nukecad

Fair enough, I understand looking for bloat to remove. If you really want to clear that 'installer' folder then you could make that folder an 'Include' in CCleaner Custom Clean, that way Custom Clean would clear it when run. Doing that does mean that the files will no longer be cached, so will need to be reinstalled if anything wants to use them in future. It's also possible that some programme is using one or more of them regularly and will stop working properly if it's removed - that's why we recommend leaving them alone. You won't realy know unless you delete them and something stops working. (PS. I don't even have that "C:\Windows\Installer" folder on this laptop). While 118GB is sufficient, if that's for the OS and you store files on another drive, you might want to look at getting a larger capacity drive for your OS drive. Particularly if the 118GB is a HDD, I'd clone it to a 250GB or 500GB SSD and swap it out. I recently swapped out the old 75GB HDD spinning disc in an old laptop for a new 250GB SSD, vastly improved performance and it flies along now running Win 10 22H2. (Cost me under £25 GBP, $30 US, and took me about an hour to do).

That linked article is from 2009 - so it's 13 years old. Windows has changed a lot in those 13 years. You've asked this question before back in 2019 and were advised to leave the Windows install files alone: https://community.ccleaner.com/topic/54551-massive-win10-cwindowsinstaller-leavings-old-patchcleaner-no-longer-available/#comment-308771 What is the capacity of your OS drive? If you are running short of the disc space needed for Windows 10 (It needs at least 32 Gb these days) then it's time to swap it out for a larger capacity drive.

To contact support use: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 Or you can email them at: support@ccleaner.com

Settings options not being available like that sounds like a system file may have become corrupted, it happens (often following a Windows Update). The first, simplest, thing to try is a Restart of your laptop, that's a "Restart" and not a Shutdown/Boot. Then try to access the sign-in settings options again. If it's still not working then there are a couple of commands that can check and restore the system image. Firstly it's usually a good idea to make sure that the stored system image is 'healthy'. (Some people skip this because it takes extra time, but if a job's worth doing ....) Open the Start menu and begin typing the word command In the window that opens select 'Command Prompt', and select the 'Run as administrator' option. An 'elevated' (administrator) command window will open. Type, or copy/paste, DISM /Online /Cleanup-Image /RestoreHealth and press Enter. That will check the stored system image and repair any errors that are found in it. Note that it may appear to be stuck after writing a couple of lines, this is normal behavior. After a minute you should see some stars and a percentage counter as the process continues, it will say when it has completed sucessfully. Next run the System File Checker: (This can be run without doing the DISM first). If you don't already have an elevated command window open after doing a DISM then follow steps 1 & 2 above. Type, or copy/paste, SFC /scannow That checks your system files against the stored image, and repairs them if necessary. If errors are found and fixed then run the same SFC /scannow command again, when there are errors it can sometimes take 3 or 4 runs to fix them all. Restart your computer and check if the sign-in settings problem has now been fixed. Here's a screenshot of the DISM and SFC process that I just ran on this laptop. You can see that SFC found and repaired errors, so I ran the "SFC /scannow" command a second time which then reported OK. (TBH I haven't been noticing any problems with this laptop so I'm glad I checked - some people do a check once a week or once a month).

That sounds like you have fallen for some kind of scam with the gaming video offer. CCleaner does not do anything like that. Hopefully you did not give them any bank account or payment card details. If you did then you should be changing those details ASAP. To get back to the official CCleaner: Whether your CCleaner licence will work with Android as well as Windows depends on what kind of licence you have, and how many devices it is valid for: https://support.piriform.com/hc/en-us/articles/360045615611-How-do-I-use-a-CCleaner-for-Android-activation-code- I suspect that your comnents about trackers are a common misunderstanding that we see often, have a read of this:

Nothing is sent anywhere, if you are concerned then as said go offline before recovering.

The fingerprint reader setup for logging into your laptop is not in Security, it's in Accounts. You can get to the setup pages by opening Settings>Accounts>Sign-in options. (It's unavailable on this particular screenshot - because this laptop doesn't have a fingerprint reader), Or- Open the start menu and type: hello (or type it into the taskbar searchbox). In the window that pops up there will be options to 'set up fingerprint sign-in' and 'set up face sign-in'. Click either one to open that same settings page where you can then set up the various sign-in options.

