Jump to content
CCleaner Community Forums

lmacri

Members
  • Content count

    97
  • Joined

  • Last visited

Community Reputation

0 Neutral

About lmacri

  • Rank
    Advanced Member

Contact Methods

  • Website URL
    http://
  • ICQ
    0

Profile Information

  • Gender
    Female
  • Location
    Canada

Recent Profile Visitors

624 profile views
  1. System restore points are missing

    Hi Andavari: No, I don't have any third-party defraggers like Piriform's Defraggler or Auslogics Disk Defrag installed and both defrag tasks in my Norton Security antivirus (Settings | Task Scheduling | Automatic Tasks | Disk Optimization and Settings | Administrative Settings | Idle Time Optimizer) are disabled. I actually stopped using Piriform's Defraggler several years ago because it started wiping all my system restore points - see my 2014 thread Full Defrag Wipes All Restore Points. I eventually found a workaround (i.e., enable the option to Replace Windows Disk Defragmenter, close Defraggler, and disable the option again) but this bug was never fixed and I got fed up having to remember to toggle this setting every time I updated Defraggler . From the last post <here> in my 2014 thread: ----------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.1.8 * Malwarebytes v3.5.1-1.0.365 * CCleaner Portable 5.35.6210
  2. Norton 360 II

    Hi glenmarshall: When you say the "new" Norton 360, do you mean you recently purchased or were upgraded to Norton 360 Standard or one of the the new N360 offerings described at https://us.norton.com/n360?inid=hho_nortoncom_softlaunchredirect_360? If so, you might want to follow Paul Buettner's thread 360 Recent Up-Date and CCleaner in the NIS/N360/NAV board of the Norton forum while you're waiting for Piriform to release a bug fix. As I noted in Paul Buettner's thread, Norton began offering these "new" Norton 360 products to select users about a month ago as part of a beta test - see tzon's 14-Dec-2018 thread Is this a new product? Norton 360 as well as Norton employee Gayathri_R's 19-Dec-2018 product announcement Have you seen new offerings on Norton.com? It’s a beta test!. At the moment we have no idea if these "new" N360 products are still in beta or whether users can downgrade back to their "old" N360/N360P products with their current product key if they wish to do so. ------------ 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.1.8
  3. System restore points are missing

    Hi PCFYTV: One hint about your troubleshooting. As I noted <here> on 04-Jul-2018, my system restore points are intermittently wiped when my system tries to create a system restore point (SRP) and a volsnap error occurs after newer versions of CCleaner are run (i.e., not while CCleaner is running). I'm still not certain of the cause, but it almost seems like newer versions of CCleaner reset a configuration setting / registry entry or run a background task that triggers a volsnap errors the next time my system tries to create a SRP. That means that if I'm testing a particular CCleaner version (e.g., CCleaner Portable v.5.35) I have to run that same Cleaner version for a few weeks or so and monitor whether my SRPs are being deleted. According to Tomasz Szynalski's old blog post What You Should Know About Volume Shadow Copy/System Restore in Windows 7 & Vista (FAQ): That blog post also states that "if you use your machine every day on AC power and nothing prevents it from entering an idle state, you can expect automatic restore points to be created every 1-2 days on Windows Vista and every 7-8 days on Windows 7". Other conditions will trigger the creation of a SRP (e.g., before Windows Update applies a system update), but it might take to a long period of testing to figure out exactly what's deleting the SRPs on your Win 7 SP1 machine. I can't say with 100% certainty that newer versions of CCleaner are responsible for my volsnap errors but I haven't been able to correlate anything else so far (e.g., a Malwarebytes Free Threat Scan, Norton Security Automatic LiveUpdate, etc.) with my volsnap errors. By default, scheduled SRPs are normally created during system idles on my Vista SP2 machine so I have always suspected that some background task that runs during a system idle is the culprit. ----------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.1.8 * Malwarebytes v3.5.1-1.0.365 * CCleaner Portable 5.35.6210
  4. More Tracking and Data Gathering?

