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Everything posted by nukecad

  1. files not removed

    Analyze will just look for files without deleting them, so you can see what is there to be removed. You have to use the other button 'Run Cleaner' to remove files. You don't need to analyze first, just run the cleaner. If files are not being removed then they are probably in use. Make sure that your broswer (or whatever the files are) is not running in the background.
  2. Sorry, I'm unsure but you could always try it. TBH I think you may have hit on the reason, your Google account may be keeping your Chrome settings and active logins. As you have also run a rival cleaner without success then that would seem to point to something other than the cleaners being at fault here. You could see one cleaner having a glitch, but not two having the same glitch. It may be something that Chrome itself has changed, Google are getting somewhat notorious for hindering/stopping third-party applications working with Chrome. They say it's for security reasons, but most believe it's in order to increase their profits. https://www.forbes.com/sites/gordonkelly/2019/01/23/google-chrome-ad-blocker-ads-upgrade-problem-speed-slow-update/ As for being kept logged in: If you use the 'Remember Me' button when you log in then I am aware that some websites will save your logged-in status at the site itself rather than on your computer. So unless you deliberately use the 'sign-out' button before leaving the site it will log you in again next time you visit the site on the same computer, even if you have shut down in between. (Of course, they have to collect your computers unique ID to be able to cross a shutdown, but that's easily done). Again I'm not sure, but I believe that Facebook can/will do that.
  3. It sounds as if your Chrome may be synced. (But see below about logins). If you clear anything that is synced (Timeline, browser history, etc.) from your machine then it will just get synced back again from the cloud server. That's simply how synchronisation works - info about your activity, settings, etc. is saved in the cloud and then downloaded to your device(s) when you visit (log into) that synced service again. The software (Timeline, browser, etc.) looks at the device you are using and if the info saved in the cloud isn't on there it downloads it automatically to the device. That's how history from your PC browsing gets transferred (syncronised) to your tablet or phone and vice-versa. Unless you clear the info from the cloud server it will keep being synced back to your machine(s). And of course the cloud servers are owned by the software company(s) and they won't let 3rd party cleaners delete files from them. The only effective way to clear synced information is from within each synced application itself which can delete things from its own cloud server. This explains how to do that with Chrome: https://www.cnet.com/how-to/how-to-clear-google-chrome-sync-data/ The gmail login may be something else. Last year google started logging you into Chrome when you logged into gmail or youtube, they may have expanded that to work the other way round as well. Here's an article about it from last year: https://www.theverge.com/2018/9/24/17895536/google-chrome-69-log-in-sync-password-user-data-privacy
  4. Andavari means in Defraggler - Ananlyze - View Files (or open the file tab) - then check (or highlight) the specific files you want to defrag - and select 'Defrag Checked' (or Defrag Highlighted). That defragments only the specific fragmented files rather than reorganising the whole disk, so it's much quicker to do. Windows 10 itself will Optimise (reorganise) the Disk in the background as and when required.
  5. Deletes MS Office 365

    True, it's OT. But sometimes going OT (thinking 'outside the box') helps work out just what the problem may be.
  6. Deletes MS Office 365

    As I understand it 365 is cloud based, saves everything in the cloud (if you work offline it uploads that work next time you connect) and so can sync documents from the cloud to all your devices, and any other device if you log on to 365. There again I've used an alternative to Office for years.
  7. Deletes MS Office 365

    It's telling that Custom Clean removes them but not Easy Clean. Now if we had a list of the Easy Clean defaults to compare with your Custom settings then it would be easier to see what's different between them. But AFAIK a list of EC defaults has not yet been published.
  8. Deletes MS Office 365

    In Custom Clean, on the Windows tab under 'System' do you have 'Start Menu Shortcuts' and Desktop Shortcuts' ticked? I believe they are unticked by default (which will also the be default of Easy Clean) but you may have inadvertently ticked them somehow.
  9. Deletes MS Office 365

    Hi Dave, CeeDee seems to be talking about Office 365, which is cloud based not installed. (Although it will install offline versions of the software I don't see a clean removing them).
  10. Yes it's normal. All defrag tools use different methods, and different rules/settings. All will show different levels of fragmantation depending on those rules/settings. What may be especially relevant here is that they often have settings to ingnore files with less than 'X' fragements, or files that are less than 'Y' KB in size (or more than 'Z' KB in size). Obviously if they have different settings for those then they will show different levels.
  11. Deletes MS Office 365

    I'm not sure just what you mean by "deletes Office 365"? CCleaner should not delete any programme, only it's junk files. Office 365 is online anyway so isn't 'installed' on your computer. Do you mean that your automatic login is being removed? Something else? Easy Clean uses default cleaning rules set by Piriform. Custom clean uses your own settings/preferences. Try this If it's your login that's being removed then I believe (not sure) that by default Office 365 stores them with IE passwords. Open Custom Clean and under Internet Explorer untick 'Saved Passwords' (and possibly Autocomplete form history). If you are using a different browser to access Office 365 then untick 'Saved Passwords' for that browser. (This doesn't seem to be a registry cleaner issue, but just in case - don't use the registry cleaner, especially with Windows 10).
  12. It's a known issue. The Software updater is for some reason reading various software versions differently from what the software itself says. (and Skype is one of them). It seems to be partly a Windows issue. Often the way that the software registers its version with Windows, is different to what the software itself says internally. The two things are not always consistent. We've had a thread on this recently about where Windows will put an extra ".0" in the CCleaner version number. (You can see it if you right click on CCleaner.exe and look at the version number in Properties). So if the updater reads it from the Windows listing of what programme version is installed then that might not be the same as what the programme says internally. The answer would seem to be to read it directly from the programmes .exe file rather than from the Windows listing. But it's not that simple. Trying to do that would meanhaving to scan all of your drives, for all installed .exe's, and then reading each .exe to find the version number (Which of course will be in a different place and format in each .exe). That's going to take a lot of time, about the same as a whole disk anti-malware/anti-virus scan.
  13. Installed latest version of ccleaner

