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Posts posted by nukecad

  1. The Google toolbar is not a virus.

    It was in the Standard CC installer as an offer. (it's no longer there,  the CC browser gets offered instead).

    It's picked up by some AVs as a PUP - a Potentially Unwanted Programe.

    In this case it wasn't actually the Google toolbar but the new CCleaner browser that your AV has picked up as a PUP and got just which PUP it was wrong, probably because it's also a browser.

    The main point to note is that there was almost certainly, (never say never), no virus involved, it was just a warning that you may not want to download/install that particular software. (Because doing so would change your browser - which it did).

  2. Easy Clean uses it's own settings and will do it's own thing regardless of your other settings.
    Easy Clean does not respect what you have ticked or unticked, you must use Custom Clean to do that.

    Custom Clean does remove the cookies - (unless you tell it not to).
    It just doesn't call them 'tracking' cookies - see the link at the bottom of this post.

    The CCleaner setting for Adobe Reader can be found under the CCleaner 'Applications' tab.
    It's about halfway down and is 'Adobe Reader DC'.

    There is also a setting in Reader itself which turns on/off the saving of history / recent files.
    Open Adobe Reader and go to Edit>Preferences>Documents and you should see the option 'Documents in recently used list' - if that is set to 0 then no recent list will be saved.

  3. 22 hours ago, trium said:

    not 600 mb -> 6 gb was found :-)

    If you look at my later post you'll see that I had already apologised for reading it wrongly.

    12 hours ago, Willy2 said:

    - The Clipboard is located in the memory of the computer, NOT on your HD.

    The traditional built-in Windows clipboard only kept one entry, and indeed kept it in memory.

    Other clipboard apps can save multiple entries, and can save them across reboots (or even crashes) by writing them to temporary files.

    Windows 10 clipboard can now also save multiple entries, and is able to share clips between devices.
    You can also "pin" clips so that they are always available,  to do that they have to be written to disc because otherwise they would not survive a reboot.


  4. That's odd, how long is a clean taking?

    If you can post a screen shot similar to those above we might be able to spot something.

    You could also try running CC in debug mode to see what the log says - but with that many files it's probably going to be a big logfile so we'll leave that for later.

    Edit- Andavari's thought about a corrupted recycle bin is a distinct possibility,  we've seen a couple of those recently.

  5. It could well be the clipboard.

    I'm not sure just how the new style multi-clipboard works.  (I still use the single clip at a time).

    But it has to store the multiple clips somewhere.

    I'm guessing that might show under 'System - Temporary Files' following an Analyze in CC?

    Edit. CC can sometimes struggle deleting very large amounts of data.  If it does then the built in Disk Clean-up will get the majority (taking a long time) and then CC will do the rest.

    Edit2. Your first post did say 6000 it was me that read it wrong.

  6. 600MB is quite possible if you have not run CCleaner before, or not run it for a while.

    From your description I think you will have used the 'Easy Clean'?

    Instead use the Custom Clean, which gives you more viewing options.

    After an analyze you should see a screen similar to this, showing what CCleaner has found where:
    (Don't worry about Firefox being skipped that was deliberate on my part, and don't worry about Edge being highlighted like that yours won't be).


    Double clicking on any of those entries will give you details of the actual files found, eg. I double clicked 'System - Windows Log Files to get this:


  7. If you are talking about website passwords then you need to use the 'Custom Clean' and not 'Easy Clean'.

    You also need to untick 'Saved Passwords' for each browser that you use, and may also need to untick 'Saved Form Information'.
    (Some websites save passwords as forms).

    Custom Clean will then leave your passwords alone for that browser.

    If you use Edge or IE, those are found on the 'Windows' tab, all other browsers will be on the 'Applications' tab.
    Here's a screenshot showing those 2 boxes unticked for Firefox; you need to do the same for your browsers.


  8. As previously said Windows 10 is the best/safest option to deal with it's own installation files.
    Using anything else may 'break' your computer.

    You say you've already run Disk Clean-up. - Have you also tried running 'Storage Sense' from the Windows 10 settings?

