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nukecad

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Posts posted by nukecad

  1. This issue with Heath Check which is affecting some (but not all) users is known about and being looked at.

    Until it gets fixed then if you are affected there are a couple of things that you can do.

    Some users report that using Tools>Software Updater to update whatever is found can stop the freezing happening in Health Check.
    If you want to try that then I suggest that you only do the software updates one or two at a time.

    If you don't want to try that, or if it doesn't work for you, then I suggest that for the moment you use Custom Clean instead of Health Check.
    See this:

     

  2. That message is inaccurate - it actually means that a required server cannot be reached for some reason.

    That could be s temporary problem at the server, but if you are seeing it all the time (for days/weeks) then it's probably something blocking your access to that server.

    The usual suspects are your antivirus or firewall.

    Can you tell us which antivirus you are using, and if it isn't Windows Defender then what version it is.

    Also what version of Windows you have may help.

  3. I would suggest that those experiencing this issue should try using Custom Clean rather than Health Check, at least until it gets fixed.

    That will still clean the 'Junk' and 'Space'. (it's not quite the same as HC, the defaults of what to clean are slightly different).
    Custom Clean does not look at the Startup apps (Speed in HC) or at updating software (Security in HC). So it won't get stuck the same.

    Just use the default Custom Clean rules, don't go ticking and unticking the boxes/options there unless you are sure what they do.
    Particularly don't just tick everything there, some are meant to be left unticked apart from the very occasional special use.
    Ticking some of those Custom Clean boxes could clear things that you don't want to be cleared.

    Simply open Custom Clean and click the Blue 'Run Cleaner' - or do an 'Analyze'  first if you want to see what will be cleaned.

    You can set Custom Clean to be the page that you are shown when opening CCleaner.
    Change: Options>Settings>CCleaner home screen
    image.png

  4. 6 hours ago, the8thhawk_aye said:

    When i started the free trial .....

    If it is the FREE trial then you have not yet paid anything.

    If you have not yet paid anything then you do not have a subscription to be managed.

    Cleverbridge are the payment processors, if you have not yet made a payment to them then you won't have a Cleverbridge number.

    So have you paid anything or not?

  5. Wow, 9 months to reply.

    So long that Dave no longer even works at CCleaner.

    What he was getting at back then is that there is still a trace of Telegram somewhere on your machine. Something left-over from when you uninstalled Telegram.

    Software Updater is seeing that trace/left-over and so thinks that Telegram is still on your machine and needs to be updated.

    To stop that happening you will have to find and remove that Telegram left-over.

  6. How far along the progress bar is it getting, if it's showing any progress at all?

    Try disconnecting from the internet and then running Health Check.
    Let us know how that goes.

    Can you tell us what Windows version you are using.
    If you are running an antivirus other than Defener please tell us what that is and the version number.

  7. Good to hear that you got it working again.

    Occasionally the download of an install or update will go a bit wrong and cause something odd to happen, like that 'sticking.

    Downloading a new installer and  reinstalling using that new download will usually sort out odd little issues like that one.

  8. I don't have a Mac to check,

    One thought does spring to mind though -
    I note that in the Mac version of CCleaner the different cleaning sections are seperate buttons - It it possible that your browser is fully cleaning itself on closing (or is being cleaned by a script), meaning that there is nothing browser related for CCleaner to clean and so that button for cleaning the browsers greys out?

    (On Windows my Firefox browser is fully cleaned by my own batch file before I run CCleaner, and so CCleaner has nothing to clean for Firefox. It isn't a sperate button though in the Windows version).

    You could always try reinstalling your CCleaner to see if that changes that greying out behaviour.

  9. Very strange then and I can't explain that, other than possibly some kind of temporary glitch/redirect when downloading the update?

    I guess that we will never know for sure just what happened - nobody else has reported seeing the same thing  (at least not yet).

    I'd put it down to one of the many odd things that can sometimes happen with computers, and as you have now reinstalled CCleaner Free I'd just carry on as normal.

    If it should happen to you again, and I doubt that it ever will, then please screenshot what it installs and post that screenshot here so that we have something to pass on to the staff for investigation.

    I've mentioned this to them anyway, but at the moment there isn't much to go on.

  10. On 22/02/2024 at 17:48, Leandro said:

    I'm Usind Windows Defender and Avira....

    I can´t delete "C:\Windows\Temp\sentry_temp" ....

    You shouldn't normally use 2 AV programmes at the same time.

    However if you have installed a 3rd party AV then Defender turns itself off apart from an occasional scan.

