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Everything posted by nukecad

  1. VPN connection

    It isn't a CCleaner problem - It's the Geoblocking provider that are being slow to update their blocklists. (Some are quicker than others). Software manufacturers do not have their own lists, they reference one or more of the Geoblock providers. If your IP is being reported as assigned to Iran then you will find that quite a few things are going to be blocked. The way that geoblocking works is by having blacklists of IPs/countries that are excluded from doing certain things and using certain software. Software has to reference one or more of these lists (by law) to check if usage is allowed at that location. So if the Goeblocking list is out of date then the software can't change it, only the geoblocking company can change it. So you need to either: Shout at your VPN provider to update their IP's/blocking. Change your IP - Which is exactly one reason why VPN routers exist, to get around country blocks. Again as you have installed a new Vilfo router then you should contact Vilfo for help: https://www.vilfo.com/ If you go to that webpage there is a contact email (Top Right) and a chat button (Bottom Right). This "Getting started" page should help you: https://docs.vilfo.com/getting-started
  2. VPN connection

    It's an ongoing problem at the moment, and not just with CCleaner. We have seen a few posts about it. Some internet service providers have acquired ranges of IPs that were orignally allocated to Syria/Iran/Iraq/North Korea. This can be a problem for users because some of these IP ranges are still being blocked from downloading and/or running certain software, or even visiting some sites. Some geoIP lookup databases still see these IP's as coming from the banned/sanctioned countries. It should get corrected in time, but at the moment I've seen a few forum posts here and elsewhere from European users who are being affected. We had one here last month where, when checked, the users IP was showing as Iran and so was getting blocked. https://forum.piriform.com/topic/53819-ccleaner-error-the-product-is-forbidden-to-use-in-your-place-of-stay/?tab=comments#comment-305511 To see if this is your problem then try visiting a few IP geolocation tools and seeing what country they say your IP's are in. Heres a couple of links: https://www.iplocation.net/ https://www.ipfingerprints.com/ With a VPN-router it should be fairly easy to change what IP it is using. (One of the reasons for using one is to get around country blocks). Contact the router manufacturer for help with this.
  3. How to become a staff member??

    Avast already have their own stand-alone cleaner. (Hmm, that rocket logo looks a bit familiar).
  4. Windows 10 1903

    It's not specific to the 1903 update, it's any Windows 10 version update. It's been known about for a while, but TBH it's manually triggered, by using a set of steps that very few people would ever think to do. (Unless they were looking to find an issue to shout about perhaps?). ie. Install a new Windows version and then try to use Restore to go back to a restore point made before the update. And of course the restore point from the old version is not going to work in the later version. (You'd have to roll back the version first and then use the old RP). If you think about it it's the equivalent trying to use an XP restore point on Win 7, that's not going to work. (Though you wouldn't even think about trying that because the XP RP would have been deleted when you installed 7). Most people wanting to go back shortly after installing a new Windows 10 version would use 'Go Back to a Previous Version of Windows 10" instead of trying to use a restore point. Here's the MS page about it: https://support.microsoft.com/en-us/help/4503117/system-restore-on-windows-10-fails-after-you-install-updates
  5. Duplicate File Finder

    It will only list the duplicates. (If you have ticked the option to match by 'Modified date' then any duplicates found will have the same date anyway). Duplicate Finder is meant to help you by doing the tedious searching for you, but it can't read your mind and know which you may not want to keep. Once you have a list of duplicates it's then up to you to investigate further, (look at them and their properties) and decide which of them (if any) you want to remove. There is an option to save the list of duplicates found to a text file, which can help you do that. Be aware that with system files and application files sometimes duplicates files are needed in different locations for applications to run correctly. (Especially duplicate .dll files). If you remove those 'duplicates' then the application may stop working or give odd results. The main use of the Duplicate Finder is to search for photos, videos, documents, etc. that you may have (inadvertently?) made copies of.
  6. Very similar to the CCleaner hack - many infected, but few targeted: https://www.kaspersky.com/blog/shadow-hammer-teaser/26149/ (My thanks to exile360 at Malwarebytes forum for flagging this).
  7. ASUS Live Updater hacked by trojan.

    I should have noted the date on that Kaspersky article, it is a couple of months old. Checking here I did make a post about it at the time. (Must be alzheimer's kicking in).
  8. As I say the display of Easy Clean (and Software Updater, and ....) is controled by a registry entry. I know this because I have played with them and can turn them off/on at will by changing the value of reg. entries. Although if I turn them off they will sometimes (not always) come back after a restart, which shows that CCleaner will modify them itself at times. I guess that in your cases some component of CCleaner is turning them off by mistake? We'll have to wait for Dave or the devs. to track it down. PS. I've also got 1903 on and haven't had any issues.
  9. Whether it's displayed or not is controlled by a registry entry setting. Which is why Dave CCleaner was asking above. If you haven't been 'playing' with the registry then it sounds like something else is changing it, which may be a bug in CC (probably is) or may be something else. I suppose the next relevant question is are you using the registry cleaner? It would be ironic if CCleaner was deleting it's own registry entries.
  10. Opportunity to reduce the CC window

    It's been discussed before and it was a deliberate decision by Piriform to make it a bigger minimum size. They have said that they are "working toward" making it more responsive to the actual display size in use, but no timescale has been given and I wouldn't hold your breath. If your CC window is going off screen so that you can't get to the 'clean' or 'analyze' buttons then this post explains how you can fix that:
  11. Avast Hidden Install

