nukecad
-
Posts
7,722 -
Joined
-
Last visited
Posts posted by nukecad
-
-
There is a new CCleaner version v6.23 just released a couple of hours ago, I'd update to that and try again.
From the release notes:
QuoteWe've resolved an issue causing Health Check to get stuck for some users.
If you are still having issues after updating CCleaner then which apps is it saying that you have updates available for?
(Click on where it says the updates are available, or go to Tools>software Updater to see what that lists). -
v6.23 has now been released :
-
The point of doing a drive wipe before passing the drive on to someone else is to remove all traces of your old/deleted files so that if a new owner runs recovery software it can't recover them.
If you want to be sure that deleted files can't be recovered from D: then you wipe it.If you want to be entirely sure your files can't be recovered by someone then do what buisnesses do when getting rid of their old computers. Ie Take the drives out.
Put new ones in, or give/sell it without any drives.
If you want to be nice then you can put at least a new C: drive in there, and to be realy nice install Windows on it for the new owner.An older computer whit a HDD will greatly benefit from having a new SSD as the C: drive anyway, it's a recommended (almost essential) upgrade for any old computer.
(If/when I've had an older laptop to fix/refurbish before donating it to a charity etc. one of the first thing I generally do is make sure the C: drive is an SSD, and if it isn't then change it to one). -
Dunno, but new reports of software Updater not working properly have stopped being posted so the issue is probably resolved.
Have you tried it again to see if it now updats your outdated apps for you?The Hard drive message is the Standard User Account Control message that you get whenever you install/update an app.
In Win 7 you can adjust it or turn it off if you are logged in as an administrator.
https://support.microsoft.com/en-gb/topic/guided-help-adjust-user-account-control-settings-in-windows-7-and-windows-8-605f891d-42c5-2b93-4b4b-e4c5d4d35f60 -
v6.22 is the current version and was released on 13th March.
It is the version currently available to download from the 'Builds' page.However as new versions are generally released each month then v6.23 should be due any day.
I'm guessing that someone has jumped the gun with those emails and sent them out a bit too early.
(Either that or v6.23 has been held back for some reason). -
Err, simply don't run the driver updater.
But I guess that you mean the little red circle with a number, no you can't turn it off so just ignore it.
I ignore it and I have Pro, but I don't want any of my drivers updating unless I choose to update them myself.
-
That is as intended.
The free version will tell you about them, and you can then go and update them yourself if you want to.
The Pro version can fetch and apply the updates for you, if you want it to.
There are a number of features in CCleaner that have limited functionality in the Free version, if you want to use those functions fully then you have to buy CCleaner Pro.
The basic cleaning functions work just the same in both Free and Pro.
It's the extra functionallity that can make things even easier that you pay for.If you are using CCleaner Free then those Pro only 'extras' are shown but greyed out and marked as being for 'Pro' use only.
eg.
-
3 hours ago, Erik1616 said:
I have no scaling settings, 1080p monitor, nothing fancy. If it's a fixed size then why is it different on my screenshoot? I'm familiar with scaling, the text size would be different in our screenshots if it was scaling.
But what do you have your resolution set at?
And no, depending on how you have set things the text can look the same size on your screen - but it is actually bigger.
It's a combination of screen resolution, scaling, and magnification - all 3 working in combination to give different appearances.In some cases they are not in balance and what looks on screen like normal sized text doesn't fit into it's unscalable box/window, it runs outside the window just like in your screenshot.
That can happens when boxes and window sizes are specified in pixels to suit particualr resolutions.
If you then increase the display resolution there are more pixels per inch displayed, and so the box/window then looks smaller on screen.
(Most programme writers have made the mistake of having scalable content in a fixed pixel size box/window at some time, I know I have when I used to write code myself).Compare the size of the white window in your screenshot and the one in mine, your is much smaller compared to the main CCleaner UI behind it*.
That is because that windows size is a fixed number of pixels, and you have your screen resolution set to display more pixels per inch than I have mine set.
Both white windows, mine and yours, are actually the same number of pixels high and wide, but your display is showing more pixels per inch so that fixed number of pixels take up less inches on your screen.
*(The main CCleaner UI is not specified as a fixed number of pixels, so it can change size with different screen resolutions).Everybody seeing this issue who posts a screenshot has normal looking text that does not fit the window, just like yours above.
Putting their scaling and resolution back back to "(Recommended)" has cured it for them.
-
Personall I think it's Firefox updates, but it could equally be Windows updates.
They do tend to happen about the same time each month, and both are know to introduce various bugs at times.I understand about not wanting to go through the hassle of a reinstall.
PS. You do know that you can sync Firefox too?
https://www.mozilla.org/en-GB/firefox/features/sync/ -
I suspect that was/is advertising spam, but I'll give the benefit of the doubt.
It's new and AFAIK the Windows version is still in Beta so unlikely to be included in the standard CCleaner until it is much more established and in common use.
