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nukecad

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Everything posted by nukecad

  1. Has your CCleaner recently (just) updated? It can sometimes take AV's a while to recognise the new version as being legit. So even though you have CCleaner whitelisted your AV may think that the new version is something else that is pretending to be CCleaner.
  2. Just to make it clear - CCleaner 6.03 isn't creating restore points itself when you run it; but it is turning them on in Windows so that Windows can then make them if/when it wants to. PS. The old advice not to enable System Restore with SSD's is just that; old advice. With modern SSD's using System Restore is not really going to 'degrade' them like it could with early SSD's, yes there will be some extra writes but not enough to make a noticable difference to a modern SSD. (Just how useful restore points actually are, and how often they fail to work anyway, is a different debate).
  3. Searching the Web can be an artform, the Web has got full of junk these days and you have to know how to navigate through the dross. Often enclosing your search term in double quotes like above gets a more focused set of finds. (But sometimes it's too focused and you get nothing). Usually in a browser the double quote marks means - results must include what is in the quotes - you can use more than one set of double quote marks around different words in a search. Hope the Net Framework thing sorts it out for you.
  4. I don't understand why you have asked this here rather than on your AV's own website and forum? Even simpler - I've just goggled "XXXXX will not open" (where XXXXX is the name of your particular AV) and the first result found is the answer to your issue in their own FAQ pages. It's exactly as you describe, the AV is running but you can't open the UI to get to the settings. It's usually a problem with one of your Windows Net Framework versions. Use 'Check for Updates' in Wndows to make sure that you have all the latest Net Framework versions you need. If after updating you find that you still need to repair your NetFramework versions then see this: https://docs.microsoft.com/en-us/dotnet/framework/install/repair PS. I have removed your video for security reasons, which was the only thing actually telling us what the name of your AV is. It isn't needed anyway, just google like above and go to your AV's own website.
  5. What antivirus are you using? I don't want to pre-judge but as this seems to be affecting Word, Excel, and Outlook then it may be a known issue with a certain AV. If it is the same issue then we know a work-around. (Although what you say is a bit different from what has previously been reported about that particular issue).
  6. Yours is the second report about 'Try again' with the licence lookup. I've noted it to the staff so they can check if there is an issue. It may just be server maintenance going on, or it may be a fault? For the meantime the suggestion has to be the same (sorry) try it again later.
  7. No idea why the licence lookup may not be working. (Server maintenance, server fault, other ?) Maybe as it says try again later. If you have a subscription then see: https://support.piriform.com/hc/en-us/articles/360020674812-How-do-I-manage-my-CCleaner-subscription-#how-do-i-manage-my-ccleaner-subscription--0-0 Bit if the server is down, for whatever reason, then that may not be online either.
  8. More details please. Ie. Where did you buy your licence from? First thing first though - Did you check your email spam folder in case the purchase confirmation (with the key) ended up in there for some reason?
  9. It isn't a bug, it's simply the way that Windows works. Those options (Smart Cleaning and Auto Updating) each have to run a background process to work properly. So if either one, or both, are enabled then Windows puts an icon in the system tray to show that CCleaner is running something in the background.
  10. When did you email them? Support are usually very quick to reply, generally the same day if not within hours. Have you checked your email spam folder to see if their reply got put in there?
  11. Which version of Windows are you running? Try Right-Clicking on CCleaner and select 'Run as administrator'. If you can get it open that way then go to Performance Optimiser and 'Wake Up' whatever you had Slept. Being honest though I don't see how simply sleeping some apps would lose your Admin privileges. You may have something different going on, it sounds as if Windows may have put you in a default 'guest' account for some reason, that can happen sometimes.
  12. @Nepumuk Dies scheint jetzt behoben zu sein, ich kann jetzt die Liste "Aktuell" sehen. This seems to be fixed, I can now see the "Up to date" list.
  13. When you say CCleaner is starting with Windows do you mean that CCleaner is opening a window on screen, or that it is putting an icon in the system tray? There are two things that will put an icon in the tray when Windows starts: Options>Updates>"Keep CCleaner updated automatically". Options>Smart Cleaning>"Enable Smart Cleaning". Either one of those if turned on needs to run as a background task, so Windows puts an icon in the tray to show that the background task is running. For the second issue with the Quick Access shortcuts - are you using Health Check or Custom Clean? If It's Custom Clean then what settings do you have for Windows Exploter and System?
  14. Please check Hazelnut's advice. And also the setting for 'Startup Boost' in Edge itself, turn it off. But you still haven't confirmed just what problem you are having. Is it a popup, or a browser opening? Does it happen all the time or only occasionally? You belive it's caused by CCleaner, it may be, but does it only happen after you have run CCleaner? What happens on the machines that still have CCleaner installed if you don't actually run CCleaner?
  15. What does the popup actually say? Or are you saying that it's not a popup and it's the Edge Browser opening itself on startup? See this for various ways to stop it doing that: https://helpdeskgeek.com/how-to/how-to-stop-microsoft-edge-from-opening-automatically/
  16. What does the popup say? Can you post a screenshot of one? I'm trying to work out if they are coming from CCleaner, which they may well be depending on certain settings, or if they are from Edge itself. We should be able to tell you how to stop it, but a screenshot would help identify which setting(s) need changing and in which app.