    Because as explained above in APPichaels' first post if you had installed it once then it had set a flag in the registry to tell CCleaner not to show you the offer again. To avoid any issues with unwanted Avast (or google toolbar) installs most regular users here use the 'Slim' installer from the builds page, that does not contain any offer. https://www.piriform.com/ccleaner/builds
  12. Invalid drive size

    Have you raised a support ticket using this form? https://support.piriform.com/hc/en-us/requests/new Whilst we try to help here (for both free and pro versions) this is a user forum and not the official Piriform Support which you have paid for.
  13. Using the Easy Clean or Custom Clean sections of CCleaner will not affect already installed updates. (And probably not downloaded/pending updates but why take a chance?). However you should not use the Registry Cleaner, especially following a major Windows Update In fact you should be very careful of using the Registry Cleaner at all with Windows 10. Windows 10 can change the registry frequently with any update, and updates happen at least monthly. Registry Cleaners will/may not recognise what these changes are and may remove the new/changed registry entries by mistake. Microsoft themselves recommend that you don't use any Registry Cleaner: https://support.microsoft.com/en-gb/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities
  14. I wouldn't run any cleaner between downloading and installing anything not just Windows updates. PS. If you are still on 1803 then you will no longer be offered 1809; you'll jump straight to 1903. 1803 is coming to EoS and Microsoft have said it will be automatically updated to 1903 (in the next month).
  15. Windows 10 1903

    You'll jump 1809 (they stopped pushing it out on Automatic Updates some time ago) and go straight to 1903: https://www.computerworld.com/article/3396660/microsoft-orphans-windows-10-1809-prepares-to-jump-1803-users-straight-to-1903.html
  16. Windows 10 1903

    I have a qualcom wifi driver so was a bit wary of that issue, I checked for an update for it before installing 1903 and it said it was up to date. So I went for it and it wasn't a problem.
  17. There is probably one or more left over registry entries for Opera somewhere. Revo is good, but like any uninstaller it can sometimes miss something. (Maybe you set something somewhere to open in Opera? Uninstalling Opera wouldn't clear that setting). If you have Revo Pro then you could try a 'Forced Uninstall' to see if that will clear it. Otherwise if you are comfortable with using the registry editor you could search the registry yourself for anything that mentions Opera. Usual warning - If you don't know what you are doing with the registry editor then don't use it, you could brick your computer.
  18. Mouse lag after free space wipe

    It's more likely the mouse itself. (Unless you have somehow affected the mouse driver). They can start acting funny at times for seemingly no reason. If it's a wireless mouse then try unpluging the dongle and plugging it back in again. (And change the mouse batteries or make sure it's charged). If it's a wired mouse then unplug/replug the lead. Have you tried a different mouse? It's always a good idea to have a spare mouse handy, because they do break down You could also try going to the device manager, right click the entry for the mouse, and update the driver.
  19. Windows 10 1903

    Sorry for the delay, I got stuck helping/serving in the pub (Travellers on their way to Appleby horse fair). 1903 installed with no problems, download was fine once I'd got a fast conection, but install took it's time. Looking round the settings obviously there are changes, but no problems that I can see yet.
  20. Windows 10 1903

    Just installing it now. Had no problems apart from the slow wifi at home, (5-6 Mbps max), so I brought the laptop across to the pub (any excuse). Wifi 60+ Mbps, downloaded in no time. Now at 82% updating.
  21. Even more so now that Windows 10 Home will let you defer instaling downloaded updates for up to 35 days. So if you do defer the installation then you are taking a risk of losing the downloaded files if you run any cleaner other than Storage Sense or Disk Clean-up.
  22. They removed the cleaning of Windows Update files from CCleaner a while back. Specifically because Windows 10 handles update files differently from earlier Windows versions (It installs some of them over time rather than all at once) and so Windows 10 updates could be / were being affected by the cleaning. To be extra cautious though I wouldn't run CC between downloading and installing Windows updates. Windows 10 will remove the update files itself when they are no longer needed. (Or you could use Storage Sense or Disk Clean-up which both know which windows update files are safe to clean at any time).
  23. Windows 10 1903

    Interestingly the Update Assistant in the UK was still offering 1809 until just minutes ago. It's got 1903 now. (Hazelnuts' link above is the US site). They are releasing 1903 slowly, so it may be weeks or months before you are offered it on the normal release channel. There are also still a few outstanding hardware/software issues that need to be resolved before it will be offered to some machines. eg. You can find a list of all 12 of the known issues here: https://docs.microsoft.com/en-gb/windows/release-information/status-windows-10-1903 If you install 1903 using the Update Assistant rather than waiting until it is offered then be aware that one or more of these issues may affect you. Your choice whether to risk it or not, you know your own machine.
  24. Recovering deleting apps

    LOL, yes restoring the list from a backup of CCleaners settings would be simpler. I guess that we just get used to people who ask for help here because they haven't been doing backups.
  25. It's usually a good idea to have think now and again about the way you are working, we all get stuck with habits. TBH I only ever open Firefox with one tab set at my homepage. (Google search). With broadband speeds these days it's easy and fast enough to just open another tab/webpage when you want it rather than having it loaded all the time. Having your regularly visited sites in your bookmarks/favourites means two clicks and your wanted site is open in a new tab in a second. Of course everybody works differently, and we all have our own preferd methods.