nukecad

I'm wondering if this is because it's Windows 8.1? (I've seen one other report, on another forum, of a problem installing the latest CCleaner on Win 8). Please try using the 'Slim' installer, it works slightly differently but installs the same CCleaner. It's the 3rd one down here: https://www.ccleaner.com/ccleaner/builds Please let us know if that 'Slim' installer will install CCleaner on Win 8.1 for you.

Hope you get your transplant soo and all goes well. I'll try to make this as short/easy as I can. Firstly - The Adobe PDF files themselves haven't been deleted. Only logfiles, most recently used lists, etc. have been cleared from Adobe DC. The actual files are still there wherever they were before. You can still browse to the PDF files and open them again. You don't need to recover the PDF files, they haven't been deleted, you just need to browse to them to open them. The defender logfiles will be gone - but you don't need them anyway unless you want to see what each Defender scan did. (Usually they just say that it scanned and found nothing). You will find that if you clear the Defender scan logs it will then 'think' that you have never run a scan, and so will run a new scan itself or may ask you to do one. Secondly - Your thinking of how Custom Clean works is not not correct, it doesn't work like that. You don't run/clean one tab at a time, when you run Custom Clean it will clear everything that is ticked in both tabs at the same time. Third - Those ticks/unticks only apply to Custom Clean. If you run Health Check it always does it's own thing, it takes no notice at all of your ticks/unticks. Adobe and Defender Files are on the 'Applications' tab and need to be unticked there if you don't want them to be cleaned by Custom Clean. To sum up - Custom Clean cleans both tabs at once, and only cleans what you have ticked. It doesn't remove any actual files (PDfs. Docs, photo/video files, etc). It will clear links to those files from recently used lists etc., if you tick the box to do that. Untick anything that you don't want to be cleaned, or things that you never use. Note that even if you never use IE some parts of Windows still do, so you should have at least 'Temporary Internet Files' ticked for IE. Health Check always does it's own thing, you cannot customise it. Health Check ignores anything that you have ticked/unticked in Custom Clean - those only apply to Custom Clean.

Only support could alter a licence in that way. Email them at: support@ccleaner.com and explain your problem and what name you wish to use. Seul le support peut modifier une licence de cette manière. Envoyez-leur un e-mail à : support@ccleaner.com et expliquez votre problème et le nom que vous souhaitez utiliser.

I can see that there is a discrepancy in the names in your two screenshots. 'Sarl Guiberteau freres' in the first - 'Alain Guiberteau' in the second. Make sure that you are using the one registered with Piriform, 'Alain Guiberteau', when registering CCleaner. Je vois qu'il y a une différence dans les noms de vos deux captures d'écran. 'Sarl Guiberteau freres' dans le premier - 'Alain Guiberteau' dans le second. Assurez-vous que vous utilisez celui enregistré auprès de Piriform, "Alain Guiberteau", lors de l'enregistrement de CCleaner.

See this, particularly the section "If you get an error saying that your license key is not valid:" https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional#where-do-i-enter-my-license-key-ccleaner-professional-for-mac--0-8 If you are still having problems registering the licence then use the 'Contact Us' at the bottom of that page to get one to one help from the Support team.

I can't find any option in the standard CCleaner (old versions or new) that clears that particular field in Notepad's Find. Maybe there's something in winapp2 that can clear it? (I assume that you already have winapp2 from the document in your screenshot).

I think that problem is that the 'Fixed' thread now contains reports of more than one issue, and although what was the main focus of the thread has been 'fixed' other issues with Chrome still remain. It happens when you get a lot of "me too's" on a thread like that one, sometimes they are not about the same issue just something similar. As you note in your latest post there Chrome does seem to have changed (messed up?) a number of things, and it will probably be changing them again. It's always a case of CCleaner (and others) having to play catch-up when a browser changes multiple things like that. (And from what you say there it sounds as if Chrome themselves haven't got it all soted out yet, so it may be changing again).

Can it actually recover the files, or is it just listing what used to be there? The disc's file table can still contain a list of what was there, but they should have been overwritten so can't actually be recovered. Yes, wiping a 1 TB drive can take quite a while. Anything that has to read or write the whole of a TB sized disc (or bigger) is going to take time. (eg. Defragmenting the whole disc). It's just a drawback of having large disc capacities, there's a lot more disc to be worked on.

