I hope you don't mind me adding this information to my problem, since I've been trying to get a repair or refund since I first got the machine in 2015. The computer is in extended warranty period now. I attached the pdf's because mostly the information can only be gleaned. The actual technical issue is on Intel's website and it looks like pie-in-the-sky to me.
Event ID 263 and 264 help or computer needs replacing!
1) URL: http://www.usblyzer.com/usb-human-interface-device-hid-class-decoder.htm
title: Human Interface Device (HID) Class Decoder (USBlyzer-blocked in my pdf copy)
??comment: helpful if your technical, but for the LCD Panel, I think that display pressure is probably too technical for this analysis. I've located the technical reference material on Intel before and the discriptors read like maps and math and symbols reporting. Data tables only unscores the information.
2) URL: https://docs.microsoft.com/en-us/windows-hardware/design/component-guidelines/supporting-usages-in-digitizer-report-descriptors
title: Supporting Usages in Digitizer Report Descriptors_Microsoft Docs.pdf
??comment: This report shows the "Pressure" labeled and installed device is "pen, touch".
Repair Issue: Windows Update installation, when I first got the computer, had this error on screen: "Gesture Dection is preventing you from updating - GWSI236". I contacted Acer support on 10/15/15, but they refused to check the computer. At the time, I had to explain and did a poor job of it. I told them (I was a little mad by then; that they didn't have Gesture Detection on this computer as I thought that it meant there was a mousepad, like on a laptop.) I have never tried a pen device on it either. They did not explain any indication of machine hardware to be faulted by the error. On 11/2/2015, I was able to at least request a free USB recovery drive since support suggested that I purchase one; but when I have used it (with support to assist me) ever more issues occur; and it freezes alot.
**BEST** but only to dissect the issue
3) URL: https://community.spiceworks.com/topic/468866-windows-8-1-touch-screen-problems
title: Windows 8.1 touch screen problems
a) This was the best question about:
Touch Keyboard and Handwriting Panel Service
Acer LCD Monitor
for this issue, although the version of windows is different:
I use the pre-installed "home" version. And the labeled product is creating an obviously different issue; however, I've been getting the router singing noise when I turn off my computer lately. I reported it to Acer for repair in 2016 when it had the same issue (along with others). Repair labeled it a fan noise.
I currently am seeing the win32k errors in my events also.
Event ID: 264
general details: "A multi-touch device reported inconsistent contact information
Event ID: 263
general details: "A pointer device has no information about the monitor it is attached to"
c) Replies from Acer are the worst considering the user's specific troubleshooting steps mentioned:
"I’ve attempted the following:
1. New Video Card
2. Updated/Removed Monitor & Video Drivers
3. Updated/Removed Keyboard/Mouse Drivers
4. Ran windows hardware troubleshooter
5. Uninstalled all USB controllers and reinstalled them
6. Changed all cables connecting the monitor to the Win 8.1 PC.
7. New Keyboard and mouse
At this Point I think the monitor might be defective."
d) Some working steps:
I reported the HidUSB service was in the properties of a keyboard that Logitech software loaded when I attempted to install the Logitech mouse (to fix the Unknown Device), only I couldn't find the service. (Dummy's always get hung up.---me, of course.) I removed the extra keyboard entry found in "Speccy" report, reported it to Speccy and emailed Logitech. Piriform replied by asking me to submit a Speccy report with a screenshot of HWiNFO to them.
4) URL: https://answers.microsoft/en-us/windows/forum/windows_8-tms/windows-logs-show-event-id-264-warning/6dc4ab5e-84e1-407b-ad27-5a690bbe2...(answers.microsoft.com-blocked)
title: Windows Logs show Event ID 264 Warning - Microsoft Community
??comment: Not helpful, but the search for "Digitizer Report DescriptorChecker" does get results in the browser; I mean, information that I can absorb. Microsoft support has definitely run MSFT on my computer, but I've also had to disconnect the support because there seemed to be more going on that just the issue I asked to get help for. I didn't know what the tool was before I read this; and on one occasion, the tech started it without asking or telling me what they were running the program for.
Moral of the story: If you don't ask, you'll be none the wiser. Anyway, I hope I get my money back; I'm sick of this computer's problems.
Supporting Usages in Digitizer Report Descriptors _ Microsoft Docs.pdf
Human Interface Device Class Decoder - HID Descriptor, HID Report, HID Request Visualizer.pdf
[SOLVED] Windows 8-event id 263.pdf
Windows Logs show Event ID 264 Warning - Microsoft Community.pdf