MmeMoxie

What has been so funny, I haven't had any problems with the Pro version until in just the past few months! It has been working wonderfully and still does, but I have always liked to update any of my important programs, when an update comes around. Now, CCleaner isn't an Anti-Virus program, but bugs still occur and need to be corrected or there would be no need for updates, right? I will agree with you both on anti-virus programs. I used both AVG and Avast, before they merged, the free versions, then when I purchased the paid versions. . .All of a sudden, I was getting notices about this program and that one. I will admit, it just about drove me crazy. I purchased what I wanted and didn't want anymore, period. Right now, I am using Bitdefender's paid version and am very pleased. It doesn't take a lot of resources and simply works quietly in the background until it needs to tell you something, that is what I want in an anti-virus/malware program. What I do love about CCleaner is that it does clean out my registry, temp files and my browser junk. It works and has since their beginning! Andavari - A thought has been going through my head - Could our issues with updating the Pro version be due to a Windows 10 update??? It wouldn't be the first time Microsoft has caused problems with programs/apps. I have noticed that Win 10 like to be "in charge" of security on your PC or Laptop, right? I also, think it just might like to be in charge of everything on your PC or Laptop, including "cleaning it." What is so bad about this, CCleaner has never interfered with Windows 2000 or XP or Vista or 7 or 8 or 8.1 or even with Win 10, so why? Memory time - I still think Windows 2000 was the best and most solid of all the Windows versions. I happen to like using the Pro versions of Windows. XP was the first time I used NTFS and do I love it. I am using Win 10 Pro even now. I am going to try uninstalling and reinstalling my CCleaner Pro, without any anti-virus/malware program running. It may not work but it is worth the try. ???

@vsndesigns - I am glad that the "glitch" has been resolved. It is possible that complains have been made and the "bug" was corrected. ?

@mta - I do appreciate a wicked sense of humor, thanks for the good chuckle.

@Andavari - Thank you for a sensible response, I truly appreciate it. I appreciate talking with an Admin., who is a Piriform employee. I think, I have a sneaky suspicion but I want to hear it from the "horse's mouth", as they say. Again, thank you.

I have owned CCleaner since 7-11-2013 and it has only been very recently that I have been refused an update, unless I "purchase" a renewal, new puchase or whatever that I have never had. Why won't anyone explain this to me. I purchased this Pro version 4 1/2 years ago and have never been refused until the last couple of months. Please, explain then why I got over 4 years worth of updates without ever purchasing a "yearly subscription?" No, Nergal is not a "newbie mod" but he hasn't been a mod as long as you have been. I may be "new" to these Forums, but I am far from a newbie, either. I have used CCleaner since forever, long before I purchased the Pro version, as well as Deflagger Pro, a very good deal at the time. I simply want to know when the policy changed, that is really not asking too much.

Yes, it is very strange that you are getting the same message, as me. Yet, your subscription is less than 2 months old. What is going on with Piriform??? I realize that I was answered by a Moderator, but, in all honesty he/she didn't answer my question, just gave a pat answer. He/she must not have been a Moderator for long or he/she would know that there was NO 1 year subscription when I purchased my CCleaner Pro. Sorry, but that is the truth. In fact, when you look up the FAQ about subscription, there is NO connected date with it, only that it was "updated - today", which could be any day or year.

I have been updating since 7-11-2013 which is way beyond a year and have not purchased another license or renewed. I have also updated just this year, until now. Did Piriform have a "grandfather" clause, for those of us who purchased our CCleaner Pro when there was not a one year updating? Many companies will do this, "grandfather" in those who purchased their product when the terms were different. Just for general information Malwarebytes does this, when I purchased their Pro version it was for a lifetime and it is still honored to this day, though now, after 1 year you do need to renew.