Remember that those ticks/unticks only apply to Custom Clean. (Health Check ignores them and does its own thing. If it is staying logged into websites in the browser that you want, then the section to untick is 'Session' for the browser. Cleaning the browser 'Session' logs you out of websites that you were logged into in that browser, and closes any tabs that you had open, so that the browser resarts in it's default state with only one tab open. Some sites do still use cookies to store logins, so if you find that unticking Session isn't stopping those from being logged out then you have to start moving their cookies into 'Cookies to Keep'. (Note: Don't tick 'Saved Passwords' whatever you do - Unless you actually want to clear out all the passwords that have been saved by/to your browser).

Recuva is finding the original filesize of the deleted files, so that it can estimate how much space is needed to try and recover them to. If the disc-space originally taken by a now deleted file has then been overwritten (or partially overwritten) with another file, and then that newer one deleted too, Recuva finds the original filesizes for both deleted files and calculates how much space it needs to recover both. Which means that in certain instances it can be counting the same space twice. And so that can add up to more than the actual disc size. Obviously you won't be able to recover the older file, it's been overwritten. But Recuva doesn't know that until it actually tries the recovery, it's just reading how big the original files were. If you find yourself with that situation you could cut down what Recuva is searching for so that it finds less, which will fit on your 'recover-to' disc. Then do it again searching for different things, and do the recovery in stages like that.

Windows Remote Access app from the Microsoft Store? Note that it normally only runs on 'Pro' Windows and so you will need to do some 'tweaking' (probably on both machines) to get it to run on Windows Home editions, but it's not difficult. EDIT- Link/suggestion to alternative method removed. It was to a Remote Access enabling software tweak, the use of which is against the Windows Home End User Licence Agreement. Whilst Microsoft used to allow such use it no longer does and Defender (and other AV's) will normally normally flag/remove that software as a PUP/PUA. Being a PUP/PUA warning you can still allow it's use, but I'd heed the warning and find another solution.

You may be interested in this article from Malwarebytes that shows just how far these scammers will go to impersonate big name companies: https://blog.malwarebytes.com/threat-analysis/2015/10/beware-of-tech-support-impersonators/

As that was a 7 year old thread anything there would no longer be relevant today, so I've split your post out into the 'CCleaner Help Requests' forum. As you say Filezilla is not listed seperately as such, but I suspect that it shares storage locations with Firefox. If you have Firefox on your computer then in CCleaner try unticking 'Session' for Firefox in Custom Clean, and then only use Custom Clean. (Health Check does it's own thing and ignores any customisation). 'Session' is the setting that if ticked clears up Firefox open tabs, and logs you out of any websites that you are logged into with Firefox. As I say I'm guessing a bit, but if Filezilla is sharing the Firefox session file locations then it would get cleared too. If that doesn't work then come back and we'll see if we can help track down what is clearing the credentials.

Duplicate post, please see reply in CCleaner for Mac forum.

I belive this is a change to MacOS that requires CCleaner to ask again for admin permissions each time it wants to clean certain things. If you want to clean 'deep' like CCleaner can then MacOS asks for permission again. (Some other cleaners don't have to do that because they are not cleaning as deeply). It's MacOS being a nanny and 'protecting' things it doesn't want you to remove. (When it first showed up in 2018 some users were being asked to enter their passwords twice, depending what options they had set to clean different things). PS. Please don't post the same thing in multiple places. It isn't needed and can get confusing for other members when replies to the same thing appear in different places.

Duplicate post, please see reply in CCleaner for Mac forum.

Make a note of your licence details, you can find them in Options>About>License Information. Install CCleaner Free version on the new machine. You can download the installer from here: https://www.piriform.com/ccleaner/builds Once installed open CCleaner Free and go to Options>About>Upgrade to Pro. Input your licence details as prompted and click on 'Register'. Once you have registered CCleaner on the new machine, uninstall it from the old one. Unless you have a licence for more than one machine. (You should realy do that before re-registering it on the new one, but you get some leeway to make the change as long as you don't do it too often in a short time). If you want to you can then install an unregistered CCleaner Free on the old one. The general information and help with registering CCleaner can be found here: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional

As this thread is now 4 pages long "The same problem" could be refereing to a few things. If you are meaning that CCleaner opens and the closes immediately then please answer the following: What version of CCleaner have you installed? The latest is v5.89.9401. What Antivirus are you using? and if not Windows Defender then what version is it? (The version number please, not just 'the latest' or 'it's up to date'). What Windows version/build do you have?