If you know, or can find, where it is saving history/caches then you can make them 'Includes' in Custom Clean.
-
A CCleaner Professional Plus licence is valid for up to 3 devices so it's fine to do that.
To install on a second or third Windows device:
Download an installer for the latest version from here: https://www.ccleaner.com/ccleaner/builds
Double click the downloaded installer and it will install CCleaner Free.
Go to Options>License Key and input your registered name and key to register it as Pro.You can use the same key on Mac and Android devices, or a mix of them all.
It's a similar process if you want to put CCleaner Pro on a Mac or Android device, but you have to get the installers from a different place.
Be particularly careful to follow the guidance linked below if putting it on an Android device. If you already paid for Pro Plus then you don't want to buy another licence through Google Store.
See the guidance here which also includes installer download links: https://support.ccleaner.com/s/article/how-to-register-and-activate-ccleaner-professional?language=en_US -
Very interesting about the change of process priority speeding things up, and by that much too.
Thanks for letting us know, and I sure others may be trying it in future."Restore Folder Structure" (or attempt to) is an option in the advanced settings, see the screenshot below.
Yes the filenames are usually randoms, it is a bit of a pain but most people are usually just happy to get their 'lost' files back and rename them.
Ignored files may be system files, 0-bytes files, non-deleted files, etc. Stuff that you aren't usually looking to recover.
Again there are options in the settings if you want to include scanning for those.I originally attached this screenshot when answering a question about scanning for non-deleted files on a crashed/reformatted disk, but it shows those other options too so I'll use it again rather than attaching a new one.
-
For licencing/account issues you need to contact support, we can't access accounts here.
You can raise a support ticket by using the form here: https://support.ccleaner.com/s/contact-form?language=en_US&form=general
-
I have split this out to it's own thread, it is not the same issue as where it was originally posted.
That was related to Smart Cleaning which you say that you are not using.First of all are you giving Firefox time to fully close before running CCleaner?
It can sometimes take a while for Firefox to fully close. (And it may not be showing in Task Manager because it is in the process of closing).However what you describe sounds more like a known Firefox bug where it doesn't close properly.
It's something that has been happening for years and it usually starts happening following a Firefox update.
(Best guess is that the update hasn't installed correctly for some reason?)
https://support.mozilla.org/en-US/questions/1232653
https://support.mozilla.org/bm/questions/1256490There are many other such threads - generally if/when it starts happening for you then the way to fix it is to reset Firefox or sometimes you need to uninstall/reinstall Firefox.
-
That is interesting, - because the network passwords themselves are saved in registry entries.
Just to note that the 'Manage Known networks' that you screenshot should show the networks that you have previously saved a password for, whether they are currently available or not.
Mine is still showing ones I haven't connected to for a couple of years, (some of which no longer exist), and I run Custom Clean multiple times a day.However; to enter (set up) a password for a network it has to be in range and you have to connect to it, when you connect is when it asks for the password.
If at some time you have told Windows to 'Forget' a Network (or cleared not-in-range-networks out some other way) then it won't show in that 'known network' list again unless/until you connect to it again and enter the password again.
So the question has to be - are there any other saved networks showing in your 'Manage know networks' list before you run Custom Clean?
ie, Have you been in range of and reconnected to the 'missing' networks and re-entered their passwords? They won't be there unless/until you have done that.Edit- I do note that you say your are adding the the networks back manually.
But as far as I am aware the network still has to be within range for you to do that, otherwise you just get a "Couldn't add the new network" error:
-
Thanks,
I have not seen that reported before. Let's see if you can narrow it down.
Try doing a Custom Clean without running the Reg Cleaner, close CCleaner. - are your network passwords still there?
If they are still there then do a Reg Clean without a Custom Clean, close CCleaner. - are your network passwords still there?
PS. We advise against running reg cleaner as a regular thing, it will not speed up your computer, and can even break it. (There are plenty of posts about that happening on this forum).
Registry Cleaning is a specific tool for fixing things, it is not a regular cleaning tool.
For the official Piriform advice on using the CCleaner Registry Cleaner see this: https://community.ccleaner.com/topic/59952-i-get-a-registry-error-on-ccleaner-on-windows-10-i-have-scanned-5-times/?tab=comments#comment-326804 -
Sorry, but your question is unclear.
Are you on Windows, Mac, Android?
Which part or parts of CCleaner are you running?
Exactly what do you mean by "all my saved Wi-Fi networks get deleted, so I have to add them back manually. "?
These are wifi networks, is this what you are meaning or something else?
-
You can do for yourself what Breachguard would do for you, that is check your email addreses (and passwords) periodically to see if they have been in any new breaches.
It doesn't cost anything to check them here:
https://haveibeenpwned.com/
https://haveibeenpwned.com/PasswordsI check mine there about once a month, but if you want to do it more often say weekly or even daily that's your choice.
-
CCleaner was developed and has always been owned by Piriform, back since 2004 when it was first launched as "Crap Cleaner".