    Getting back to Aethernaut's original question about location and IP address tracking, have the v5.49.6856 (12 Nov 2018), v5.50.6911 (29 Nov 2018) or v5.51.6939 (13 Dec 2018) updates given users any additional control over how this data is collected? If not, does Avast have any plans to include a setting in a future release to allow users to opt out of this type of tracking? My understanding is that the new update settings in v5.50.6911 now allow users to disable the CCleaner Emergency Updater that was introduced back in v5.36.6278 (see the AskVG article [Tip] Customize and Control CCleaner Automatic Updates Settings) but I can't see any new settings to disable the collection of tracking data that Avast employee Stephen Piriform discussed in his 29-Oct-2018 post <here> in this thread. After reading employee Stephen Piriform's response, I still don't understand the justification for collecting this type of location tracking data with CCleaner - it's a disk cleaning utility, not a real-time antivirus program. ------------ 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Premium v22.15.1.8 * CCleaner Portable v5.47.6716
  5. According to the AskVG article [Tip] Customize and Control CCleaner Automatic Updates Settings, the Emergency Updater introduced in v5.36 can be disabled in v5.50 (released 29-Nov-2018) by disabling Options | Updates | Important Updates (highly recommended). Could someone please confirm this is correct, and that disabling this setting actually disables the Windows scheduled task CCleaner Update? ----------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security v22.15.1.8 * CCleaner Portable v5.47.6716
  6. Feature Previews on v5.48.6834

    I'm thoroughly confused. The v5.48 release notes at https://www.ccleaner.com/news/release-announcements/2018/10/25/ccleaner-v5486834 state that "in the future we will add support for opting out of feature previews, so if you’re not interested in potentially being selected for this, you can remain on version 5.47 for the time being." The v5.50 release notes posted today at https://www.ccleaner.com/news/release-announcements/2018/11/29/ccleaner-v5506911 state in part: I read today's blog entry Introducing New and Improved CCleaner Update Settings! and still have no idea if Feature Previews would fall into the category of "Important Updates (highly recommended)" or "Product Updates (recommended)" - or perhaps neither. ----------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security v22.15.1.8 * CCleaner Portable v5.47.6716
  7. Feature Previews on v5.48.6834

    Hi Aelson: Just an FYI that I unzipped the portable build of CCleaner v5.49.6856 (rel. 12-Nov-2018) on a USB thumb drive and can't see any new setting in the GUI that would allow users to opt out of the Feature Previews added in v5.48. There's also no mention of an opt-out setting in the v5.49 release announcement at https://www.ccleaner.com/news/release-announcements. I'll guess be sticking with the old CCleaner v5.47.6716 until someone from Avast/Piriform can clarify what's going on with Feature Previews and the possibility of unexpected (forced) product updates for beta-testing. ----------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security v22.15.1.8 * CCleaner Portable v5.47.6716
  8. This could be related to the issue reported on 03-Oct-2018 in dstaggs' thread CCleaner Disk Analyzer - reported file sizes are large and wrong.
  9. CCleaner v5.47.6716

    Hi Stephen Piriform: Today's change log for v5.47.6716 at https://www.ccleaner.com/ccleaner/version-history does not mention the bug fix "Calling the Windows 'ping' function is now done explicitly from the /system32/ directory (fixes a potential vulnerability)" that is included in the original list of bug fixes for v5.47.6701 in Vishal Gupta's 18-Sep-2017 askvg.com article CCleaner 5.47 Now Available for Download. Was this vulnerability left unpatched to expedite the release of the new v5.47.6716? ----------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * NS v22.15.1.8 * CCleaner Portable v5.47.6716
  10. CCleaner Beta v5.47.6700

    I'm not exactly sure what's going on but it appears that CCleaner v5.47.6701 was released to the public yesterday (18-Sep-2018) at https://www.ccleaner.com/ccleaner/download and then quickly pulled because of a bug where Options | Privacy | Help Improve CCleaner by Sending Anonymous Usage Data would automatically re-enable itself at the next launch after being disabled by the user. See patrickdrd's 18-Sep-2018 post in the thread CC 5.44.6575: /Auto and Trash Bin Context "Run" No Longer Works and Stephen Piriform's response <here> about v5.46 being re-posted to the update servers. Can any of the beta testers reproduce this bug with beta version CCleaner Beta v5.47.6700, or was this "bug" introduced in v5.47.6701? ----------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * NS v22.15.1.8 * CCleaner Portable v5.46.6652
  11. Changes in v5.45 and your feedback

