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Charles Robinson

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  1. Yes, after I logged in using forgotten password, I did view my Screen Name, logged out, and then logged in OK using that screen name. I may have a login to ccleaner.com but can't seem to find it. In fact, I see nothing to click on for login to that web site so that I can request support for a problem. I tried to find piriform but - nothing. I want to report a problem updating my copy of ccleaner. I've been running the product for years but today when I click on ccleaner's update link it says it is updating from 5.83.9050 to 5.84.9126. It looks from the little progress bar that it is updating OK but then it disappears. If I then launch ccleaner from the usual shortcut it says ccleaner is still at 5.83.9050. So how do I open a ticket to report the problem? You can close this ticket unless it can be used to handle the update problem. Please reply to let me know what to do... .
  2. I am trying to login to the forum (community.ccleaner.com) and am having a problem where it will not accept my signin. I then take the forgotten password route and give it my new password the 2 times it is requested and it logs me in OK. But then if I logout immediately and try to login right away with the new password it rejects my login saying that my password or screen name is no good. I am trying to use my email address together with my new password. I do not have caps turned on. On W10 desktop PC.
  3. Ah yes, that was it. I did not notice the scrollbar and of course DFF had selected all my other drives as well as the C drive. Should have been obvious but I missed it. J drive is my external HD "My Book". The dbl spacing in my post came from when I pasted the email I had received into the post. It took up a lot of screen room and I wanted to get rid of the dbl spaced lines. And I did finally find how to submit a problem to Support without having to log in (I don't have a login). I would close this ticket but I don't see how to do that.
  4. I asked Support for this problem but they said they did not see what was wrong. Also, I don't know how to make THIS forum entry single spaced. Also, I forgot how to open a new ticket to Support, and the old problem has been closed so I cannot update it. I am using a current CCleaner/DFF, W10 64bit desktop PC, and I did NOT have "C:" checked. I have attached the screenshots of my search (I only want to find LOG files, btw), and the results page (DFF essentially found ALL files that are on my HD. Here is my problem ticket email: John Kelly (Piriform Support) Aug 9, 14:47 EDT Hi, Thank you for your email. First of all, I sincerely apologize for the delayed response as we've recently received a much higher than normal volume of support requests. Secondly, from your screenshot I see nothing wrong, except I do see you mouse on C: without the *.log. Did you by chance have C: and C:\*.log checkmarked when you found all files? If not, I am going to see a screenshot of the rules for C:\*.log as well as a screenshot with the erroneous results. Kind regards, John K | CCleaner Support - Wichita, Ks. Cwr64 Jul 27, 16:37 EDT I tried to use CCleaner tool DFF "Add" to find only duplicate log files on my "C" drive - as in files having suffix *.log But DFF seems to find all files. What am I doing wrong? Please see attached screen shot. Attachment(s)
  5. @MTA - Two more questions about your request to run in safe mode..... I assume this is the VSS you are talking about - "Volume Shadow Snapshot (VSS)" I can see that " restore points and hibernation unchecked. (Settings, Options, Advanced)." are there to be unchecked. 1. But VSS is already unchecked (from Defraggler's install), so it currently indicates that Defraggler will NOT stop VSS when defragging my NTFS internal hard drive. Is that what you want? 2. Should I run with your 3 options all the time or should I run with those options only when running Defraggler in Safe Mode? fyi - I saw that Defraggler ran when I rebooted - it defragged (at least) the paging file when it ran. I had forgotten that I had selected for Defraggler to run 1 time at reboot. My Defraggler is V2.18.945 64bit - which is the copy I downloaded from Piriform yesterday Running Windows 7 Home Premium SP1 64bit current with all Windows Update patches. I ran CC right before running DF. I run the current free AVAST AV software.
  6. OK - 1 question though... With Auslogics Disk Defrag, maybe the product is defragging only fragmented files, while Defraggler defragments both files and the hard drive itself. Is that correct or wrong?
  7. OK - I just now downloaded and installed the current Defraggler and have the same problem, I think. When I run Auslogics Disk Defrag, it usually runs to completion in just 3-5 minutes - never longer than 10 minutes. I started Defraggler right after running CCleaner. Defraggler says my disk health is good. It also says the HD is 17% fragmented, that there are 233 fragmented files, 1,066 fragments, used space =226GB, Free space 357GB. It also say Defragmenting is at 5% with remaining time: > 1 day. This after a half hour of defragging with pretty much nothing else running. I do run the current free AVAST AV software. Windows 7 Home Premium 64bit current with all Windows Update patches. The CPU is a fairly fast 4-core AMD CPU, and it is about 20% busy with Defraggler using about 17% of the CPU. The hard drive seems to be busy about 60% of the time - sometimes less. So - what's the problem with Defraggler software?
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