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nukecad

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Posts posted by nukecad

  1. 1 hour ago, necrophyte said:

    sorry, didnt mention this specifically, thought this was clear - there is NOTHING added to the include/exclude lists in the options!

    thats the point...

    Try right-clicking on 'Custom files and folders' and selecting 'Analyze ...'.
    (It doesn't matter if it's ticked or not).

    image.png

    Does it say that it's found anything to clean? if so then what has it found?

    Capture.JPG

    If it has found something then double clicking on what has been found will give more details. (For this example I'd made the CCleaner language folder an include)

    image.png

  2. Good, thanks for letting us know.

    That was a quick response from support and more like what we were used to seeing before, hopefully it's a sign that those support backlogs have now been cleared.

  3. Thanks for the link.

    However the OP talks about comparing junk cleaning in CCleaner to Performance Optimising in Norton, and that is obviously going to give different results because they are differnt things.

    To be meaningful you would have to :
    Compare the junk cleaning in one to the junk cleaning in the other.
    Compare the Perfomance Optimisation in one to the PO in the other.
    Compare the startup app reduction in one to the startup reduction in the other.

    Ensuring that the setting in each are the same (or as close as possible) before comparing.
    Not forgetting to reset the computer back to exactly how it was before running the first one, (reloading a full system  image), so that the second has exactly the same things to look at.

    But before doing anything like that think about this:

    Norton and CCleaner are now part of the same overall company, so such tools and techniques are being shared by the two companies and the underlying junk cleaning/Performance Optimising software is very likely to be the same software with just a different user interface.*

    (In fact I don't believe that Norton even had a Performance Optimiser before the merger of the companies, in which case the one that Norton have now will be the Performance Optimiser  from CCleaner ported over and now included in Norton AV.
    I'd also think that Norton's Startup-app reduction was probably also ported from CCleaner, and that the junk file cleaning now there is a version of CCleaner's Health Check).

    The rest of the options there in Norton are a disc defragmenter/optimiser (CCleaner doesn't do that, Piriform have Defraggler for that), and tools that are specific to an AV to stop the AV itself interfering with performance, so those aren't in CCleaner.

    In the end though it's the users choice which one they want to use, or if they want to use both.

    * Looking at those 7 Norton categories on that webpage there are 3 that can be compared directly with the CCleaner equivalent (and are probably the same thing anyway):
    Norton 'Speed up my computer startup time'. Probably the 'Speed'  module from CCleaners 'Health Check' (or Tools>Startup, same thing).
    Norton 'Improve the time it takes programs and files to load'. Defrag/optimise - Defraggler not CCleaner.
    Norton 'Remove temporary files and folders that make my computer run slow'. Probably the cleaning module from CCleaner 'Health Check' .
    Norton 'Optimize your boot volume'. Defrag/optimise - Defraggler not CCleaner.
    Norton 'Improve performance when I play games or watch movies'. Stops the AV interfering with running tasks, AV specific not needed in CCleaner.
    Norton 'Stop interruptions when I use my favorite apps'. Stops the AV interfering with running tasks, AV specific not needed in CCleaner.
    Norton 'Show me programs that consume resources and slow me down'. CCleaner 'Performance Optimizer'

  4. Sorry if you don't see it, but you are trying to compare apples to pears,

    One app is an antivirus, the other is a junk cleaner - they are different apps and are meant to do different things.

    Again - Norton isn't saying that those files and applications are junk, it is saying that Norton considers them to be 'unecessary'.
    Those are two different things.

    Even if two different apps are meant to do the same things then of course your (different) settings in each one will make a difference.

  5. Someone replying to old threads often happens, people don't check the date of the last post made before adding their comment.
    I've been guilty of it myself.
    (And spammers don't care what the last date was, but we usually get rid of those before you see them).

    We don't usually lock threads, they just die a natural death (unless someone revives them).

    In this case as all the software involved has had numerous updates since the thread was created I agree that to avoid re-hashing old issues/cause (that may have been solved) starting a new thread for new issues would be more useful.

    Softwares do change/evolve and so even when a problem initially looks similar to an older one the cause may be totally different.

    PS. As for the formatting of posts, anyone can make a post regardless of their level of writing skill.
    Personally I blame the big walls of text that you often see these days on SMS text messaging.
    It's fine having no line spacing or paragraphs in a SMS text because they are generally short, but that lack of formatting doesn't carry over well into longer writings such as emails or forum texts and just makes then more difficult to read and make any sense of.
     

  6. I have never heard of that domain. According to Whois that domain was only created 27 days ago.

    Emails from CCleaner support come from 'support@ccleaner.com'

    If you are not getting a reply from the form then try emailing the support@ccleaner.com address directly.

  7. The first thing to note is that CCleaner is not an antivirus, so it's not going to be looking for the same things than an antivirus will be.

