nukecad
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Posts posted by nukecad
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9 minutes ago, DMK1 said:
It seems the unwanted install of 3rd party annoying tools was just an episode
It could and did happen in the past, when the 'decline' option was a small tickbox and not very clear at all, so you could easily miss it if not paying attention.
And if you didn't tick it then the offered product downloaded.
We used to see a lot of complaints about unwanted installs back then, so they changed it.It's been a few years now since they changed to using that new style screen with the big buttons, which as you can see from my screenshot above would be pretty hard to miss.
Plus if you do get an offer screen then you have to click one of those buttons to continue, so you won't get the offered product downloaded unless you do click on 'Accept'. -
You will need to contact support and explain the problem that you are having.
You can use the form here to raise a support ticket: https://support.ccleaner.com/s/contact-form?language=en_US&form=general
Or you can email them : support@ccleaner.com
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If it does offer you Avast or AVG then it's a screen with pretty big 'Decline' and 'Accept' buttons.
You are unlikely to miss those buttons or click the wrong one by mistake.
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Could you screenshot what you are seeing instead of 'trackers'?
Some users are getting a trial of a new interface for Health Check, but not everyone is getting it and I don't have it here.To answer your question then yes they will still be being removed.
If they have changed then it will just be a change to what Health Check calls them.
Calling them 'trackers' could confuse some users as to what they actually are. (They are just cookies, browser history, etc, - the full name for cookies is 'tracking cookies').See this for more about what Health Check 'trackers' actually are:
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The CCleaner installer/updater does not and will not install McAfee.
(It will sometimes offer you Avast or AVG, but not McAfee)Can you descrine exactly what you see and what happens after you update CCleaner?
In other words exactly how you believe McAfee is being installed?When you say McAfee is it their Antivirus or is it another McAfee product/tool?
There is another slight possibility that might* update some McAfee products, although I don't think that it would update the AV itself*.
Are you running CCleaner Pro, and do you use Healh Check? (or run the seperate Software Updater?).If you already have traces of something McAfee on your machine then Health Check 'Security' (or the Software Updater if run seperately) might* see those traces and think that you already have a McAfee product installed, so might* then try to update that McAfee product to the latest version.
Is that what you are seeing happen?*I don't think that would happen though - because AV's update themselves, there would be no need to have CCleaner update an AV for you.
How are you removing McAfee?
You may (will) be leaving traces behind if you just use the Windows uninstaller.
I'd suggest that you let McAfee install again (or install it yourself) and then use the "McAfee Consumer Product Removal tool" to get rid of it.
See Option 2 here: https://www.mcafee.com/support/?articleId=TS101331&page=shell&shell=article-view -
You appear to be in Russia so will be being affected by the international sanctions that are currently imposed and have just been renewed:
These are international sanctions and as such must be complied with by software companies or they face prosecution.
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What is the "USB" ? A flash stick, a HDD, a SSD, something else?
What file system is it formatted as?
How full is it?
What happens if you try to defrag it without that file on it?
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29 minutes ago, sjs94704 said:
If your product is truly impotyant to you ...
... you are fighting a losing battle
.. is that what you want?
You appear to be under the mistaken belief that I am an employee of Piriform/CCleaner.
I am a user and my opinions are given as a user.
Personally I don't care if anyone wants to use CCleaner or not.
That's entirely your choice.
I came here and remain here to try and help other users where I can with problems they may be having, not arguments about adverts.
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Humorous photo, a small advertising popup shown 'interruping' - err, some full screen advertising.
i hope that was intended as a pun?
if not then it's pretty ironic.
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Try Irfanview and see if that will open them.
Irfanview can often open damaged images that other viewers can't or won't open.
https://www.irfanview.com/If Irfanview can open a file then saving it again will fix it so that other viewers can then open it.
Essayez Irfanview et voyez si cela les ouvrira.
Irfanview peut souvent ouvrir des images endommagées que d'autres spectateurs ne peuvent pas ou ne veulent pas ouvrir. https://www.irfanview.com/Si Irfanview peut ouvrir un fichier, le sauvegarder à nouveau le corrigera afin que d'autres téléspectateurs puissent ensuite l'ouvrir.
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Internationally agreed/imposed sanctions are not 'discrimination'.
This topic will be closed to prevent further abusive rants.
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Why do people get so upset about advertising?
Why do they waste their time complainging? just ignore it and move on, the same as with any other advertising.ALL PRODUCTS ADVERTISE, everything you own, everything you use, everything you eat or drink, it all has advertising.
It's entirely your choice if you use a particuar product or not, and why.
However you stop using every product that advertises, just because it advertises, then you are soon going to be cold and hungry.PS. Do you write a letter to the advertiser complaining about every piece of junk mail that comes to your house? Or every advert that you see on your TV? or even other advertising on your computer such as the stuff Microsoft bombards you with or the advertising in your browser.
No, I thought not, just ignore ALL advertising and move on.For a bit of fun: https://thecomplainingcow.co.uk/10-types-of-complainer-which-are-you/
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If you have not had a trial or not activated Kamo before then I believe that you first have to go through the Kamo Tutorial and then enter the licence:
https://support.ccleaner.com/s/article/how-do-i-activate-kamo?language=en_USOr have you done that and Kamo is still not accepting your licence key?
If that's the case then does CCleaner itself accept the key?PS. Is there more than one key on your purchase confirmation email? (One for CCleaner and one for Kamo).
I know that they used to have seperate keys for each, but thought they had now been combined to use the same key? -
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If you look at the sizes of the 2 files then you can see that the "$" file is a tiny fraction of the size of the actual file. (0.006%).
So obviously it cannot contain the contents of that file.
A $ prefix usually indicates a temporary file that contains a record of changes made to a main file since that main file was opened.