Also not sure about the MAC version, but with the Windows version we have recently seen a similar problem happening for certain users. With Windows it's a permissions issue and affects those who are wanting to run CCleaner from a non-administrator account. The fix/workround in Windows is when the installer asks as the last step if you want to run CCleaner then you have to leave that box ticked so that CCleaner opens from the installer. (You don't need to run it just let it at least open from the installer). Once that has been done then CCleaner will open and run as normal from it's icon for a non-administrative user. Like I say that is Windows, but it's worth trying/checking if it is the same permissions issue on a MAC and if the same workround also works on a MAC. Please let us know if running CCleaner from the installer fixes it for you.

Yes, Chrome etc. has the files open and in RAM. As such Windows has them marked as being open and will restrict other apps from accessing/changing them. I'm sure that at sometime in your computer use you have had warnings from Windows that you can't do something because "the file is open in another application". It's the same thing.

For licencing issues you need to contact support. Please do not put your key or other personal details on the forum where anyone could steal them. You can raise a support ticket here: https://support.piriform.com/hc/en-us/requests/new?ticket_form_id=86507 Or send them an email to: support@ccleaner.com

Thanks for comfirming that the Portable runs as normal if used as it's meant to be - from a USB stick. (I'm not sure if that is now intentional to prevent people running it from the C: drive rather than installing CCleaner like they should? But it might well be).

Unfortunately it is extremely unlikely that you can get the deleted data back. As you have been using the computer then the place on the drive where the old data was has almost certainly been overwritten with something newer. You will have to work with Google to get back into your Gmail. You can do that by following the steps and links in that Google article I gave above. There are sections on both "Forgot your password" and "Forgot the email address you use to sign in". As well as other things you can try to recover your account. PS. Can't your friends, or whoever else was emailing you, tell you what address they were sending those emails to? Then it would just be a case of a forgotten password.

It was added a few CCleaner versions ago, so yes it's a fairly new option. Ticking it for clearing simply removes the automatic backups of your bookmarks that Firefox makes everytime you add a new bookmark or remove an old one. It only clears those automatic backups, it doesn't touch your current bookmarks. Firefox keeps up to 15 of those automatic backups, for more info: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them Whether you clear them or not with CCleaner is of course your choice. Personally I make a lot of bookmarks that I'll only use for a day or week, so I prefer keeping a manual backup file of just my main bookmarks, rather than some temporary backups that Firefox keeps changing anyway as I make and delete bookmarks.

Have you considered getting a new screen for your laptop? They are usually not that expensive and fairly easy to swap out yourself. Google 'Replace screen' for your partiular laptop model (looks like a HP Pavilion?) and you should find a youtube showing someone replacing one. For example here are 2 slightly different HP Pavilion 15 screen replacements. Your particular model may be slightly different still, so google the actual model number to see where the screws, clips, are. https://www.youtube.com/watch?v=cnSNTU-T5_c&ab_channel=StHelensPCDoctor https://www.laptop-lcd-screen.co.uk/shop/HP-Pavilion-15-series_1657_cat.asp Most laptops are pretty similar when it comes to fitting a replacement screen.

I wouldn't have thought this installation/permissions situation would apply to the Portable which isn't installed. Having said that we have recently seen some users who are using the Portable from the C: drive rather than as actually portable. Are you running the Portable from a USB stick?

voir ceci qui explique comment: https://support.piriform.com/hc/en-us/articles/204043844-How-to-register-and-activate-CCleaner-Professional#h_01GAP5TG6C06QSHJ8R43EMMJRM