  17. No; as said the root cause is something that has been changed in a recent update to Avira itself. As you say it used to be OK with cleaners, but Avira recently changed something. Alternative cleaner? At the moment none - Any cleaner that cleans the Windows Temporary folder will give the same problem if you are using Avira. The problem isn't any particular cleaner, it's Avira itself. The built in Windows Security is all that you need these days, most users don't really need a 3rd party AV anymore, especially not a free one. (There are advanced users who want a bit more protection, and so will get a paid for, professional, Anti-Virus/Anti-Malware addition). Don't take my word for it, have a read of this from a well respected PC magazine: https://www.pcworld.com/article/797877/do-i-need-windows-antivirus-software.html Whoever you ask about "the best" free protection will give you a different answer. Personally I use the built in Windows Security, and back it up with Malwarebytes Browser Guard (Free) and a weekly scan with Malwarebytes Free. You can also get Malwarebytes Premium (yearly licence) that can run in real time alongside Windows Security, so you get 2 layers of protection. https://www.malwarebytes.com/browserguard https://www.malwarebytes.com/solutions/free-antivirus
  18. That's what I expected. This particular updating crash doesn't really matter because CC has been updated despite one of the parallel running installers crashing. So there is no need to run the update again, it has already been done. Which might explain why it seems to be low down on the to-be-fixed list and hasn't been done yet? In practical effect it's just a confusing message that occasionally shows and the update gets done anyway. I've just done some more testing and can confirm a couple of things: This write error is more prevalent if you have a SSD as your C: drive. - Everytime that I update this way on a SSD I get the write error. (It happens with SATA SSD's as well as M2's). The update is completed despite the error. The testing: Install 6.02 and use 'Check for Updates' in the UI. When the update starts drag the two installer windows apart so that both can be seen. Get the write error. Click the 'Abort' button on the error, one of the installer windows closes. It's a bit confusing until you work it out - but that one has closed because it has completed the update. (If you haven't seperated the installer windows you would be forgiven for thinking it was all one installer that had stuck). The other (aborted) installer window now appears to be stuck, but the update to 6.03 has completed and CCleaner 6.03 promptly opens. Close or minimise CCleaner and cancel the stuck window. I'll flag this testing up to the staff again, as it's happening every time on SSDs then a fix needs bringing up the priority list. In the meantime anyone having this issue could do what I normally do. Don't use Automatic updating. When an update is announced, or notified in CCleaner, don't use update from within CCleaner itself. Instead go to the builds page: https://www.ccleaner.com/ccleaner/builds Download either the Standard or Slim installer from there and use that to do a new install over the top of the existing CCleaner. Don't uninstall the old one first, if you do uninstall then you will lose your customised settings and will also need to re-enter your licence key.
  19. Not quite. The 2 instances of the installer will often run side by side without trying to write the same file at the same time. And it's only both trying to write the same file at once which triggers the error. In fact the testing back in March 2021 showed that it happens everytime that you update from within CCleaner and most users never see the write clash error. One thing I want to try when I get home is whether this error is more or less prone to happening with an SDD than a HDD? It may be that the faster speeds of an SSD may make a difference. I don't have Win11 yet so can't test with that, but suspect that most new machines with Win11 will have a fast NVME SSD as standard.
  20. Danke für den Bericht. Ich kann bestätigen, dass ich das gleiche hier sehe und es gemeldet habe. Thanks for the report. I can comfirm I see the same here and have flagged it up.
  21. I know what you mean, it's something we usually learn early on, if there isn't an obvious big button to do something then try right clicking various places to see if a context menu will pop up. You'll find it happens in a lot of apps not just CCleaner, rather than having too many buttons cluttering up the UI the developer uses a pop up context menu instead.
  22. Are you using Avira software? In particular their antivirus. Avira Free Security is known to be causing apps to be suddenly corrupted if the user runs CCleaner, Bleachbit, or other cleaning softwares. There is a workaround by going to CCleaner's, or the other cleaning app's, options and "excluding" the "C:\Windows\Temp\sentry_temp" folder from being cleaned. (Nobody knows just why clearing a Windows temporary folder is causing Avira to corrupt various apps, Avira will have to fix that). See this previous thread,
  23. Yes, I've not seen it myself for a while so though that it had been fixed. There again I don't normally use the built in update function, instead I download a new installer from the builds page and use that. Back in March 2021, in that thread that Redwolfe_98 linked, I took a look at just what was going on: https://community.ccleaner.com/topic/62464-double-installation-dialog-with-manual-update/#comment-335649 The file writing clash and so the error only happend ocasionally on Win 10, I'm just wondering if it is more likely with Win 11? I've not managed to test it properly because you can't deliberately reproduce the write error, but I think that even when you get the error you will find that CCleaner has been updated anyway. That's because it's caused by 2 installer instances running at once, and only one of them crashes, so the other should still complete the update. If you see the error again next time you update then instead of trying to update again open CCleaner and check if it has already been updated. It would be interesting to know if that is the case like I suspect.
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