Once the file is saved again those changes get written to the main file, and a new $ file created for further changes.
If no changes have been made then there is nothing to write.If you want more peace of mind then go ahead and recover that $Ben.docx so that you can open it and see exactly what it contains.
If this files is as sensitive as you say to a works dispute then I have to ask if you really think it a good idea to have it or even access it on a works computer?
If it's on your personal computer then your collegue has no right whatsover to access that, and you should not allow him to. -
2 hours ago, kokkokss said:
What should I do?
You have raised a support ticket with Cleverbridge and have a ticket number - so wait for a reply from them.
I have removed the actual number/weblink, it is not a good idea to post such personal information where others could 'steal' it and then pretend to be you.
I have no idea how long Cleverbridge take to reply to tickets raised with them. When did you raise it?
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Please describe what you are doing and seeing, any error messages, and so on.
Also; what type of drive you are trying ro recover files from, (HDD, SSD, Flash Drive, SD card, etc) and why (deleted by mistake, drive crashed, something else).
How are you connecting that drive to your machine, What operating system you are using.If any other user here can recognise your issue and help then they will.
QuoteUsing the portable installation, version 1.53.0.2096
That is somewhat of a contradiction, either it's portable or it's installed, which one do you have?
If it is a portable version then where did you download it from?PS. The dump files are pretty meaningless without a debugging tool to read them and the knowledge to interpret the results, which not everyone will have.
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You have replied to a 4-year old thread, if you have a problem then please start a new thread and describe clearly what you are doing and what you are seeing.
Note that this is a USER forum where USERS help one another - if/when we can.
If a questioner isn't getting a response here that's because no other user knows how to help, or because the questioner has't given enough information for anyone to work out what might be going wrong for them.
If you have paid for the Pro version of your software then you can contact the official support for help, you have paid for it after all.
There again many do prefer getting help from other experienced users on here. -
11 hours ago, paulp575 said:
Using the "slim" installer solved the problem.
Good to hear that the Slim worked, it often does. (Which is one reason why it's there as an alternative).
However that does tend to indicate the something, probably ZoneAlarm, was blocking the Standard installer from contacting a server.
Which in turn may mean that it will block some parts of CCleaner itself from working, or from working properly.
If you see 'Unable to reach server' in Health Check, or 'It looks like you are offline' elsewhere within CCleaner, then that's often a sign of your firewall blocking a connection to one or more of the servers that it needs to check with.
If that happens then check your firewall settings and allow the CCleaner (and Avast) server connections through.
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It may be something in the new Windows install.
I'm on my phone so going by memory here but there is a setting that will only let you install apps from the windows store.
From Memory Settings>Apps>Choose where to get apps from. (Something like that).
Edit, i wasn't far off but missed a step 'apps and features'.
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Transfering a licence to a new machine is simple:
- Install CCleaner Free version on the new machine,
- Register/Activate it as Pro using your existing licenence key, which can be found in CCleaner>Options>Licence Key on the 'old' machine.
- Uninstall CCleaner Pro from the old machine. (You can then install CCleaner Free on it if wanted).
To cancel a subscription auto-renewal at the moment usually means contacting support and asking then to do it for you. *But see below.
There was previously a button in CCleaner to let you do it yourself, but that has been removed for the moment while changes are being made to the account/licence system.
There is a contact form here you can use: https://support.ccleaner.com/s/contact-form?language=en_US&form=general
Or you can simply emai them at: support@ccleaner.com*Users can't usually do it themselves currently because as said they are changing the system.
However some have had D-I-Y success if they still have the original purchase emails, there is a link on the original emails that aparently still works to let you cancel the subscription auto-renewal yourself, see: -
It's a security fix for an exploit that's unlikely ever to affect a home user, (unlikely to ever affect anyone), so quietly dropping it may well be their chosen option.
As with a lot of security 'issues' these days the fixes provided are overkill for the vast majority of users, but needed or not they get pushed to them all anyway.
https://msrc.microsoft.com/update-guide/vulnerability/CVE-2024-20666
QuoteA successful attacker could bypass the BitLocker Device Encryption feature on the system storage device. An attacker with physical access to the target could exploit this vulnerability to gain access to encrypted data.
In other words to even try exploiting the Bitlocker bypass vulnerability the hacker world have to be already logged on to your machine as Administartor.
How has the security software industry managed to convince everyone that they need to have government/military level security on their home computers?
It's paranoia running rampant, with millions being paid each year for levels of home computer security that just isn't needed.
You should match your security measures to the actual (expected) level of threat. -
I've never known MalwareBytes to interfere with CCleaner installs.
I'm not familiar with ZoneAlarm though, and wonder if that may be stopping the installer from reaching a server it wants/needs to?
(eg. among other things the installer will check if you already have a valid licenced CCleaner installed).I'd try doing the CCleaner install using the 'Slim' installer, 3rd one down here: https://www.ccleaner.com/ccleaner/builds
It installs the same CCleaner, it's just a slightly different installer which doesn't contact the same servers so can sometimes get through firewalls that are blocking the Standard installer.If that still doesn't work then I'd try doing the CCleaner install while offline, or temporarily disabling ZoneAlarm to see if that is the issue.
If it is then you'll need to make CCleaner an exception in ZoneAlarm. -
Good to hear it was as suspected and easily sorted.
There was no sleuthing needed.
Many of us are active on various fora, you'll often see the same usernames popping up on various ones.
Beeping just happens to be one of those others where I also hang out and help when I can. I do read most requests for help over there.
So I would have seen your post there anyway, and would probably have commented there if I hadn't seen your post here first.
Removal of Trackers
in Software
Posted
Thanks,
as said those new Health Check screens are being trialed with only some users, so they may (probably will) be tweaked/changed again before being fully rolled out.