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nukecad

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About nukecad

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  • Birthday 26/02/1960

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    Cumbria UK (Lake District)
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    Beer, beer, and did I mention Whisky?

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  1. It does. But the terms you use there (analyze & clean) are in the standard file cleaning section not the registry cleaner, the standard file cleaner does not touch the registry. In the registry cleaner use 'Scan for Issues' which will find any potential issues in the registry. When the results show use the scrollbar at the bottom to scroll across to the right to see the registry keys found. (Or drag the separators at the top of the colums to change the column widths). The usual caveat about using the registry cleaner- Don't use it unless you know what you are doing and are using it for a specific 'advanced' purpose. It should not be used as a general routine. Microsoft recommend that you never use any registry cleaner, especially with Windows 10.
  2. Nonfunctional desktop shortcut

    Ah, I thought we were just talking about the desktop icon only, from your screenshots I see that it's the File Explorer icons as well. Does CCleaner launch if you double click the icon in File Explorer rather than the desktop? I'm guessing not. It does look more like a corrupt installation rather than an icon/path problem. I would try the uninstall, check in 'C:\programm files\' that the CCleaner folder has completely gone, reboot/restart, and then reinstall CCleaner with a new download from here: https://www.ccleaner.com/ccleaner/builds That's the latest 5.43 version, but be aware that some (not all) users are having (different) problems with that version if they are using Kaspersky AV or Malwarebytes3. Those that are having Kaspersky/Malwarebytes problem are currently switching to the older 5.40 version, which can be downloaded from Filehippo. (Don't forget to untick any Avast/Google offer in the installer, unless you want them of course).
  3. Go to Options > Advanced Untick the box next to "hide warning messages". Generally CC skips if the browser or one of it's components is still open. Give it a bit of time (10 seconds?) between closing the browser and running CC to give everything time to close properly and it should stop the skipping.
  4. Nonfunctional desktop shortcut

    First were you running as an administrator or as a user account when you installed the update? You should install updates as an administrator, if you are a user account then you should right click on the 'ccsetup###.exe' installer an select 'Run as Administrator' to install the update. Second, are you installing CCleaner in it's default location, or in another drive or folder? Right click on the desktop icon and select 'Properties' for the popup menu. Click on the 'Shortcut' tab and see where 'Target' is pointing to. It should be ""C:\Program Files\CCleaner\CCleaner.exe" (or CCleaner64.exe) Next in that same Properties>Shortcut tab click on 'Go to file location' and see if the .exe file is actually there. Those are the first 3 steps from here, there are a couple of other, less common, things you can try: https://support.microsoft.com/en-gb/help/2669244/windows-cannot-access-the-specified-device-path-or-file-error-when-you If all else fails then try completely uninstalling CCleaner, reboot/restart your machine, and then reinstall the latest update (as an Administrator).
  5. I always do the same when I put it on a computer for a friend. I usually go a bit further and untick a few of the items in the regular cleaner that I know can sometimes cause problems with their particular OS. (Font Cache on Windows 10 1803, and so on). Of course they can always tick them again. Which brings me back to Ken's issue. Ken, which version of CCleaner are you running? And did you clean the Font Cache? It's probably unlikely, but I ask because Win 10 1803 introduced a bug that could prevent 1803 from booting if the Font Cache was cleaned. Although that was reported as a 'spinning wheel' on boot rather than a BSOD who knows what MS have changed since. (So it's just possible that it may have been a CCleaner clean that affected your machine after all). There was a 'hotfix' to v5.42, and then v5.43 removed the option altogether while they work on a permanent solution But if you have an older version than 5.43 and did clean the font cache you may have fallen foul of this Windows bug during a normal clean (not the registry cleaner). https://forum.piriform.com/topic/51330-add-option-for-traditional-advanced-results-page/?do=findComment&comment=295726
  6. It wasn't a 'drama' question Ken, just pointing out that it's usually the last thing you did before something breaks that has broken it. The way to troubleshoot a problem is to work backwards from when the problem arose. In this case the last thing you did was a Windows Update and so that is probably what caused your BSOD. Various Windows Updates have been notorious for BSOD'ing a number of computers. It's a particular issue with Win10 Home when automatic updates are pushed out to a lot of people before a problem with the update shows up. Hope one of those solutions works for getting your drive recognised again.
  7. So you ran CCleaner and your laptop was working. You then did a Windows Update and your laptop stopped working with a BSOD. So you are now blaming CCleaner rather than Windows Update? Try going to Google, on another machine, and searching for "windows update bsod". OK leaving that. You tried a reinstallation of Windows on advice from MS. A hard drive not being found after an installation/reinstallation of Windows is not common but it is not unknown either. Try taking a look here for 6 different fixes depending on just what the problem is: https://www.partitionwizard.com/partitionmagic/hard-disk-not-detected.html EDIT PS. Don't use the registry cleaner as a normal routine. It is an advanced tool that has it's uses, but it is not something you should use lightly. General rule - If you don't know how to safely use the 'regedit' built into Windows then don't use any registry cleaner.
  8. If CCleaner was set to clear the browser history then it would have cleaned all the browser history up to the last time you used the browser. I don't use Chrome but that sounds like Chrome itself clearing anything more than 3 months old from it's history. I would imagine it's a setting you can change in Chrome, maybe a Chrome user can confirm that? Unfortunately if it's gone it's gone, unless you bookmarked it or refered to it somewhere. Maybe another search will find it again if you can remember how you found it first time.
  9. Dear Tech Support

