nukecad
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Posts posted by nukecad
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You appear to have resized (enlarged) the CCleaner UI to suit high resolution settings.
What display resolution settings are you using?
What display scaling are you using?I am not sure just why the pop-up box is being cut off, but that is probably again due to the resolution settings that you have set.
Have you tried dragging the width and height of the whole CCleaner UI smaller if it lets you. (so that the privacy settings then fill their window).
It should look like this (on standard 1366 x 768 at 100% scaling):
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After some further checking by the staff it appears that it is not the international sanctions causing the issue for this user.
The Alpha 0x100000030 message is due to not being able to connect to the licence server to activate the key.
@Alexander Novikov your support request has been escalated by a staff member.
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22 hours ago, billj9999 said:
Screenshot showing Google Chrome no longer being shown as being cleaned. Still no response from "support".
Actually that screenshot is showing that you have 'Old' Microsoft Edge Legacy (not the newer Edge Chromium), and even older Internet Explorer cookies that are being skipped.
On 16/02/2024 at 08:17, billj9999 said:It is not like this is some rare program which only 1 person in outer Mongolia uses - this is Google Chrome !!!
In fact you don't even appear to have Google Chrome on that machine at all.
If you have then you do not seem to have CCleaner set to clear it, (unless it had already been fully cleaned before you took that screenshot).
You appear to be using Edge Chromium as your browser.Having cookies from those two old and oudated browsers showing up on a home machine is unusual because Edge Legacy should no longer be on most machines, and Internet Explorer is even older and was removed years ago - Are you still using those outdated browsers for something?
https://support.microsoft.com/en-gb/microsoft-edge/why-do-i-see-two-different-versions-of-microsoft-edge-on-my-device-07df04f1-6b44-5dc7-f991-180200dd1c0aIf these are somehow left over from years ago then try running Windows built in Disk CleanUp with 'Clean up System Files' selected. (or simply run it as Administrator) to see if that will clear the Edge Legacy and old Internet Explorer cookies.
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7 hours ago, JohnH said:
I have this problem too!
can any one confirm that the automated fixes really are safe...and that they work? I am running CCleaner Browser. Thanks
I cannot vouch for the automated fix in the link that I gave above, I have never had to try it.
However as this Startpage hijack does now appear to be a growing problem I do advise these steps - which I can vouch for:
I'd try first using AdwCleaner, it's free from Malwarebytes and can remove such browser hijacks.
https://www.malwarebytes.com/adwcleanerIf ADW does't clear it for you then I'd step it up the the Free (or paid) version of Malwarebytes itself and run a threat scan with that.
A scan with Malwarebytes Free will not interfere with your usual antivirus.
(If you want to run Malwarbytes Pro in real time alongside another AV that can also be done but may need some settings changes).
https://www.malwarebytes.com/mwb-downloadNote that the two can find different things, so you may want to run both ADW and a Malwarebytes Threat scan.
(I run a Malwarebytes scan at least weekly and ADW about once a month, as part of my regular routine).If that still doesn't clear it from your machine then you can get free expert one-to-one help for malware removal.
There are various web forums that offer the service, it's generally the same experts giving the help.
Only use one at once, and follow their instructions carefully. If in doubt about any particular step the ask for clarification.
As I have been giving Malwarebytes above I'll give the link to the malware removal help section on their forum first:
https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/You will find similar help sections at:
https://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-help/
http://www.geekstogo.com/forum/forum/37-virus-spyware-malware-removal/
https://forum.avast.com/index.php?topic=53253.0If you want/neeed to access their help then which one you choose to use is up to you.
Again - Only use one help/removal service at once, trying to use 2 at once will interfere one with the other. -
There is also a support form here: https://support.ccleaner.com/s/contact-form?language=en_US&form=general
You do get an automated ticket number and automated email response if you use the form, and then later someone will email you.
However if you have already emailed them then making more than one support request can just slow the reply down.I'm not sure how quickly 'real people' are replying at the moment, it was taking over a week last year but does seem to have got quicker again with some saying they had an email from a support person within a couple of hours of contacting them.
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That is most likely because of international sanctions: https://www.ccleaner.com/knowledge/ukraine-statement
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A 1970 'null' date simply indicates that the licence was cancelled, replaced, expired, (or was removed as pirated).
If you believe that yours shouldn't have expired then the best course of action is to email the support team at support@ccleaner.com.
