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Stephen CCleaner

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  1. Office 16/Office 365 corrupted after using CCleaner

    Thank you very much for passing this back to us. This information is very helpful and gives us what we need to match your Windows setup and attempt to reproduce this directly. Below I have simplified the steps I previously requested into something more straightforward. This will tell us if the shortcut is actually missing, or if it is broken somehow. Try to run Outlook via the taskbar shortcut Do you get the corruption error here? Next, copy the following text to the clipboard (by highlighting it, holding the 'Ctrl' key and pressing the 'C' key): %appdata%\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar Next. hold the Windows key and press the 'R' key Paste what you copied previously, by holding the 'Ctrl' key and pressing the 'V' key Press the Enter key (a.k.a. Return key) A window should open with some files listed. My main question here is: Do you see a file called Outlook.lnk ? If the file is there, what happens if you double-click this Outlook shortcut to run it?
  2. Office 16/Office 365 corrupted after using CCleaner

    Hi scoobydog, First, please can you confirm the following, which will help us to attempt to reproduce the issue: the version of CCleaner you are using (we need to reconfirm this to test on an identical version) the edition of CCleaner you are using (e.g. CCleaner Free, CCleaner Pro) the OS version of Windows you are using: already confirmed as Windows 10 the edition of Windows you are using (e.g. Professional, Home) the Windows build you are using (search for "Windows Update Settings" and scroll down to 'OS build info', e.g. "17134.885") your Windows architecture: already confirmed as 64-bit the version of Internet Explorer you are using how you are trying to launch Outlook Next, please can you run through the following steps, which may help to confirm if CCleaner cleaning is responsible for the issue or not: Try to run Outlook Do you get the corruption error? In File Explorer, navigate to %appdata%\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar Do you see a file called Outlook.lnk ? Next, run CCleaner with the settings you have been using (e.g. shortcuts unticked) Try to run Outlook Do you get the corruption error? File Explorer, navigate to %appdata%\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar Do you see a file called Outlook.lnk ? Lastly, if you do find Outlook.lnk, please can you do the following: Right-click and select Properties In the Shortcut tab, Copy + Paste the path from Target (feel free to obfuscate any Windows username that may appear here) In the Security tab, confirm the status of the following: (a screenshot with the 'Snip' tool may be easier) Modify Read & execute Read Write It's a lot of steps, but it will give us a good understanding of what may be causing this shortcut corruption. We want to establish if it's CCleaner or not. If it is, we obviously want to fix it as soon as possible.
  3. SSL

    (I've moved this to the CCleaner Cloud forum while a member of the C3 team investigates)
  4. Have you tried using Options > Exclude ?
  5. v 5.57

    Thank you for the translation amendments. You can set the language of the installer in the drop-down menu. Software Updater performs no activity unless you click on the 'Software Updater' button.
  6. ccleaner.ini settings not being honored

    Hi this should be working correctly if you've added the settings and values you mentioned above to the ini file, and the ini file is in the same directory as the executable you use to run CCleaner. If you have a custom path, you need to put it in the same custom directory. If you have multiple instances, you need to have one ini file present for each instance you wish to automate. Note that you may have read/write restrictions on the default install directory, which is /.../Program Files
  7. CCleaner 5.54 not detecting or deleting cookies

    Hey guys we're fixing this issue at present and aim to release a fix in a Beta version next week.
  8. Software Updater in free version?

    Hey guys, Thanks for the feedback. We recognise that for some there are privacy, bandwidth consumption and usability concerns here. Next week we'll be putting out a Beta version with the Software Updater moved to the second slot so accessing the Tools menu doesn't always perform a check. This change will make it into a full release in April.
  9. Last CCleaner v5.54.7088 window not resizing.

    This hasn't eluded us.
  10. Bug? Misuse? Missing feature?

    I would strongly advise against tampering with the Windows.old folder. Windows is now designed to programatically test apps and drivers after an update and automatically fall back to legacy drivers where needed. Once this process has concluded, Windows will also clean up after itself. This is certainly true for Windows 10, but I'm not sure how far back that functionality may have been retrofitted. A word of caution: if you remove Windows update files without fully understanding what they are needed for, you may create serious problems for you and your PC. There are usually better options if saving space is your goal.
  11. Browser pop-up ad for CCleaner upon startup

    CCleaner doesn't force a homepage change. That page will display if you finish a manual install and choose to see the release notes for the installed version. That should happen once per install and no more. Try changing the homepage in your browser (it looks like Chrome): https://support.google.com/chrome/answer/95314?hl=en-GB
  12. Last CCleaner v5.54.7088 window not resizing.

    Hi Keith, we appreciate the feedback but please remember to keep your comments in line with the forum guidelines and free from personal attack. If your laptop supports a resolution of 1024 x 768 or higher then CCleaner can be displayed fully. When we increased the windows sieze, we decided not to clear the existing settings for the position of the CCleaner. However from your comments and others', it's clear that in the minority of cases this may place parts of the window out of view for some users. To solve this, either uninstall and reinstall CCleaner (this wipes all your settings, including your Cookies), or if you feel confident using the Registry Editor, delete the WINDOW_ keys only from 'Computer\HKEY_CURRENT_USER\Software\Piriform\CCleaner'. The latter will keep all other settings intact. Unfortunately CCleaner was built a long time ago and at that time 'responsive design' (having the layout rearrange gracefully to accommodate different window sizes and dimensions) was not a consideration. It is something we are working towards but it requires some bigger changes under the hood. I hope this solution works for you and others, but please let us know if it doesn't. Thanks.
  13. More info on Software Updater required

    We filter out some software from that list.
  14. Some software will prepare an update in the background but only apply it after you restart the software or your machine. This may explain the discrepancy.
  15. Software Updater in free version?

    You can see it in Free, but you can only use it by starting a trial (just click on Update). That is Windows Media Player. The name is displaying incorrectly and is in the process of being changed.