If you did only use Health Check then can you tell us what Antivirus you are using? CCleaner can't delete emails from the Gmail servers, they will still be there. If you used Custom Clean then it has probably just logged you out of the account(s), and so you have to log back into them to acess your emails. Clearing the 'Session' for a browser is what will log you out of any/all websites/accounts that you are logged into in that browser. If you don't want that to happen then untick 'Session' for that browser in Custom Clean. (Note that Smart Cleaning also uses the Custom Clean settings/rules.- So even if you normally use Health Check, having Smart Cleaning enabled as well could still log you out of websites). If you can't remember your gmail password, or have other problems logging in again, then follow the instructions here: https://support.google.com/accounts/answer/7682439?hl=en

I've not heard of AVG having the same issue as Avira/Bullguard. And TBH I'm not even sure whether it's still an ongoing issue - but you have to treat it as still happening until it's confirmed to have been fixed. Just on the subject of mergers etc. https://uk.pcmag.com/security/143718/nortonlifelock-merges-with-avast-to-form-new-company-called-gen Yes, CCleaner is in that new company name/stock market listing as well. Maybe in time it will lead to a more integrated approach without occasional clashes between the different apps? I doubt it - the development teams and managements will be remaining independent at least for a number of years.

That's fair enough. Custom Clean allows you to choose whether you want something to be cleaned or not. The defaults are simply based on what the developers believe most people would want clearing out. Of course 'make certain aspects of browsing the internet faster for you' doesn't tell you much on it's own. For example some cookies will make internet browsing quicker - but most people choose not to keep them. I've looked into it a bit further and found: So that seems harmless enough. However the files do build up over time and Windows, even Disk Clean-up, does not remove them. Although each file is only a couple of KB by itself eventually you may end up with MB or even GB of old files in there if you don't clear them at least occasionally.

It is safe to delete. See: https://appuals.com/cryptneturlcache-folder-security-risk/

If you mean trying to find things like two lines that are the same in a text file then no; the Duplicate Finder is not designed to do that. It's meant to find two or more files that are the same but may have different names or/and are in different locations (file copies). If you are looking for duplications within one file then you need a different tool for that.

Are you trying to run CCleaner as a Stardard user? (ie. not an administrator). There is a known permissions issue, which is being looked at to fix. For now though we have a workround that installs CCleaner so that a standard user can open it as normal, see this: If however you are a Windows administrator account and CCleaner still isn't opening then please tell us which antivirus you are using.

Thanks for reporting this. There have been previous reports of some permission issues when running, or trying to run, CCleaner 6x versions as a standard user. The devs have been working to fix it but it looks like it's not quite been addressed yet. We do have a workround that has worked for others. When installing CCleaner if you run it as the last step of the install then it will/should work as normal for a Standard user. It doesn't matter if you are an admin or a standard user when installing, just run it the first time from within the installer. Make sure this is ticked and click 'Finish'. CCleaner will open - you can close it straight away without running anything, or do a clean, your choice. A non-admin user should then have the proper permissions when they run it as normal.

It often happens following a CCleaner update that the antivirus takes a while to recognise the new version. Some AVs are more prone to it than others, depending on the lists and algorithms that each one uses and how often they update their definitions. Give it time for the AV to update for the CCleaner update. PS. As it's different for you on 2 different computers then I'd guess the AV had updated on the Win11 machine but not on Win10 one yet.

Before doing a full reinstall of Windows there are a couple of things to try: First you can run the (now hidden) Windows 'Hardware and Devices Troubleshooter'. https://www.thewindowsclub.com/hardware-and-devices-troubleshooter-missing-in-windows-10 OR- you can re-install just the Bluetooth Device rather than all of Windows: Open Device Manager and go to the Bluetooth section. (If you can't see Bluetooth then click 'View' > 'Show hidden devices'). Right-click on the Bluetooth device and select 'Uninstall Device'. Close Device Manager and "Restart" (not shutdown) your computer. During the Restart Windows will/should detect that there has been a hardware change and reinstall the Bluetooth Device and driver. There are a few other things that you can try here: https://www.thewindowsclub.com/bluetooth-is-missing-or-not-showing-in-device-manager If you do decide/need to do a full reinstall of Windows then you should do an 'In-place upgrade' selecting the opton to keep your previous files and apps: https://www.thewindowsclub.com/perform-windows-10-in-place-upgrade