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Richard Eid

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  1. I beg to differ. All is definitely not well. The issue wasn't the Steam client not replacing missing files. The issue was the missing files. There's really no good reason they should have been missing in the first place. What's happening isn't really just a "cleaning of the cache" so much as it is breaking Steam so that it must repair itself. And just because Steam can fix itself does it mean that we should be indiscriminately deleting files from it. What should be clearly evident here is that the actions of CCleaner are not just removing a temporary cache from Steam, but also it is deleting files that are required for proper operation of the client. After all, when you delete the Internet Explorer cache, neither the user or Internet Explorer are required to run through any sort of repair process. Why should the Steam client? Restarting Steam after letting CCleaner clean is not actually Steam redownloading files required for proper operation. What is happening is that Steam is repairing itself. So all is not well when you have a sloppy third-party program set to break another company's product using its default settings. Can anyone explain why a program like Steam needs to be "cleaned"? Is it the cache? Does every program that has a cache needs to be cleaned? Do the users that CCleaner is marketed to know that CCleaner is actually what is breaking their programs? My suggestion is for Steam to be removed from CCleaner. Obviously, there are no good reasons that Piriform could justify adding Steam to CCleaner aside from, "It's got a cache. It needs to be cleaned." If it's not entirely removed, then at the very least it should be an opt-in selection instead of an opt-out selection. After CCleaner breaks Steam, a user would be more likely to realize that, as a result of seeking out more settings and manually selecting Steam in CCleaner's options, CCleaner is why the Steam client is broken. As it stands, CCleaner has never broken Steam up until this point so when it starts happening to people why would they suspect CCleaner to be the culprit? The addition of Steam was buried in the update notes along with a slew of other new programs added. There were no prominent notices or warnings that Steam is about to be broken by CCleaner. There have already been a few reports on the Steam forums from users who didn't even realize that a recent CCleaner update caused this. Since the aim of CCleaner marketing is pointed at inexperienced, non-technical users unlikely to read update notes it would seem logical to not further complicate issues they may be having with their computers. Before you place the blame on people for not reading update notes, then consider the following page: http://www.piriform.com/ccleaner If you want people to read, give them something to read. Maybe a changelog link next to the download button. But why, right? Piriform isn't the company with a newly increased support load. Just leave the changelog tucked away under 'Company News' instead of moving it to a more intuitive and logical location...like the product's own page, for example. The best option, however, would be to remove Steam from CCleaner's list of programs that need to be cleaned. Mainly because it's not actually "cleaning" Steam; It's breaking it.
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