BeeJay

First time I tried this (%temp%) there was a ton of files so I deleted all of them. However, both before and after doing that I'm still getting the error message. Also, I'll try and attach a file cclog that shows what is listed on the screen after EVERY cleaning. cclog.txt cclog.txt

I know what you mean. I guess sometimes the "easiest" are the hardest to solve. I think my next step is back to good old DOS to poke around with a disk editor...those darn words (from the error message) have to be buried somewhere ob the HD !

No everything seems to get deleted thats supposed to be deleted

Thanks for all your effort/suggestions Tony. In the CCleaner folder I only have winapp.ini (not winapp2.ini) and no reference whatsoever to President's Choice or anything even vaguely close.

No Tony. options/custom area is empty. Sure is a mystery as to where CC is getting this file name from and it is ONLY when running the CC clean function following the analysis that this message shows up.

Thanks hazlenut. Yes, was aware of Loblaws...and yes, we do use President's Choice. I tried things you suggested but unfortunately the "cannot delete" problem still happens when running CCleaner. BeeJay

Hi again Tony...not good news ! Just spent a few hours trying everything suggested but still the problerm exists. Either CCC or Windows (or something else) seems to think that "President's choice etc. etc" exists yet no matter what, I cannot locate evidence of it anywhere or anything even close to that name. The system is Windows 98 SE. I'm at a loss as to what to do next. The existence of this file or folder doesn't seem to be causing any other problems but it sure drives you nuts, when EVERY time you run CCleaner if gives you the message (and requires acceptance of the message) that the file cannot be deleted ! BeeJay

Thanks Tony, the info you pass along makes a lot of sense and certainly seems to address the problem. I'll work my way through the suggested solution and post result. Again many thanks.

Each time I run CC Cleaner I keep getting the following message and don't know how to stop this happening. When I shell out to DOS (using command) and do a search (including subdirectory search) I cannot find ANY file that starts with the name President* so two questions, why does CCC think this is something that needs to be deleted and WHERE/HOW does it store the names of the files it wants to delete so that I can remove this reference and thereby hopefully solve the problem ? "Cannot delete President's Choice Financial home____: Cannot find the specified file. Make sure you specify the correct path and file name." Any help/guidance would be appreciated.... Thanks, BeeJay