    CCleaner cleans junk.

    You may have made different setting in each of just what junk is to be cleaned.

    There again Norton isn't saying that those files and applications are junk, it's just saying that Norton considers them to be 'unecessary'. (Whatever they mean by that).
    Most AVs will flag up various PUPs/PUAs - 'Potentially' Unwanted Programmes/Apps.

    You may disagree that they are 'unwanted' or 'unecessary' and may want to keep them and use them.

  8. Stick with the ticket, but they can take a long time to reply currently (over a week at times), so let's see if there is anything else we can do to help here.

    Are you saying that you now have version 2.9.187 installed, but it is not accepting your licence key?

    When did you first purchase the key? And was it for a PC or for a Mac?

    Can you screenshot the message that says it is wrong?

    Don't post the key on here, you don't want someone else using it. (or trying to use it).

     

  9. Odd that it isn't sending you one, that is usually because of an incorrect email address (being misstyped. or changed is the most common).
    Then it does sometimes end up in the users spam folder.

    It the lookup tool isn't working for you then you will need to contact support for help, we can't access licence details here.

    You can use this form to raise your request:  https://support.ccleaner.com/s/contact-form?language=en_US&form=general

    Be aware that support are backlogged at the moment and although you will get a ticket number when using the form, and an acknowlegement email, it's taking much longer that usual for a person to reply. (It can be a week or even longer).

  10. I would also try disabling the AV temporararily and seeing it that lets CCleaner open.

    If it does then you can re-enable the AV and make CCleaner an Exception/allowed/whitelisted in it. (whichever one the AV calls it).

    We do see it sometimes where a change/update to an AV's definitions will suddenly start to block CCleaner when it didn't before, it usually gets corrected later.
    Sometimes it's because it's a  new CCleaner version that the AV doesn't recognise at first.
    (Certain AVs are more prone to throwing up such False Positives  than others, make your own mind up what that tells you about those AVs).

    PS. If you have something else that has changed your firewall settings, or have changed them yourself, then that can also prevent CCleaner from opening.

  11. There are 2 possibilities here.

    1. You still have an active licence for CCleaner that is renewing on a yearly subscription.
    2. You no longer have the yearly subscription with CCleaner, but had set up a repeating payment with Paypal.

    We have seen it before where people have cancelled with CCleaner but PayPal still takes the repeating payment unless/until it's cancelled with Paypal too.
    (The money appears to sit unused at PayPal unless you notice it. Allocated to pay something that it can no longer pay?)

    If it's CCleaner who have taken the payment then you need to contact support to get the automatic renewal cancelled and ask for a refund.
    You can use the form here to raise your request:  https://support.ccleaner.com/s/contact-form?language=en_US&form=general
    Please be aware that support are very busy at the moment and although you will get a ticket number when using the form, and an acknowlegement email, it's taking much longer that usual for a person to reply. (A week or longer).

    If it's PayPal who have taken the payment then you need to contact PayPal to get that cancelled and a refund.

    Looking at your attached invoice it does look as if it may well be a PayPal repeating payment.
    It says on that invoice: "If there's a problem, make sure to contact the seller through PayPal by March 1 2024"
    So I would suggest that it's PaypPal that you need to contact first, before March 1st.

    PS. CCleaner is available for Mac (and Android) as well as PC.
    Which you can use a particular licence with depends on what type of licence it is - and sometimes when you bought it.
    CCleaner Professional Plus licences now cover PCs, Macs, and Android devices.
    However the older 24-character Professional Plus licence was/is for 3 PC's.
    The newer 20-character Professional Plus licences are for 3 devices, so they can be used on PC, Mac, and Android alike at the same time.
    However from that invoice you seem to have/had a Professional licence for just 1 PC. (not professional Plus).

     

  12. You need to use the same email address that you originally used when purchasing pro, the reply will be sent to that email address.

    If you don't see it then check the email's spam folder in case it went into there.

    I assume that this licence is still valid and hadn't expired?

  13. If it's the FREE trial - ie. if you haven't paid anything for it - then it doesn't need a key.

    It should say "CCleaner Professional" (with 'trial' somewhere) at the top when you open it.

    If you want to keep using it as Professional after the trial period emds then you either purchase a licence and get a key, or it reverts to the Free version.

    There is nothing to 'look up' until you have purchased a licence, and CCleaner don't even have your email on record until you have purchased.

  14. A direct SATA connection has a faster transfer rate than USB.

    But once the data is transferred any app will still take the same time to work on/with it.

    So while direct SATA will be quicker writing to the target drive you may not notice much difference overall.

  15. Thanks for the explanation, good to hear that you worked out what it was.

    We have seen it before where there can be confusion with 32bit and 64bit versions having different version numbers.
    Once the developers are aware that a certain software has that issue they do usually make sure that the distinction is made.

