I've tried everything suggested and it still does not work. When I "download" the file, it shows that the download is complete but whenever I try to save it, it is not there. I've even just tried to run the file but nothing happens then. I'm about ready to give up but I read so many good things that I really wanted to try the product. If anybody has any other suggestions, I'd be more than glad to try them. Thanks for all our help.