to be a problem. Known Issue/s: (I will add to this list if more are discovered) CCleaner is not reporting anything for Download History during Analysis or Cleaning. It is however still cleaning this location if the rule is selected. What's Next: We’re intent on adding more cleaning rules and improvements. Let us know which of the below you would like to see next! Session Compact Databases Saved Passwords Saved Forms Last Download Location Full support in other CC functions (Smart Cleaning, Easy Clean, Cookies to Keep etc) Please comment in this topic if you find any additional bugs or issues. Download: https://www.ccleaner.com/go/get_beta ccsetup561_beta.exe - CCleaner Beta - Slim Installer MD5: 9d5b420e5b632560a3415af302dd02a0 SHA256: abcdeb3519950cef832e029ecbc0b5d3f569c49d0fcb4e1366f6408b6e957060
  3. File Verification Please find below the MD5 and SHA-256 file hashes for verification purposes. CCleaner Installers ccsetup560.exe - CCleaner Free Installer MD5: 37d020ece812915cf377c5b213691d14 SHA256: 00be05f95e08eb4f181ccde15403e782150a616cb93fd74525c99920f53a2cea cctrialsetup.exe - CCleaner Pro Trial Installer MD5: 99d77c413f1b4bdcf2e902b914df73d7 SHA256: ca5cb9d56703dfd2aa14a51fed9e31e8bdd54e31b66583191d8d219330096889 ccsetup560_pro.exe - CCleaner Pro Installer MD5: 07ffdee5c052b0c80f3a657152980394 SHA256: 605b82b397fd28eada63ac33911493f577ac3929444588baa4af64d3fcad733b ccsetup560_be.exe - CCleaner Business Edition Installer MD5: a0b92d88be4dfc3511e6c2f0c22ccbd3 SHA256: 3f59948789b36fa0ad490bd661e81565aa4965f8c5b6023d88ab4a2d9bc78012 ccsetup560_be_trial.exe - CCleaner Business Edition Trial Installer MD5: 8a5572304be9211974eea6cfa5b23221 SHA256: 427d913dcecd9fe32a15482a8c79899bb227ce88049a1fcb206bfec9b8536ad7 ccsetup560_x64_be.msi - CCleaner Business Edition 64-bit MSI Installer MD5: 3f82e1b379186235db768825bd6bc3b7 SHA256: dc6be31979e1e4b68967ebb4830b8111070b21ff1a382229bb4e325ae62c8943 ccsetup560_x86_be.msi - CCleaner Business Edition 32-bit MSI Installer MD5: 5bab0c60b39e9bbae7c7802c22e4ffe0 SHA256: de51d3870c4f7dd8a1e1b828871d272c5ccbf858e80dc44671f5a8ac4aaa68e5 ccsetup560.zip - CCleaner Portable (zipped) MD5: 6b72da280cf1d0d7bf2a79e29ddb185b SHA256: 06b6fac2e5f79ec795f048f85d805f8e06290520bf18c45544ee95176f0503e3 ccsetup560_slim.exe - CCleaner Free Slim Installer MD5: 3da3ba2629635583918b6c490fb4f920 SHA256: 44254a3e55e54007b9e925a08339f564af5b11fd8fd1769dcb3246bfab84041d ccsetup560_te.exe - CCleaner Technician Edition Installer MD5: 8729d6ba9b75448dfba3491b8b0099ab SHA256: c934e795f223052ede605835719c05707953b7d27346db2e2f319c3922d0a5ca CCleaner Application Executables CCleaner.exe - CCleaner 32-bit binaries MD5: ac749019d5fb0289a347976d2e72c3ca SHA256: 6f5a6d3791d6e55ad8e975bd2378242ffa8f26631d89fff668dcb9b5dcd38f8a CCleaner64.exe - CCleaner 64-bit binaries MD5: 182ed710b518f6f28b41a631e9c9c0f8 SHA256: db59a8fb1e7bb823d209fe26413c63769faef483069cbea968ddb2e5b20d94a3 CCUpdate.exe - CCleaner Emergency Updater MD5: b18156a548fb72192eea0248279317ae SHA256: b9c6caf8df6059fcfb7c6b0c1e99db333073860ee51b61c7c26e0c0697495c24
  4. @OtonielR Please email support@piriform.com, please be aware that you will have to supply details such as your full name and/or email address used for us to track down your license
  5. @RMC can you provide a screen picture of this. Also which installer did you use for 5.59?