    However in this case as you seem to have had both versions installed then the Software Updater would still have picked up that the 32bit had an update pending, and should have updated that 32bit (if you told it to) but left the also installed 64bit as it was.

    Sometimes people do want both the 32 and 64 bit versions installed on the same machine, for testing or other reasons.

  16. I believe that CCleaner was following Windows Disk Clean-up when they added that 'Downloads' section to Custom Clean.
    It is actually more granular than Disk Clean-up was, that just deleted everything in the Downloads folder.

    I was one of the many who did get caught out when Windows first put it in Disk Clean-up without any real notice, just a single line lost in the update notes, and it was ticked by default in Disk Clean-up.

    When Microsoft realised the problems that could cause they removed it, CCleaner didn't remove their more granular version because it can be useful.

    But I agree that it should have a clear warning if used, I seem to recall that we've suggested/advised that to the staff before.
    (There again many people seem to ignore such warnings anyway and just click through without reading them).

  17. There are a number of reasons why what CCleaner estimates can be cleared differs from what actually gets cleared, and you have to remember that what the Analyze/Scan comes up with is only an estimate of what can be cleared.

    Those reasons could include things like:
    Files that would normally be cleared but are still in use so can't be deleted, eg. files that weren't in use whan you Analyze that have started being used again.
    Windows files of a fixed size that CCleaner deletes to clear the contents, and Windows puts straight back as empty files of the same size.
    Synced files that CCleaner does delete, but get immediately synced back from the cloud. eg, synced Browser data and history.
    Files that Windows had listed as being there, but which actually didn't exist. eg. the corrupted Recycle bin issue.
    There are other possible reasons.
    See the link in my signature below this post - the section "Files that re-appear straight after cleaning:"  gives an explanation of what may be going on and how you can stop some of it.

    If you want to try and track down just what those files are then you have to use Custom Clean to see what an Analyze is finding (File list in Advance settings, or double click an category after the Analyze), Run Cleaner, and then Analyze again and/or check in File Explorer to see if they are still there/came back.
    That's a long job to check everything, and TBH isn't of much practical use anyway..

    I long since stopped bothering about differences between what Analyze/Scan says and what actually gets cleaned.
    Lets face it, with the large capacity drives that everyone has these days if you are scrabbling about to save a couple of GB space then you have bigger problems.
    It's not like 15 years ago where an average laptop would have a drive of 32GB capacity or even smaller, average drive capacity is much larger these days.
    If you are struggling for a couple of GB free space then get and fit a larger drive, you can pick up a top named 500GB or even 1TB SSD for relative pennies these days.

     

  18. That depends just what it is about billing that you need help with.

    You can use the form here to raise a support request:  https://support.ccleaner.com/s/contact-form?language=en_US&form=general

    Please be aware that support are very busy at the moment and although you will get a ticket number when using the form, and an acknowlegement email, it's taking much longer that usual for a person to reply. (A week or longer).

    Please also note that as it tells you in the email opening another ticket may put you back down the queue and so further delay the response.
    (That's just the way that the automated queueing system works).

  19. It appears that the KB has been pulled, nothing official;y announced yet but users report that it is no longer trying to install.

    As the update isn't even needed on Win10 Home, which doesn't have Bitlocker,  it's taken them long enough to pull it.

    The biggest problem for a quick fix seems to be that many OEMs have put the recovery partition before the OS partition, that is contrary to MS guidance for OEMs and means that it cannot now be easily expanded.

    From MS:
    https://support.microsoft.com/en-gb/topic/kb5034441-windows-recovery-environment-update-for-windows-10-version-21h2-and-22h2-january-9-2024-62c04204-aaa5-4fee-a02a-2fdea17075a8
     

    Quote

     

    IMPORTANT

    This update requires 250 MB of free space in the recovery partition to install successfully. If the recovery partition does not have sufficient free space, this update will fail. In this case, you will receive the following error message: 

    0x80070643 - ERROR_INSTALL_FAILURE 

    To avoid this error or recover from this failure, please follow the Instructions to manually resize your partition to install the WinRE update and then try installing this update.

     

    Quote

    When you try to apply this update on a PC that has no recovery partition, the update is unsuccessful and you receive the error 0x80070643 ERROR_INSTALL_FAILURE.

    You do not need this update if the PC does not have a recovery partition. In this case, the error can be safely ignored.  

    We are working on a resolution and will provide an update in an upcoming release. 

  20. M$ are going to have to come up with an easier fix, as you say resizing partitions is not something that most would want to get involved with.

    Of couse being M$ whatever they do come up with might (probably will) 'break' something else for some users.

    Probably the best would be to get the new image file update down to below 500MB if they can.
    It's my belief that modern programmers have got lazy about optimizing the size of what they create because there is usually a lot of storage space available compared to 'the old days'. (Just look at how much space the CCleaner folder now takes compared to what it used to be).

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