    Note:- Use of a third party add-on is not recommended and may cause a clash with Husband 1.0.
  10. It's usually because IE, Edge, or something that uses their storage, is still running in the background. Take a look at this from last Saturday, another user had a similar problem and with a bit of testing found that it was IE that was being slow to close.
  11. Uninstalls itself

    What happens if you double click that white Icon? If CCleaner still runs then your icon cache has probably become corrupt, it happens and once it does it tends to happen again until you rebuild the icon cache. This tells you how to rebuild the icon cache in Windows 7/8/10 https://www.howtogeek.com/232779/how-to-rebuild-a-broken-icon-cache-in-windows-10/
  12. Good that you tracked it down to your satisfaction. Now as to why IE is taking it's time fully closing......?? Maybe something that you did differently in your first IE session (when it closed quickly) and you second IE session (when it closed slowly) could give you a clue?
  13. Seems to be an issue with Windows servers based systems and Avast since the April Windows update. This thead suggests that you will need upgrade to Avast Business Edition on server based systems. (Which you have done with the trial). https://forum.avast.com/index.php?topic=218584.0 Sorry no further clue with CCleaner stopping, (I'm not sure that Piriform do yet either). As with a few recent problems it's hard to tell if it's CCleaner, Windows Update to 1803, or something else, that is causing it for some but not all users.
  14. When CCleaner skips something it's usually because (some of) those files are in use. Many apps other than Internet Explorer also use IE's files and storage. Which is what Nergal was getting at. The fact that you were able to sucessfully clean straight after a restart also points to the liklihood that it was/is open files that was/is causing CCleaner to skip IE. (After the restart CC did the cleaning, sucessfully, before the offending files had been opened again). It could be that something else is using those files, again Nergal listed some but there are many other Microsoft apps that could be also using them. Even some non-microsoft apps will use them, because they're handy. Alternatively it could be that IE is not closing properly, so some processes are still running in the background and not closing properly. I suggest you try the following: Restart and run CCleaner, hopefully it should clean the IE like before. Open IE and close it again. (Don't do anything else). Run CCleaner again and see if it skips IE or not. If it does skip IE then that tells you that IE is not closing properly. If it cleans IE without skipping then it tells you that something other application is the problem.
  15. I've not had this problem myself. But from the descriptions I've seen I would say it is an antivirus, antimalware, or similar that is closing down CCleaner. It's happy when CC is just scanning, but as soon as CC tries to delete or modify something the AV/AM shuts it down. Personally if this was happening to me my first step would be to disable my AV/AM/AE/AR and see if CC would clean then. If it did I would then turn my A# back on and make CCleaner an exception in it. If you try this and it works for you then please- 1: Let the forum here know. 2: Let your A# provider know it's blocking CC as a False Positive.
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