    Don't use any registry cleaner with Win 10, they just can't keep up with the changes that Microsoft make on a regular basis. mta gave you a link to MS's official position. Dave CCleaner has indicated that they are going to move CCs reg cleaner from the 'big button' into the advanced tools section, so less people will be tempted to use it. I'm guessing that the registry cleaner removed registry entries that linked the Mouse/Keyboard USB drivers to the USB port(s). Simply unplugging and replugging the USB connections (or dongles if they are wireless) should get Windows 10 to correct things again. (I've had it happen with wirless mice seemingly for no reason, unplug/replug usually fixes it).
  14. Just in case we start to get posts about Firefox saved logins and passwords being cleared - It's not CCleaner doing it, it's AVG's password protection being too zealous: (They are still there, just being blocked). https://www.bleepingcomputer.com/news/security/avg-password-protection-blocked-firefoxs-access-to-saved-passwords/
  15. Build 5.58.7209 hangs on Temp folder

    If you've not run CCleaner before, or if it's been a while since you cleaned, then it may simply be that there are a lot of them and so it's taking time? We've seen this before and one trick that usually works is to use the built in Windows Disk Cleanup to clear the initial backlog of temporary system files. (Disk Cleanup will also take a long time). After doing that then run CCleaner to get rid of the things that Disk Cleanup doesn't. CCleaner should run normally from then on.
  16. New forum look.

    Don't like it. Not too bad on the laptop. (Malwarebytes forum has been using this Ipboard version for a while so sort of used to that). But on the mobile/Android version it's horrible IMO.
  17. I notice that you have 'Custom files and Folders' unchecked in that CCleaner screenshot. It might be a good idea to check it if you are specifying custom locations to be cleaned.
  18. v5.58.7209 Skipping IE Cookies

    Are you absolutely, 100% sure? Many things 'Windows' will use IE files or storages spaces, it's simply a convinience for them to use the same files. eg. Skype, OneDrive, and many other applications use IE storage, even Edge uses some of the same files as IE. 'Live' tiles (Weather, news, etc.) on the start menu in Win8 and 10 will often be using IE files/cookies. Fair enough you have Win 7 so won't see those. But if something like one of those is running in the background then CCleaner will see the IE files as being open.
  19. Increasing C Drive

    You can do it manually using the disk management tools built into Windows. But it's a bit of work and entails deleting D (or another partition) to create some free space, then expanding C into part of that free space, then re-creating a smaller D. Here's a guide to doing it (from a company that has it's own repartitioning tool): https://www.disk-partition.com/tutorials/allocate-free-space.htm I've never used one of the advertised tools, the few times I've wanted to repartition a drive I've used the built in Windows tools. I have seen decent reviews about the one in the above link but have never used it, there is a free or a paid for version - your best bet is to read the reviews of a few of them yourself, particularly on technical sites and computer magazine websites. Whatever you do then if you are going to attempt this you should make a clone/mirror image of your drive before starting. (using Macrium Reflect or similar). That way if it goes wrong then you have the clone/mirror as a backup.
  20. windows update again breaks windows

    As noted on a previous thread quite a few of these reported 'breakages' are caused by doing something that no everyday user would do. It's almost as if someone was deliberately looking for glitches in odd corners so that they can then shout 'It's all broken'. OK these things probably shouldn't happen, but have you ever seen any software without a glitch or two? Usually they are not as big a problem as some would like you to believe, in fact most people would never even notice them.
  21. Yes, but when you start with variant browsers then where do you stop? The programme database (and so the downloads) would get massive, for things that most people don't even use. Piriforms (sensible) solution is to cover the standard browsers in the main product and allow the community cover any variants by use of .ini files - notably winapp2.
  22. Have I been pwned.. up for sale.

    I can see mozilla being interested. But TBH if I was selling it I'd be talking to Malwarebytes. Pretty sure that Norton, Kaspersky, et al, would also be interested, but personally I see MB as a better fit.
  23. Indication that CCleaner Working?

    I've never seen the brush 'sweeping' on the taskbar icon. In my Win 10 the background 'square' of the taskbar icon slowly fills with green from left to right when CC is actively scanning or cleaning. (And turns yellow if it halts for user input, such as an open browser).
  24. Cannot update 5.57 to 5.58

    It simply means that you can't host a download of the Slim or Portable installer on another website (eg. Filehippo, and other software distribution sites can only offer the Standard Installer). Only Piriform themselves can host/distribute the Slim and Portable versions. Anyone can download them if you know they are there. (Knowing they are there makes you an 'Advanced User'. ).
  25. That has been known about since before it was released, it's an issue with old Qualcom wifi drivers. It's one of 12 known issues, most of which are not serious. If you have one of those old Qualcom drivers then you will not be offered the Automatic Update to 1903 yet, - of course if you download/installed it yourself then you took the risk. NOTE- Since June 6th if you 'Check for Updates' you will be offered 1903, check that the known issues will not affect you before doing this. I suspect that is why we are now seeing some complaints about it on youtube, they didn't know to check and just installed it. You can find the up to date listing of known issues here: https://docs.microsoft.com/en-gb/windows/release-information/status-windows-10-1903 You can now stop downloaded Windows updates from installing for up to 35 days (5x 7 days), so if you do get the download you can defer the installation until you have checked if the issues might affect you. (PS. I have a Qualcom wifi driver, I knew abot the issue and simply made sure that the driver was up to date, then installed 1903 myself using the Upgrade Assistant. It's not been a problem).