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Stephen Piriform

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  1. Can not install the newest version

    Thanks for the update @Joseph29 Please can you confirm the following: Which anti-malware or antivirus software you have installed on your machine Which version of Windows you are running Where you downloaded CCleaner from (e.g. from Piriform.com, through the in-app update notification, or perhaps via FileHippo or Download.com, or another third-party website) Any information will help us address this issue for other users. Thanks.
  2. Can not install the newest version

    Hi Joseph29, This is an issue that we are actively investigating. Would you be able to provide a DxDiag file to help us in our investigation? This file helps us understand which version of Windows you have and which Windows updates you have installed, among other things. To generate a DxDiag file: Press the Windows key, type 'dxdiag' and then press the Enter key to run the DirectX Diagnostic tool If the tool asks you about checking for driver signing, select Yes Leave the tool for a few minutes When it finishes its checks, select Save All Information... Save the file to the desktop, and then attach it here (if you prefer, you can send the file to me via a direct message)
  3. CCleaner v5.32.6129 (x64) & Firefox 55 (x64)

    I love it when a plan comes together! Thanks for the feedback.
  4. CCleaner v5.37

    File Verification Please find below the MD5 and SHA-256 file hashes for verification purposes. CCleaner Installers ccsetup537.exe - CCleaner Free installer MD5: 7c34dce23c01981e62c5c4ca96afd8ef SHA256: 54e4512e0bf7c8359b883d814b1a8ba587f67e62f7b07be496fccda79fd75f2d ccsetup537_pro.exe - CCleaner Pro installer MD5: 0a01346f0be91c453e540c5156b1f624 SHA256: dc5b3dea9412a229111853df424c0f4d3a6fd80d876ce9978258d8220abe4d86 ccsetup537pro.exe - CCleaner Pro Trial installer MD5: 39d4cfb72b20c2a20bf6a007e7ab8a35 SHA256: ebb8cdf8f1196fd19ce76aaaffe990fe37ae49128460a2580791707ed8527d00 ccsetup537_te.exe - CCleaner Technician Edition installer MD5: 247a317483c0e3c61f89f5deb9b006b7 SHA256: 66145eca32765ac353ef442adf0f0a8cf4ee40e9f017c87749a4a809fc2dec70 ccsetup537.zip - CCleaner Portable (zipped) MD5: 00af615d3f05ccd829ee8a58cbcd3b59 SHA256: d163a633699ec6ad27337a325ce50b1663d71a80f944e1a9c45f38df797978bc ccsetup537_be.exe - CCleaner Business Edition installer MD5: e1bd948468b090f54b3f8e147603cd18 SHA256: 383eb8bab254e86a08f7a0f3dd46a3be9574fe1b719dde9331f93239212e20bb ccsetup537_be_trial.exe - CCleaner Business Edition Trial installer MD5: 3041cc13eea966311342ca821d389a6b SHA256: 9c950af63c75260c073a876d77b2caab26238295a450f395636901175ce188d3 ccsetup537_x64_be.msi - CCleaner Business Edition 64-bit MSI installer MD5: f9fe607c930acb4bd89950812b6e7968 SHA256: bf8f2e8672c8b17c0da7e91cd08531f9372cfc86eeb90e7fdcd62bb4b8649ce1 ccsetup537_x86_be.msi - CCleaner Business Edition 32-bit MSI installer MD5: de994dd370b3a679afe2e24caefb3d56 SHA256: ffb0e5045bd4cdbe833fe2c95029fe0c4ac30d702d4ed8e1c8b14bd974597cf6 CCleaner Application Executables CCleaner.exe - CCleaner 32-bit binaries MD5: 2954a8e9e00e3ab786c9ba6c8c1c819d SHA256: dca7af86479440db65566d01f75f93823d5910cdf626c90ca3d8f6e9a7409947 CCleaner64.exe - CCleaner 64-bit binaries MD5: 624b74cd2ecdc36e71636cdbc937c475 SHA256: 4c2439b88835e93074cbe5d56bf33e9c10096175c7ea1199550fc688c87f0b11 CCUpdate.exe - CCleaner Emergency Updater MD5: c3f336112905efbd6b2ad24673452f1a SHA256: fa1e9d659502d8668b54b06678f46ca40708defa6ad7ab9094db13771a5d61ba
  5. CCleaner not cleaning Chrome cookies again

    Hey guys, We are working on this issue for the December release.
  6. CCleaner cleanup and Firefox.

    We will release an attempted fix for this in the November release (due out tomorrow).
  7. CCleaner v5.32.6129 (x64) & Firefox 55 (x64)

    This fix will be in the November release (due out tomorrow).
  8. I would be interested in seeing where you got this information. Neither Piriform nor Avast has communicated that 5.33 detections (or 5.34 revoked certificate detections) were a false positive.
  9. NOT delete recent documents

    Coincidentally, this was fixed in version 5.36 (released on October 17th). To make this change take effect, go to the Cleaner section, right-click the 'Windows' tab and select 'Restore default state'.
  10. This change is not the only measure we have taken to improve security. All hardware has been replaced (development and non-development staff). The network hardware has been replaced and the infrastructure rebuilt from scratch. All passwords have been changed and additional compulsory authentication methodologies enforced. The build system has been rebuilt from scratch on more secure infrastructure. The Emergency Updater is built and maintained within different infrastructure. All build infrastructures are being reinforced with security measures to protect against and detect supply-chain attack. A worst-case scenario, however unlikely, is that these steps could prove insufficient. The updater runs as a scheduled task. You can disable this task if you do not wish to be automatically protected in a worst-case scenario.
  11. Return of the Update Nag