However before doing that you should note that with Recuva the Free version works exactly the same as the Pro version.
There are no function 'extras' in Recuva Pro. (Well apart from the ability to recover from a virtual drive, and who uses those nowadays?).
With Recuva your payment for a licence is simply for automatic updates (there hasn't been a feature update needed to Recuva for years now) and for priority support. -
There appears to be a Startpage hijack campaign/attack ongoing, we have had a few users report the same thing happening.
https://www.malwarebytes.com/blog/detections/hijack-startpageI'd try first using AdwCleaner, it's free from MalwareBytes and can remove such browser hijacks.
https://www.malwarebytes.com/adwcleanerIf ADW does't clear it for you then I'd step it up the the Free (or paid) version of Malwarebytes itself and run a threat scan with that.
A scan with Malwarebytes Free will not interfere with your usual antivirus.
(If you want to run Malwarbytes Pro in real time alongside another AV that can also be done but may need some settings changes).
https://www.malwarebytes.com/mwb-downloadNote that the two can find different things, so to be doubly sure run both ADW and a MB Threat scan.
If that still doesn't clear it from your machine then see here for advice on how to clear it manually:
https://www.pcrisk.com/removal-guides/28136-abstract-start-page-browser-hijacker
(For CCleaner Browser use the 'Chrome' advice/options).
That talks about "Abstract Start Page browser hijacker", but it sometimes calls itself "Perfect Start Page browser hijacker", and I wouldn't be surprised to see other name variants. -
As far as I know v 2.18.073 fixed the Sonoma issue. (For most users).
So if you are still having a problem then yours may be a different issue.
Sorry but your console output means nothing to me, I'm not a Mac user - Have you raised a support ticket and given them those logs?
You can use the form here: https://support.ccleaner.com/s/contact-form?language=en_US&form=general -
CCleaner's Software Updater just fetches the update from the web and tells Windows to install it.
So if/when you see something like that it's usually one of two things happening:
- The server hosting the update is not responding, or not downloading the requested update, so CCleaner is waiting for a response. (Agreed there should be a timeout on that if it happens).
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The update has been fetched but Windows is asking for some input during the install of the update, input which CCleaner can't give it.
Something like the UAC asking you for Admin permission, or simply the update having finished and waiting for you to click 'Finish', or 'OK', or 'See release notes online'.
Sometimes if that happens then if you minimise the CCleaner Window you will see a box that was hidden behind it and is waiting for you to click a button.
Your screenshot shows 'Installing' so that would indicate the second one may have been the issue.
As it seems that your Office was updated then I'm guessing it was probably just a button waiting for a click.There again Office 365 updates itself by default, so I'm not sure why CCleaner would be doing it unless you have updates turned off in Office?
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It looks like there may be a startpage hijack campaign going on.
See if the removal advice in the link here helps:
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You are not showing a full screenshot there, is the CCleaner UI off the bottom of your screen?
We do sometimes see that happen and it's usually either because of a Windows resoultion setting, or because the user has manually moved the CCleaner window down.That pop-up does have a cancel button to close the popup when you have finished adding websites - but if it's off the bottom of the screen when the pop-up takes focus you won't be able to move it back up and get to the button.
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Please post in English (use Google translate) and explain more clearly just what it is that you are wanting to do.
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If you just disable it then it will be re-enabled with the next CCleaner update, so it's better to set it to run at startup as explained above.
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Microsoft release updates on the 2nd Tuesday of every month, it commonly called 'Patch Tuesday'.
Most peoples computers will the apply the updates when they are next switched on on the Wednesday.Those Windows updates include needed security updates, some MS app changes, and usually a run of the "Malicious Software Removal tool"
Windows 10 and 11 will automatically apply the uptates unless you have told it not to.
There are options to change and delay when the updates are delivered/installed.
In Win 10 go to Settings>Update and Security>Windows Update,
In Win 11 it's just Settings>Windows Update,See: https://support.microsoft.com/en-gb/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
In the past Windows Patch Tuesday updates the MSRT has been known to get overzelous and remove CCleaner, but it's been a few years since we have seen that happen. (and if it was happening again then more people would be shouting about it).