  6. Hi Joe, could you provide the link to the page you are referring to
  7. Hi Jim, Can I please ask you to run CCleaner in debug mode, instructions here: https://www.ccleaner.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode And then open a ticket here with the information you provided above and attach the log file for investigation Many thanks
  8. Hi Michael, You can cancel the auto-renewal in CCleaner, provided your product is registered using the license you want to cancel, navigate to Options > About > License Information > Manage Subscription here there is an option to Cancel next to Auto Extension. The other option is via the email emails you received at the time of purchase from Cleverbridge. In this email is a section titled 'Subscription Cancelation' in which there is a link to cancel the auto-renewal. Thanks
  9. I can confirm that if you enable/disable in CCleaner it switches the services to the following status in Windows: Enabled = Automatic Disabled = Manual In laymen's terms this means: Enabled = Services will start at boot Disabled = Services can start only when Windows or another service needs it
  10. Hi All, We're having intermittent issues with the hosting platform used for the Speccy snapshots. The fix we are having to implement involves migrating the hosting to an entirely new platform. The new platform should be up and running within the next few days, please bear with us whilst we work to resolve this. Thanks
  11. @azarober If you are trying to delete an entire drive, please use the 'Drive Wiper' function found in the Tools section
  12. This release contains several improvements to the new Software Updater feature alongside improvements to IE/Edge cleaning. Software Updater - Software updater has been moved to the second slot in the ‘Tools’ menu - Various crash fixes - Improved software identification - Added new software to the supported list Browser Cleaning - Added additional database tables for IE & Edge cleaning Bug Fixes - Fixed an issue causing blank rows in the ‘Cookies to Keep’ list Localisation - Added support for the Malay language Please comment on this topic if you find any additional bugs, issues or if anything listed above is not fixed for you. Download: https://www.ccleaner.com/go/get_beta ccsetup556_beta.exe - CCleaner Beta - Slim Installer MD5: 8523b307b55b58420976f10a955588b9 SHA256: 015225a04f84ca2ccbd09b7aa14e387ec6eec7d6ea40eb28f7b0e92fb3ece548
  13. Hi @mgg1959, what Nergal says is indeed correct. All license benefits and features start from the date of purchase and not activation. Thanks
  14. The program should just show an error code if it can't reach the updater server. If you are experiencing a crash then this is a bug which will need further investigation. The software updater should also not affect any of the other applications functionality.
  15. @Edward5932 We were having some server issues last night and this morning which slowed down or cancelled update requests. This should now be resolved, can you let me know if you are still experiencing this issue.
  16. Hi All, The message box you are describing has a 'No Thanks' option in the bottom left-hand side, as seen in the screen picture below. This will close the message and cancel the software update. If you are not seeing this option please let me know and provide a screenshot if possible.
  17. Can anyone experiencing this issue shed some light on usage or how this issue occurs: Does it happen every time you run CCleaner? How long does the application have to be open before it starts duplicating processes? What are you running/using in CCleaner? What OS and CC version are you using? Do you have Smart Cleaning active? Thanks
  18. Hi Ron, I have DM'd you to get some more info about your subscription and hopefully get this issue resolved for you.
  19. As nukecad has suggested this is currently an experimental feature and this is useful feedback so thank you for bringing it to our attention. To help us out with this issue can I ask that you run CCleaner in debug mode, recreate this issue and then send me the log file that is generated. Instructions on how to do this can be found here: https://www.ccleaner.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode Thanks
  20. @caravanserai When you select 'Tools' you are automatically taken to the Software Updater, this action initiates the software Scan/Refresh. As I can see from your screen shot you have moved to the Uninstaller tab, this will currently cancel the refresh and bring up error code 19. In the next release this message will be made clearer or be removed all together.
  21. Hi All, For the next release we are working on more user facing error codes. For now I can tell you that the codes mentioned above relate to: 19 = Refresh Cancelled (Occurs if you navigate away from the Software Updater screen whilst it is refreshing the list) 29 = Timeout (Connection times out with the updater service)
  22. The 'Play Fair' message is not a targetted message and part of a wider awarenesss campagin for our business products. This message should only be shown once to each user, however we are aware of a bug where it is shown repeatedly to some users. This should be fixed with our latest version 5.54.
  23. Thanks for bringing this to our attention, we have blacklisted Steam so it wont appear as a porgram to update. We hope to add it back to the list of supported applications when we have resolved the installation issue.
  24. This recurring popup issue should be fixed with the next release (5.54)
  25. Can you confirm if CCupdate.exe has been removed in the uninstallation along with the Update scheduled task?
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