Scooter6

Hmmm. Firstly, I am amazed at how quickly someone replied. Thank you so much. When I right click items on my task bar items (Mozilla, Word & Outlook), no items appear other than the name of the program and 'unpin this program from the task bar' . The only other items on the task bar are an icon for Windows Explorer and the Windows Start gizmo but nothing happens when I right click those. It's wierd that CCleaner takes so long to clean the Task Bar Jump Lists. It's even wierder (and frustrating) that Windows won't start properly. I tried to get online help from Microsoft involving posting a plea for help on a forum but I had to join Windows Live ID and provide a stack of personal information just to post a message so I quit out. I guess I could have just made it all up but by then I figured I had paid several hundred dollars for an operating system that isn't and I was getting cranky.

I'm running Windows 7 Home Premium and am having problems on booting up. Every time I press power, Windows starts to boot, gets to the coloured boxes, screen goes blank (not blue), reboots and a DOS like screen appears with options to start in 'safe mode or normally' then an error message says "Windows was not shut down properly". If allowed to boot normally, all is well. When I run CCleaner, it takes forever to work through something called Task Bar Jump Lists. What are Task Bar Jump Lists - I didn't even know I had them. Some programmes (mostly games) take over 15 minutes to launch. Are these issues related? I seem to have this problem recurring whenever I run a Windows update. I've got Sophos virus protection and have run Spybot Search & Destroy - nothing found. Be gentle, I am a rank amateur newby.