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jfail

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  1. Got this from support this morning: Megan (Piriform Support) Aug 15, 2022, 21:41 GMT+1 Hi John, First of all, we sincerely apologize for any trouble this has caused to you as we had discovered how the survey request was not working as intended. I can confirm that we've resolved this issue so as of now, you should no longer be seeing a pop-up survey request from Kamo. However if you happen to see any additional survey requests, or if you notice any other issues, please let me know; I'll be more than happy to help! Regards, Megan | CCleaner Support - San Antonio, Tx
  2. I just got this from Piriform support: Hana (Piriform Support) Aug 10, 2022, 23:21 GMT+1 Hi John, Good day to you. You should not repeatedly see the survey request so we suspect it could be related to cookies. Kindly also disable the "Web cookies" cleaning option in Kamo, using these steps: Open Kamo > click Browser cleanup (If applicable) click "MODIFY" Uncheck "Web cookies" > click SAVE Please let me know the result. Kind Regards, Hana | CCleaner Support - Manila, Philippines
  3. google "cccleaner Kamo support" and/or "surveymonkey.com"
  4. I just sent an email to surveymonkey complaining about this.
  5. I have been out for several hours, came home, same popups on both computers so their so-called fix did not do a damn thing.
  6. Here is their latest response: Hi John, Thank you for patiently waiting. This is a follow up email regarding to your previous correspondence with my colleague Hana. She is currently unavailable and in her absence I'll be more than happy to help. Can you please try to do add surveymonkey.com to the "Cookies to Keep" list of CCleaner, using the following steps? Open CCleaner > click Options > Cookies Right-click an empty area of the "Cookies to Keep" column Click Add In the "Enter cookie domain name" field, type: *.surveymonkey.com However, do let us know if the problem persist after this and we will be more than happy to help. Kind Regards, Jonalyn | CCleaner Support - Manila, Philippines I did as they suggested to both of my computers so we will see what happens.
  7. I sent the CCleaner support team a blistering email about this very annoying problem. Here my email followed by their response: Since I purchased Kamo, I endlessly keep getting, every single day, a message asking me to help build a better Kamo then it goes into a survey. I went thru it once and I expected it to end right there. Even tho I unsubscribed to Survey Monkey I still get this message on my computer every day and I am sick of it. Your forum has several people complaining about the very same problem. Either you stop it or I will be cancelling my Kamo subscription completely. Stop it!!! ------------------------------------------------------------------------------------------------------ Their response: Hi John, Thank you for your email and I understand it feels receiving survey everyday from Kamo. No worries I have asked my team to look onto this case. This is currently under review and we will follow-up with you again as soon as possible. Thanks, Kind Regards, Hana | CCleaner Support - Manila, Philippines
  8. same thing here, stop it!!! I am sick and tired of these messages popping up on all my computers every day. I don't know if the people at CCleaner are reading these posts or not but the better put a stop to this or I will be cancelling Camo very, very shortly.
  9. Hi Dennis Thanks for the input. I changed the flash player so I'll see what happens. I was unaware that some websites had gone to that. No, I have not changed or updated Windows Explorer in recent memory. I never did use 8, I had it on another computer and did not like it so I am still using version 7 on this computer. I don't use the other one for websites etc. Thanks again John
  10. I am a long time user of CCleaner. It has always worked just great. In the most recent version (and possibly the previous one) I believe it may be deleteing all of my log on cookies. For example, each night before I back up I run CCLeaner. The next day when logging into my bank, forums, investments I find that I have to log in again each time I go to their websites, having to answer the security questions etc. as if the website no longer knows who I am. If I use a web site once, answer the security questions etc., and in the same day come back to use that web site again, no problem just enter the password and good to go. If I run CCleaner Windows Cleaner that night, then next day I have to go through the whole thing again to log on to sites. I DO NOT HAVE COOKIES CHECKED in the Internet Explorer section so it should not be deleting my cookies, in fact the only box checked in that section is the Temporary Internet Files. Maybe I am missing something, again I am a long time user and have never had this problem before. Any help sincerely appreciated. John Mesa, AZ
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