    The options/menus are slightly different depending on your Win10 version. This is the sequence for 1903, older versions have similar but slightly different labels:(Settings>System>Storage>"Configure storage sense or run it now" then on the new window "Clean now")

    PS. I don't even have a hidden 'C:\Windows\installer' folder on my 5 year old laptop, despite numerous version updates. (Started as 8.1 now 10v1903).
    I've never done anything to remove it, other than run those 2 built-into Windows cleaning tools at least once a month.

  9. This has gone off topic,
    But classic Solitaire is still there under 'Microsoft Solitaire Collection', the classic version is 'Klondike'.

    You can disable Cortana, I did it years back and it's never returned.
    Dont worry about the searchbox, it has been seperated from Cortana in 1903 - but you don't need it anyway.
    Simply click the Windows icon to open the start menu and start typing what you want to search for, no box is neeeded. (Give it a try).

  10. It is deliberately meant to be like that, so that you have to think about what you are doing and don't delete the wrong things.

    Some files, especially some system files (.DLL's and the like) NEED to have duplicates in different locations for your computer to work properly.
    If you could just delete them without thinking about it then you could very easily break your computer.

    Unless you are very experienced then you should only use the Duplicate Finder to look for duplicates of things that you have put there -  Photos, Videos, Music, Documents, etc.
    Leave any/all system and program files well alone.

    And then it's still up to you to decide which you want to remove (if any) and which you want to keep.
    Nobody else can decide that for you, especially not a program.

  11. 43 minutes ago, scoobydog said:

    Cease to be supported?  How does that happen?  Two windows versions behind?  Again how does that happen given updates are set to download and install automatically?

    Don't worry about it for now, it's a Microsoft thing.

    There were some issues with Windows 10 version 1809 not working properly on some machines, so MS stopped pushing automatic upgrades to 1809.

    When 1903 came along there were also changes to how updates/upgrades work so that Windows no longer automatically upgrades without asking the user first.

    As we say don't worry about it, Microsoft are now in the process of automatically updating those still with 1803 to the latest 1903, skipping 1809 altogether.
    They are doing it slowly so yours may not have happened yet.

    (I did one for a friend a week or so ago, and her laptop updated from 1803 to 1903 with no problems).

  12. PST files are MS Office Outlook files.

    Outlook should open them, if you don't have outlook then there are various viewers if you google 'open  pst files'.

    TBH though I don't think they will contain what you are looking for, I believe that they contain your contacts etc. They may have the contents of old emails but I doubt they'll have the attachments.

    External backup and OneDrive both failed?  That sounds odd.

  13. To illustrate what TwistedMetal is saying about 'cookies to keep' see the screenshot below.

    Obviously Mybank.com and Other Account.com are false names, I'm not going to give the real ones.
    You need to find the cookies for your bank and other accounts that you want to keep.

    1. Visit the site where you want to keep the details and log in.
    2. Open CCleaner as shown, find the cookie in 'Cookies on Computer' and click on it to highlight it.
    3. Then use the arrows in the middle to move it into 'Cookies to Keep'.
    4. Custom Clean will then leave it alone in future. (Easy Clean will still remove it though).


  14. It sounds as if you have a scheduled task left over from the uninstall. Probably the Update Task.

    Run the Windows Task Scheduler, on the left select the 'Task Scheduler Library', and see what CCleaner related tasks are there.

    Highlight the task and on the right select 'Delete'.


    Then take a look in your 'tasks' directory and see if you have the following, (or anything else relating to CCleaner), and if so then delete it -

    C:\Windows\System32\Tasks\CCleaner Update

  15. You should note that that ghacks article is from December 2015.
    It's 4 years old and the Windows OS has changed a lot since then.

    Note where, even back then, it says:


    Some of these files are required during updates or removals and should not be deleted

    A warning that is also repeated on the software site itself.

    Windows 10 handles updates and update/installation files differently to previous Windows versions and deleteing those files prematurely can 'break' Windows 10.

    That was the reason that cleaning of 'Windows.old' was removed from CCleaner in 2018.

  16. I'd  also add that the higlighted file in your screenshot is a "Windows.old" file.

    Because you have Windows 10 you should not try and delete "Windows.old" files using CC or anything else other than Windows itself.

    That function has been removed from CC  because Microsoft changed the way it handles those files and removing them prematurely can 'break' Win 10.

    Use the built in Disk Cleanup or Storage Sense to remove them.