Thanks for the help. I normally use Firefox 4. I went to IE, did not use DAP, and it installed. The other computer will take more time. It's the one with an older version of Ccleaner. Yes, the downloads did show on my computer. When I clicked on them, I went through several screens successfully. The actual installation would freeze after 4 bars showed. To shut it down I had to use Task Manager. I run Avast! free and ZoneAlarm free. Periodically I will run SpyBots Search & Destroy, Ad-aware with "live" off, Malwarebytes Anti=malware (installed each time I use it), and SUPER Antispyware (also installed each time).