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nukecad

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Everything posted by nukecad

  1. I'm going off the fact that the OP says CCleaner is generally reporting about the same amount (in this case 700 mb) each time - that's usually a sign of a corrupted bin. As said; the way to check that is by using Custom Clean and seeing what it says that 700 mb actually is. Even if it isn't the bin using Custom Clean will tell you just what it is.
  2. As it's just affecting Outlook and not others then it wouldn't appear to be the mouse settings, but you may want to check them anyway. Click on the Start button and type Mouse to bring up the settings controls. Do a Restart (not shutdown) of the laptop to see if that solves the problem. How many emails are in the folder? With Outlook smooth scrolling may stop working if there are a lot of emails (more than 100?) and it will seem to jump instead. Did you run the Driver Updater in CCleaner and maybe updated the mouse driver? Try changing it to the generic mouse driver, see "Scrolling with the wheel" here: https://www.msoutlook.info/question/441 A bit more unusual but another thing to check is your keyboard. Pressing and holding a key can change how a mouse behaves, particularly keys like shift, ctrl, fn, cursor keys, etc. If a key is 'sticking' then that could cause a mouse to behave oddly in certain apps. Clean the keyboard, under the keys. As it's a laptop you probably can't pop the keys off so do as best you can with a cotton bud or similar, give under the keys a blow with compressed air if you can.
  3. If you are constantly seeing the same large amount of trash then you probably have a corrupted recycle bin. It's a fairly common issue, but most people don't notice a corrupted bin unless they use a cleaning app like CCleaner. You can check by using Custom Clean instead of Health Check. Make sure you have 'Empty Recycle Bin' ticked under 'System', then do an 'Analyze', and see what it says for the recycle bin. If it's saying there is a lot in there, click 'Run CCleaner' and then Analyze again - if it still says the same for the bin then that's a corrupted bin. See below for how to fix it. This one is fine, but it shows you where to look: It's simple to fix a corrupted recycle bin, see the 4 steps here:
  4. Well of course it has to be able to access/read the files data to recover them, but I don't think that is what you are asking. I'm guessing what you really mean is are any of them transmitted anywhere online? The answer is no, they stay local. The data that can be recovered is read from the source drive into your computer's memory and then written to the destination drive, there is no need to send it anywhere else. If you are still worried about the posibility then simply go offline before running Recuva. It's a good idea to be offline anyway if you are trying to recover deleted files from your System Drive (usually C:), it prevents any Windows Updates, other updates, etc. from possibly overwriting what you are trying to recover.
  5. The offer is genuine. La oferta es genuina.
  6. I'd try emailing support@ccleaner.com with your request/complaint. You always had to buy the Android version through the PlayStore, but from the current adverts for Pro Plus and Premium the impression is that they have finally managed to have it included with the bundle licence. Just for reference, the current ads suggest that the restriction mentioned here last year has now been overcome?
  7. TBH my first suspicion would be that it's YouTube messing about again. Looking on a couple of the 'down' detector websites there do seem to be quite a few reports of problems with it yesterday. Of course youtube have a constant cold-war trying to stop people getting round their downloading blocks, so they may have used a new cookie or something and it doesn't like it and slows down if that cookie is removed? (Only a guess).
  8. There is a know problem and the online lookup tool can't currently find certain licence keys. They are working to fix it so that it will be able to find all keys again. In the meantime please contact support by sending an email to support@ccleaner.com and ask them to look your licence up for you. PS I have removed that image for your security, it contained your email address and it is never a good idea to put that in plain view where potential spammers could see it.
  9. More on that. Looking in C:\Program Files\CCleaner\Data\log I have a file called 'BugReport.log' from Thursday 22nd. Opening it and having a read I note the following two lines towards the end (my bolding) [2022-09-22 12:57:02.633] [notice ] [bug_report ] [ 3796: 6368] [C7D5BA: 67] {PackageType_2::LogFilesWithReport-90-6.04.10044} * Metadata submitted and we don't want this payload. Marking as reported. [2022-09-22 12:57:02.633] [notice ] [bug_report ] [ 3796: 6368] [CEB539: 174] {PackageType_2::LogFilesWithReport-90-6.04.10044} Payload was NOT submitted Like I said; if I was Piriform I wouldn't want millions of unnecessary files being sent to my servers everyday, cloging up bandwidth and then taking up storage space. So check the metadata to see if there's a new bug report, and if not then you don't want any files sending.
  10. @lmacri I did note above: So yes v6.04 (or the bug reporter exe) is probably creating those folders if they don't already exist, so that the bug reporter can then report what's in them. Whether there should be a bug reporter in the Portable is really the same question as whether there should be one at all. Some are going to hate it being there, others won't be bothered.
  11. I'd noticed that Pro Plus and Premium now state Android as well as Windows/Mac. The licencing for that is something they have been working on for a while. Were there any particular instructions in the confirmation email about downloading/installing the Android version? Or maybe special instructions about registering it? I would imagine that the one as 'standard' on the Play Store (not tied into a CCleaner bundle) is still tied into Google's licencing conditions?
  12. Sorry, had to dash out. What it's sending seems innocuous enough. But I don't see them wanting those files from millions of users everyday, so there is probably something in the exe that checks for a new logfile and only sends a report if there is a new one. Which could cause a circular issue if you regularly block outgoings with a hostsfile or similar. It works like this - The app trying to report an error gets blocked. So it sees that block as another potential bug and tries to report it, which gets blocked, so it sees that ....... And round you go in a reporting-blocking-reporting-blocking cycle.