    @APMichael picked up that you may be using Avira because there was a know problem with Avira moving the executable files of MS Office and other apps to a location where they should not be - C:\Windows\Temp\sentry_temp.
    Nothing that is needed should ever be in C:\Windows\Temp\.
    As the name says it is for temporary files, not needed applications.

    Once Avira had done that then if you ran a cleaner, any cleaner, it would clear Windows\Temp because that's what a junk file cleaner is meant to do, that cleaning would remove the needed files that Avira had (wrongly) moved into there.
    Which meant that you then had to install those apps again from scratch.

    We thought that Avira had (very quietly) fixed it and stopped moving the apps. but if you have that 'Sentry_Temp' folder then that is likely to be your problem here.
    It may be that you somehow have an older version of Avira. (or that the bug has come back in it).
    Are there any files in that sentry_temp folder on your machine? (maybe not if you have cleaned them).

    To be practical:
    Personally I would uninstall Avira completely - Windows Defender will then automatically take over again as you AV. (In my opinion Defender is a better antivirus that Avira is anyway). https://support.avira.com/hc/en-us/articles/360003162153-Uninstallation-of-Avira-for-Windows
    Don't forget to also remove any Avira browser extensions that you may have.

    If for some reason you don't want to uninstall Avira (and that's up to you of course) then make sure that is up to date and the latest version.
    Check on the webpage yourself, don't just click 'Check for updates' within the app: https://support.avira.com/hc/en-us/articles/360010656158-Current-Avira-versions

    Then make C:\Windows\Temp\sentry_temp  an 'Exclude' in CCleaner, and do the same in any other cleaner that you might run.
    Note that Exclusions apply to Custom Clean, so after doing that only use Custom Clean and not Health Check.
    image.png

  11. OK, was it perhaps asking you for a 'Professional' licence rather than 'Business'?

    Despite the name 'CCleaner Professional' is for home use.
    'CCleaner for Business' is a different thing altogether.

    The Free version of CCleaner will sometimes ask you if you want to upgrade to Professional, so you can then access the extra paid-for features.
    It doesn't usually ask for a licence key number at that point though, and you can just cancel it if you don't want to upgrade.

    Is this screen the screen that you saw asking you for a number? If it is then just clicking on 'Back' would have taken you out of it.
    Or clicking 'Health Check', 'Custom Clean', or one of the others would have taken you straight to those.


    image.png

  12. CCleaner does not ask you for money like that, have you installed something else by mistake?

    Can you post a screenshot so that we may be able to identify it? (Whatever it is).

    PS. Malwarebytes and CCleaner are very different programmes and do very different things.

  13. 14 hours ago, KevinZ said:

     I just went through trying to get rid of this thinking it was hijacked as well....BUT... CCleaner browser has upgraded to Startpage as the default search engine.

    That's what browser hijackers do.

    Do you have anything that makes you believe that the cause is a CCleaner Browser update rather than a hijack?
    (We'll ask to double check, but I very much doubt that this has been done as part of an update. For one thing if it had been then I'd expect to see a lot more shouting here).

  14. I think you are better asking on a technical help forum. I suggest Bleeping Computer there is a wealth of knowledge amongst the member there:

    https://www.bleepingcomputer.com/forums/f/7/internal-hardware/

    When asking there include the make and model of your computer, and say what Operating System you are using.
    They might also ask for a Speccy report so that they can see which motherboard etc. you have, which can be relevant for diagnosing things like cooling fans.

  15. Obviously most are using the 'standard' resolutions, - otherwise we would be getting a lot more disgruntled users posting with this issue.

    There again by definition 'standard' means 'most commonly in use'.

    I would also note that Health Check was introduced as easy to use for less technical users (an early version of it was called "Easy Clean") and so it's aimed at the very users who are unlikely to be using non-standard resolutions.

    Hopfully that alternative cookies to keep method will work satisfactorarily for you, and others who may be having the same issue, it's just a bit more work to do it that way.

  16. Thanks, so that points up that it is your resolution settings that are the cause of the issue.

    I will flag this up to the staff to be looked at by the developers.

    However I will note that this particular issue with high resolution settings has been reported before - so it may be proving a difficult one to fix.
    (Of course the more people that report having an issue with Hi Res displays the higher a priority finding a fix will be given).

    In the meantime I would suggest that you don't use that particular page in Health Check, there is an alternative that you can use to put cookies on the Allowlist, but it's a bit more work to use.
    Go to Options>Cookies and you can manually sellect the cookies that you want to keep and then add them to the Cookie Allowlist.
    image.png

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