    Only in an absolute emergency. This is controlled via a Scheduled Task in Windows. The scheduled task can be disabled if you so wish, but this feature is there for your security. It's entirely up to you.
  12. CCleaner v5.32.6129 (x64) & Firefox 55 (x64)

    Hey guys, The favicons bug fix is a bit more complicated than it first seemed so it is not fixed in this release. We believe it affects favicons that are hosted on remote CDNs (not as part of the main web domain). We will aim to resolve it in the next release if other things do not take priority.
  13. Do you perhaps have a Chromium-based browser? https://en.wikipedia.org/wiki/Chromium_(web_browser)#Other_browsers_based_on_Chromium
  14. Version 5.36 is now out. As requested, a list of file hashes for this new version can be found here: https://forum.piriform.com/index.php?showtopic=49067 FWIW, I've been impressed by HashMyFiles. A fairly simple tool with drag-and-drop functionality that does perfectly well for checking hashes.
  15. CCleaner v5.36

    File Verification Please find below the MD5 and SHA-256 file hashes for verification purposes. CCleaner Installers ccsetup536.exe - CCleaner Free installer MD5: 4bee8e02687aef9c23179b7cf4954220 / 7bf9a2aaa69b9b41e97fc198de699919 SHA256: 03d8b1eafddb81140afe512122c20d048863ba861f976f97d28697f9e44a9e5b / c21d77dcf351785874b555207c760a7fd9f214183c1c2ad6b015d8774559c37c ccsetup536_pro.exe - CCleaner Pro installer MD5: 31474d63d7b4c38706c99570b75cccf9 SHA256: 1245b8e5dd6a5df44671e968d13bda1e0cbd258325761dbabfd76ee43777f27e ccsetup536pro.exe - CCleaner Pro Trial installer MD5: e3f35d34de03124c02dbcef0412f0b9a SHA256: 9456bb6b2e1796c6ed5f36576d18d943c3afd1864cf62436ebc7dacac1fdb22f ccsetup536_te.exe - CCleaner Technician Edition installer MD5: b4176e1f9272919a0f3228f39d3bfffb SHA256: 03cf221dc9b397ad23e8324a383f0e01056a6a52475103b4418bafba6b1f52ce ccsetup536.zip - CCleaner Portable (zipped) MD5: 579defc8dac3657d3ada20acaeff84fa SHA256: 5b295278946e43985cb53c835f499b89f7413e30c7c8bd6bbabdfe51888522ab ccsetup536_slim.exe - CCleaner Free (slim) MD5: d202df9e550213020ef16974ebf434ec SHA256: f1e8d52e22a9ada15754535683980d6d7bd81c1533372b505d7d76d5cd0ef2a2 ccsetup536_be.exe - CCleaner Business Edition installer MD5: 1e703d41d5efa550a2eb2ea078b3f6ec SHA256: 7fdb17c0e7bcb9a5586ebaa5272759f8919bb1852b266eced980de6d59f1e4e2 ccsetup536_be_trial.exe - CCleaner Business Edition Trial installer MD5: 27946048a1a95d8adf48212c8bb92442 SHA256: b76bbeebeb758766deba9ed6cee6ff95b0e90a4d6186dfd26d8cde452270daae ccsetup536_x64_be.msi - CCleaner Business Edition 64-bit MSI installer MD5: 968f7d74c8432208d4aa075e6a54fb7c SHA256: 6bd8cf256bdb06e566a936b1f0c7e848018f20309dc0c4e87f2aaeeed931c569 ccsetup536_x86_be.msi - CCleaner Business Edition 32-bit MSI installer MD5: 21f321d26e8021c4280c36217a9de310 SHA256: d0faee386265dda852a96972ff4f616584a343125c59e4f2c88e0d0747733c4a CCleaner Application Executables CCleaner.exe - CCleaner 32-bit binaries MD5: cb1b3f1a1c268609344add54a0586633 / 116841aff1449967bb81329cd6014b43 SHA256: eae67b1cb15ba359b9b686c3b728f5bd47d73c4716234e8e2471fee8cf563905 / e4f1b5b9c0b94fdea3d3913d5e6c2ff4a2a3ec9b6005e6000df2a337fd1cc4dc CCleaner64.exe - CCleaner 64-bit binaries MD5: ed5dee709f009cb1f9b35accaae2af0d / fb545bdcfc14b3c956a26fa7ce65c1f7 SHA256: c3c38be49dc8939cedff89b852632094f13ad2e569c65363bec9039c2d2382fb / aacf0d3ac1b91fc0a65c2ddb5b8cca86cb4cbac5a1257b3e6e977e28f2f7df40 CCUpdate.exe - CCleaner Emergency Updater MD5: 3c3236e8f0c22e177752894a43b00332 SHA256: 58485fb52034e30afed91f7ec0b344bf09a19cc8073a1efaa2c96b2c3e00558a /