So like you I would suspect that Lenovo Vantage is doing it.You can easily stop Vantage from running automatically at startup, this video shows you 2-ways to do that,
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Strange one,
when you say 'automatic update' do you mean a CCleaner Update, Windows Update, or something Lenovo, Vantage maybe?If it's a Lenovo app doing it then you could try AdwCleaner from Malwarebytes which can find and get rid of such unwanted/uneeded manufacturers pre-installed software, although I'm not sure if Lenovo Vantage is one.
https://www.malwarebytes.com/adwcleanerI'm not familiar with Lenovo Vantage but a quick look round online suggests that it may be difficult to get rid of once you have it on your machine.
(If it won't uninstall as normal because of a permissions issue then there are ways round that, but not easy ones). -
The icon in the System Tray will ony show for a moment (and be flashing) if you have CCleaner set to do a clean on startup, CCleaner runs a clean in the background and the icon closes once the clean has been done.
I believe that is also what the /AUTO command line option now does, it's just a different way of triggering it on demand rather than at startup.
(Originally it was /AUTOS for a 'silent' background run but I believe that got changed sometime ago and now /AUTO runs in the background)
Because it's running in the background it has not loaded the user interface, so if you do click the (flashing) icon it will show an empty window.The CCleaner icon will remain in the tray (not flashing) if you have either or both Smart Cleaning or Automatically update CCleaner enabled.
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Tasks sometime get 'stuck' either on or off in Windows itself, it's not just CCleaner it can happen with any task.
Toggling the switch for the task off/on a few times (or enabling/disabling a few times in Task Scheduler) will usually unstick them.
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CCleaner Professional will work on your computer anyway.
However when you have purchased a licence then that licence account is tied to the email that you used when purchasing.
To change that you will have to contact support giving both the old email that you used when purchasing and the new email.
Of course if you contact them from your new email it will not be registered as a purchaser, and so it will take longer to get a reply.
The contact form is: https://support.ccleaner.com/s/contact-form?language=en_US&form=general
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It sounds that you have got a redirect/hijack from somewhere. (Probably too late now to work out just how/where from)
See if this helps get rid of it: https://www.techsupportall.com/how-to-remove-search-startpage-com-homepage-removal-help/
I can't vouch for their automatic tool, I don't know it, - but the manual removal instructions look comprehensive.
(CCleaner Browser is Chromium based, so the removal from Chrome is probably what you want).
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I'd suspect the usual Windows reasons for not deleting them, eg. File open in something, File needs Admin permission to delete.
Make a note of one of the ones it wouldn't delete (after deleting run the same search again to see which those were) and try deleting it in File Explorer, that should give you a clue what the problem is.
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@renevdlee You had posted this in an old thread, the Driver Updater has changed since then (and Dave no longer works at CCleaner).
I have split it out into a new thread of your own,
Hopefully someone who can help will be along soon.
Alternatively you could raise a support ticket.
You can contact CCleaner support by emailing: support@ccleaner.com
Or by using the form here: https://support.ccleaner.com/s/contact-form?language=en_US&form=general
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Sorry I don't know exactly why that is, but I'd say it is Windows that is doing it.
I can replicate it and see the same thing happening here.
The Automatic Update is actually a scheduled task , so it should be shown in the Scheduled Task list along with Crash Reporter and Skip UAC.
You can see that in Windows own Task Scheduler, but note that it does have one of it's triggers set to be 'At system startup'.
So it may be Windows itself that is showing Smart Cleaning as a startup task for CCleaner, it's 'best guess' at a name because it's the only startup task it can find for CCleaner?
Windows can often do odd things like that, as I'm sure you know.
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7 hours ago, Gjoksi said:
It seems that the tray icon appears when "Keep CCleaner updated automatically" is enabled.
I did say that above, (and gave a screenshot), and said that you should turn automatic updates off as well as smart cleaning if you don't want to see the icon in the system tray.
Do you have them BOTH turned off now? and has the icon gone?
Privacy settings screen size
in CCleaner Bug Reporting
Posted
Thanks, so that points up that it is your resolution settings that are the cause of the issue.
I will flag this up to the staff to be looked at by the developers.
However I will note that this particular issue with high resolution settings has been reported before - so it may be proving a difficult one to fix.
(Of course the more people that report having an issue with Hi Res displays the higher a priority finding a fix will be given).
In the meantime I would suggest that you don't use that particular page in Health Check, there is an alternative that you can use to put cookies on the Allowlist, but it's a bit more work to use.
Go to Options>Cookies and you can manually sellect the cookies that you want to keep and then add them to the Cookie Allowlist.