  13. Didn't you have that issue a few versions back where the Portable was updating itself and installing on the USB, those folders might have come from that install? Maybe delete them (maybe the whole CCleaner directory) and see if they come back when you download a new postable? I've reinstalled 6.04 from scratch here and had a look around. CCleanerBugReport.exe is set to run silently as a scheduled task. It is triggered to run once a day at a set time. If you are logged onto your computer at the set time. From my reading of the command string it reports/sends files from the 'Log' Folder, the 'CCleaner' folder, the 'Setup' folder, a unique identifying number, and the CCleaner version number. You can see most of that in CCleaner>Tools>Startup>Scheduled Tasks. (You'll need to use Windows Task Scheduler to see the triggers). Why it's in Portable I have no idea? I guess it's just not been removed? If it's not installed on your computer (or you have the USB plugged in) then it can't be run as a scheduled task.
  14. Well it wasn't there before updating to 6.04 so I'd say it's safe enough to assume so. It doesn't appear to be running as a background process, but I'll need to restart to double check that. PS those 2 folders are not new - in the installed version the Setup folder has been there for ages, I'm not sure just when the Log folder appeared but again it's been there for a while.
  15. Pro Plus is a bundle that includes CCleaner, Speccy, and Recuva. It covers up to 3 devices. Premium has those plus the extras of Kamo and 24/7 live-chat support. It covers up to 5 devices. See here, click each one and it will show below it what is included: https://secure.ccleaner.com/502/uurl-ep5nngxd59?x-campaign=1&x-origin=2&x-variant=1
  16. There is a 'Contact Us' link in many of the pages in the support documentation which you can use to raise a ticket. The link is: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 Or if you prefer you can simply email them: support@ccleaner.com
  17. If you think about it there is one very simple way to make sure that any exe can never run, remove it. If it isn't there then it can't run. Whether doing that has any other consequences is another question. But for something that supposedly only reports if/when a bug happens then I think I can manage without it.
  18. I doubt that it was the CCleaner update/installation that caused the issue. Coincidences do happen. If the installer had been doing that then this forum would be full of shouting people.* Losing access to all the MS Office apps has to make you suspect that it's Microsoft or system related. Odd things do happen, last week following the Windows update I was unable to open Adobe Reader unless I right clicked and 'run as administrator', obviously a permissions issue that has now gone away again on it's own. *(PS. Malwarebytes put out a malware definition update yesterday that blocked all access to Google, including Youtube, etc. for everyone using Malwarebytes - You should see the shouting about that on their forum, it's been fixed now).
  19. Ok, yours is a different issue then. Although reading you first post again it seems that you have already fixed it with the restore point and your Office is now working again? Are you using Windows 10 or 11? And out of interest when were the September Cumulative Updates installed? I ask because we had another user with Win 11 who reported something similar with losing access to all his 'Office' products and a few others apps. We never quite got to the bottom of that one but apparently?? that was caused by a faulty installation of Win 11 that didn't show up until some time later when a Windows Update arrived. He ended up reinstalling his Windows 11 to fix it.
  20. One drive is built into Windows, every Windows computer has it (apart from old Windows versions). You can turn it off, unlink/unsync it, even uninstall it - but parts of the code are still there in Windows (in case you ever want to put it back). https://support.microsoft.com/en-us/office/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0 Lenovo Vantage is a settings interface for Lenovo computers and will (almost certainly) have been 'bundled' with the computer from new. It will be launching itself on startup, which will be why CCleaner is recommending that you put it to sleep. Again if you never use it you can uninstall it, but you might want to know what it is/does first: https://bigtechquestion.com/2021/12/22/laptops/lenovo/lenovo-vantage-i-get-rid/ As for the double updater and 'Write Error' thing, yes it's still happening if you manually update from within CCleaner. If you get the Write Error it can be safely ignored (just click any one of the 3 options), CCleaner is installed anyway. (That's because there are 2 identical installers running). Apparently it's proving tricky for them to resolve without causing more serious problems elsewhere. It has become more noticible, and is being seen more often these days, because it is more prone to cause the 'Write Error' message if you have a SSD. That's simply because writing to SSDs is faster than writing to HDDs, so it's more likely that both installers will try to write the same thing at the same time.
  21. CCleaner browser contains an adblocker as standard - it is supposed to block advertising, so is doing what it should do. https://www.ccleaner.com/ccleaner/browser
  22. Do you happen to be using Avira Free Security for your antivirus? There is a known issue with Avira latest versions, if you have one of those Avira versions and run a cleaning app - any cleaning app - then some apps such as Word, Excel, etc. will stop working. Which is just what you are describing here. If you do use Avira and want to continue using it then there is a work-around you can use by making a certain Windows Temporary folder an 'Exclude' in CCleaner, see this: (If you also use any other cleaning app then you will need to make the folder an exclude in that too).
  23. Hopefully it will be fine now that you have the latest version of CCleaner installed. You could turn on CCleaners automatic updating or notification of if there is one available. (Options>Updates). TBH I don't have those turned on myself because I know it's usually about once a month- and I see on the "Announcements" here when there is a new one.
  24. Windows Security (Windows Defender) will sometimes do that. In particular it will remove older versions of CCleaner. (Which is one reason why you should keep your CCleaner up to date). What CCleaner version did you have that got removed? If you can remember. I'd just try reinstalling the latest CCleaner again.
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