LOL, I don't write the code, I don't even work for the company. None of the forum moderators do. We are users, like yourself, who over time have proved themselves knowledgeable and helpful. Unfortunately we are short of experienced Mac users on the forum, so we do our best. It shouldn't have cleaned/deleted your browser, or anything else, unless you set it to clean/delete them. But just in case this is a bug (although nobody else is reporting the same) I'll flag your report for staff attention. It will probably help if you tell us what OS version you have, and what browser and apps went missing for you. Back to the logfiles thing: Looking at the new documentation for v2.# there are a few things that CClenaer for Mac v1.# did that v2.# no longer does You might want to take a look yourself at the various sections in that documentation: https://support.piriform.com/hc/en-us/categories/4418978752525-CCleaner-for-Mac-v-2 But for now here's what has been removed between v1.# and v2.#: https://support.piriform.com/hc/en-us/articles/4422885195149-Why-is-the-new-CCleaner-for-Mac-missing-some-features-such-as-Wipe-Free-Space- On of the things that I note has been removed is "ability to clean Recent Documents, Recent Applications, and Recent Places." It may be that it's baked into newer MacOS that you can't delete (system) files (logfiles etc.) less than 24hrs old? So there would be no setting for it.

So CCleaner for Mac is deleting the logs - but only once each day? I'm not sure about Mac but in the Windows version there are a few "Only delete files over 24 hours old" settings for various cleaning tasks. I'd check the settings in the new Mac version for similar.

Yes - download and install it again. There was a problem for a number of users (those with a particular Antivirus) for a day but it was quickly fixed with a patched version of v5.89. The fixed version is CCleaner v5.89.9401. You can download the installer here : https://www.ccleaner.com/ccleaner/builds Once downloaded double click the file to install the fixed CCleaner. It should pick up your existing licence and settings from the version already installed.

It's normal for 'trackers' and other files to come back after cleaning. And you have to understand just what 'Trackers' are. (Probably not what you are thinking they are). From what you describe I would say that you have you browser set to syncronise. (and also to pre-load?) That would bring everything you have deleted straight back from the 'Cloud' - that's what syncronising is meant to do. See the link in my signature below this post for why files come back and what you can do about stopping some of it.

You need to contact support for problems with licences. -Especially if this is a CCleaner Business version. You should email support at- support@ccleaner.com If you can please use the same email that you used to purchase CCleaner. Explain your problem just as you have here and they will be able to sort things out for you.

Actually the Windows version doesn't do that, - following a clean Windows always puts 'empty' Windows logfiles and temporary files there; waiting for you to start filling them again. However it may look like they have all gone if you do 2 or 3 consecutive runs, but that's only because Windows pauses recreating the empty logfiles and temporary because something keeps deleting the new ones. Once you stop repeatedly cleaning/deleting the (already empty) new files with CCleaner, Windows will soon put new empty log-files back again. See the sections starting with "Windows files that re-appear straight after cleaning" for a longer explanation of how that works and why some files will always come back straight after cleaning on Windows: (and then where it says 'Windows' just substiute 'MacOS') https://community.ccleaner.com/topic/52668-tracking-files-not-cleaned-files-coming-back-solvedexplained/?tab=comments#comment-300043

It's not unusual for files to come back straight after cleaning. (See the link in my signature below this post). Registry entries can also get recreated if you delete them. From what you have said CCleaner is removing the registry entry, but then it's being put back again when you run the WD Dashboard or restart your computer. Which tells you that both the WD Dashboard and Windows think it should be there for the WD Dashboard to work, even if CCleaner doesn't, so they just keep putting it back if you remove it. In other words it's most likely a false positive from CCleaner's Registry Cleaner. In fact because the registry changes so often we now recommend that you don't regularly use the Registry Cleaner with Windows 10, only use it if you are trying to fix a specific problem. For the official Piriform advice on using the Registry Cleaner see this: https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326804 Here is Microsoft's stance on using any Registry Cleaner (ie. don't): https://support.microsoft.com/en-gb/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilitiest So if you do still use the Registry Cleaner after reading the above then just ignore that entry, or right click on it in results and 'Add to exclude list' so that CCleaner will ignore it from then on.