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MirceaForce

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  1. Hello, I have windows 10 1809 64bit and today when i updated ccleaner (always uninstall old version ) i'm admin only account on my pc.....i run installer as admin and installer loads and disappear...i check maintenance and a ccleaner crash has been logged....did try also with older builds form 5.50 with same problem...but the problem does not occur every time i click run installer as admin ..maybe 5 click 1 occurs ..... but the program install perfect and works perfect no issues i did sfc scanow restore image windows health defaults etc no problems other program installer works perfect no issue only ccleaner , here is a log : Faulting Application Path: C:\Users\Alex\Desktop\ccsetup553.exe Problem signature Problem Event Name: APPCRASH Application Name: ccsetup553.exe Application Version: 5.53.0.7034 Application Timestamp: 5682fc79 Fault Module Name: KERNELBASE.dll Fault Module Version: 10.0.17763.292 Fault Module Timestamp: 02385dc9 Exception Code: e06d7363 Exception Offset: 0011b022 OS Version: 10.0.17763.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 2beb Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46 Additional Information 3: b38f Additional Information 4: b38febb1c684361b01a1413f070c154b Extra information about the problem Bucket ID: db5cdf62229b8170de4cea0ef82c5c54 (2183377269381946452) i run kapersky internet security 2019 latest version i did exclude the installer add to exclusion list no fix still i did not try to exit kaspersky to see if this has a fix, i know that in the past ccleaner had some problems with kaspersky if some one has kis 2019 latest version and ccleaner installer maybe you can try to see
  2. even the latest version of ccleaner 5.43 still no go
  3. it seams that the problem has come back after of few weeks of usage.....ccleaner does not work when execute clean function no error registered just closing worked a period after kavremover but the problem did come back however installing ccleaner 5.41 fixed the problem
  4. this works perfect but did veryfy your system restore after using kavremover ? it's not working anymore kavremover breaks the registry only solution found here https://rjcuk.blogspot.ro/2016/09/kaspersky-removal-tool-bug.html or using this regfile repair.rar
  5. even patch H from kaspersky did not fix this issue ....but i did not unistalled kapersky 2018 yet as d4k0 ccleaner crashed but without error message 5.41 still works fine
  6. still not working with win updated and ccleaner 5.42
  7. latest patch is g and i have the last update....but now using vs 5.41 until this will solve out
  8. no fix i did try this already before you posted only exit the app will fix... so what is the cause ? ?
  9. sorry i did not understand you white list you mean to exclude in kaspersky interface if this your point i did this ... can you be more specific to this problem ?
  10. do you have kaspersky on all systems ? or only on one with the problem ?
  11. if what you say is true...i did not see anything even maintenance of windows 10 ..yes when i click clean is just like exit the program..yes is disappear from task manager...where did you see the crash ? p.s i did install ccleaner 5.41 works perfect .. but is strange that without kaspersky internet security 2018 in the process it works .... this new version worked with kis 2018 but after the av update today ccleaner did no longer worked but only when you click continue cleaner close no crash dump or something like that...i did submit to kaspersky support what could it be ? https://forum.kaspersky.com/index.php?/topic/393838-kis-2018-update-today-25042018-close-ccleaner-when-execute-comand-clean/
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