Although Piriform wasn't registerd as a company until 2005, it was the CCleaner developers who founded the company.
https://en.wikipedia.org/wiki/CCleanerHowever many people didn't/don't know that - and that is why the website domains were changed, simply because the CCleaner name is better known worldwide than the Piriform name.
(They had already registered/owned the CCleaner domain names for some time. You do that to prevent others using the domain names and pretending to be you).Piriform was acquired by Avast in 2017, and then both were acquired by Norton Lifelock, now Gen Digital, in 2022.
But Piriform still develop/maintain their own softwares and still run as a seperate company, just as a part of a larger group to share resources such as servers, data-centres, a product licencing system, etc., etc.Many household name companies, not just software companies, are part of larger groups in that way.
Just why Speccy hasn't had a proper update for years we don't know.
They keep saying that there will be one when asked. but just when that will happen?? -
If you are asking can they see if the number of devices allowed on a licence has been exceeded, and cancel the licence for such a breach of terms - then the answer is yes.
If you are asking about something else then please clarify.
Is this related to your other post about not being able to register? Is it telling you that the licence has been deactivated?
(There can be other reasons for a licence showing as 'deactivated', such as upgrading to a new licence, eg from Pro to Pro Plus, so the old one gets cancelled). -
That notification is indicating that Firefox has closed and so Smart Cleaning has cleaned it for you.
To stop seeing the notifications you could simply change it to clean without notification, see my screenshot above, or turn off the automatic browser cleaning.
However I have no doubt that you want to know why it's happening, and it is odd so I'd be interested too. (and no doubt so would the CCleaner developers).
CCleaner obviously thinks that Firefox is being opened and closed several times a day, and if you haven't been running it then what has?
My first thought is that it may well be the Firefox updater, do you have it set to update even when not running?
From what I can find Firefox checks every hour for new updates and as that checking will open/close a Firefox process then that might be what is triggering Smart Cleaning to run a 'closed browser' clean.
It's in Settings>General
If that isn't it then I would check your Firefox Add-ons to see if one of them may be doing similar automatic checks while Firefox is not running.
A remote possibility (pardon the pun) is that something external is using your Firefox, with your permission or without it.
-
With your permission would be something like voluntary distributed processing, where you donate your computers resources to a research project.
https://en.wikipedia.org/wiki/Volunteer_computing -
Without your permission would be Cryptojacking, such as a bitcoin miner.
https://www.malwarebytes.com/cryptojacking
-
With your permission would be something like voluntary distributed processing, where you donate your computers resources to a research project.
-
I assume that you mean it's Firefox that hasn't been opened.
What is it that is telling you that CCleaner is cleaning Firefox?
Do you mean CCleaner is running a browser clean as part of Smart Cleaning and notifying you in a pop-up notificaion that it has cleaned it?.
If you do have Smart Cleaning enabled than can you post a screenshot of your setting there, eg.
And no, it wouldn't be harmful but it does sound odd to be doing it if Firefox isn't being closed (isn't even open).
-
Are you copy/pasting the key from your purchase confirmation email?
People do make mistakes when typing them in manually. (eg. S instead of 5, I rather than 1, etc).Are you using the name that you registered? It has to be exactly that registered name.
(People have also been know to make typos with their own name when registering it, check what it is on the purchase email).If you don't have the purchase confirmation email anymore then you can lookup your key and registered name here: https://www.ccleaner.com/support/license-lookup
This is the guide on registering your name and key: https://support.ccleaner.com/s/article/how-to-register-and-activate-ccleaner-professional?language=en_US
If you are still having problems after going through the guidance then you can raise a ticket with support using the form here: https://support.ccleaner.com/s/contact-form?language=en_US&form=general
Give the email that you used when purchasing, that identifies you as a paying customer.
Make a note of the ticket number when it is on screen.
You will also be sent an automatic acknowledment email but it doesn't have the ticket number.Alternatively you can email them at support@ccleaner.com
You should use the same email that you used when purchasing, again for identification.
In that case you won't get a ticket number, but will still get an automatic acknowledgement.In either case you will then be in the support queue and will get an email from a person, often that will be within hours but don't always expect a quick reply - sometimes if they are very busy with many earlier requests/tickets it can take a few days to get to yours.
-
Speccy has not had a function update for a number of years now. (It had a minor update in 2020 but that was about licencing not function).
Users are aware that Speccy sorely needs an update because it is not recognising, or mis-recognising, quite a bit of newer hardware.
Personally I'm surprised that in it's current state they still have the nerve to bundle it with CCleaner Pro Plus, and still sell a Speccy Pro version.
(They stopped doing both of those with Defraggler, and that does work as it should).
Outdated apps
in CCleaner Help Requests
Posted
Again, what/which apps is it finding to update?
There was/is an update to MS Office that is apparently very slow to install.
If it is that one then you could try updating through Office itself. (It will still take a while by all accounts).