    Hi cliftonprince: If you disable Options | Settings | Inform Me of Updates to CCleaner, Options | Privacy | Help Improve CCleaner by Sending Anonymous Usage Data and Options | Monitoring | Enable Active Monitoring in v5.46 , my understanding is that v5.46 will still be collecting limited data and phoning home - see the table in the new Data Factsheet at https://www.ccleaner.com/about/data-factsheet. The previous v5.45 was even more intrusive than v5.46 because the CCleaner executable would continue to run after the program interface was closed in v5.45 even if you disabled Active Monitoring and you would have to manually kill the ccleaner.exe (or ccleaner64.exe) process in your Windows Task Manager to stop the collection of "heartbeat" data - see Avast employee Paul Piriform's 27-Jul-2018 post in the thread Piriform Personal Security Concern with CCleaner Latest v. 5.45.6611. I would also suggest using the portable build of CCleaner that does not require installation on your hard drive. Just download the zipped file (e.g., ccsetup546.zip) from the builds page at https://www.ccleaner.com/ccleaner/builds and save it to a folder on a removable USB thumb drive (e.g., F:\CCleaner). Then unzip that file on your USB thumb drive and double-click the correct executable (ccleaner.exe for 32-bit OSs; ccleaner64.exe for 64-bit OSs) to run the program. I've tested with CCleaner Portable v5.46 and I can't see any trace of the Emergency Updater (i.e., no bundled ccupdate.exe and no scheduled tasks associated with CCleaner created in my Windows Task Scheduler) - at least on my 32-bit OS. As a precaution I've blocked all traffic for the CCleaner executable through my firewall, but as you noted in a previous post, that only prevents me from running a check for available program updates on the Avast/Piriform servers. The v5.32 you're currently using might eventually cause problems because this version has out-of-date digital signatures (e.g., it might be flagged as a possible threat by your antivirus). If you want to minimize the amount of collected data being sent back Avast/Piriform I wouldn't advise rolling back any further than v5.35.6210 released on 20-Sep-2017 since the v5.35 executables are signed with newer digital signatures (i.e., it was released after the bundled Floxif malware of v5.33 and old digital signatures of v5.34 but prior to the Emergency Updater of v5.36). Just keep in mind these earlier versions of CCleaner were optimized for older versions/builds of your Windows OS and browser and might not work correctly if you use v5.35 to clean the current software installed on your system. ----------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Premium v22.15.0.18 * CCleaner Portable 5.35.6210
  12. Hi arensky: See APMichael's screenshot in kiddac's thread Avast Hidden Install as well as Martin Brinkmann's Nov 2017 article Avast Bundles CCleaner with Avast Free Antivirus on ghacks.net. If you are using the standard installer (i.e., rather than the slim installer or portable build at https://www.ccleaner.com/ccleaner/builds) to perform a new CCleaner installation you must ensure the checkbox to install the bundled Avast Free Antivirus is disabled in the installation wizard. It might be advisable to run the Avast uninstall utility (available at https://www.avast.com/uninstall-utility) to ensure any orphaned registry entries and files left behind after the Avast Free Antivirus uninstall are wiped off your friend's computer so these remnants don't interfere with their preferred AV. ----------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Premium v22.15.0.88 * CCleaner Portable v5.35.6210
  13. System restore points are missing

    I have no idea if any Piriform/Avast employees are monitoring this thread, but I felt I should post another update now that v5.45 has been pulled from the download servers and v5.44 (i.e., the version that wipes my restore points) is now the "recommended" version. I haven't had any further volsnap errors logged in my Event Viewer since I stopped using CCleaner Portable v5.44 on 10-Jul-2018. The vssadmin list shadowstorage command shows I've continued to accumulate restore points since then and I maxed out my allotted 33 GB of reserved disk space on my C:\ drive some time around 12-Aug-2018... ..and my current CCleaner Portable v5.35 shows I currently have 15 restore points dating back to 26-Jul-2018. As expected, my oldest restore point is deleted before a new restore point can be created now that I've maxed out my allotted disk space for saving restore points. Just an FYI that I decided to roll back all the way to CCleaner Portable v5.35.6210 (rel. 20-Sep-2017) using a ccsetup535.zip file I found on my external backup drive. This version was released after the bundled Floxif malware of v5.33 and has newer digital signatures than v5.34 but does not include unwanted features like the Emergency Updater of v5.36, intrusive pop-up advertisements of v5.44 or the Active Monitoring that runs continuously in the background (even when disabled) of v5.45. ----------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Premium v22.15.0.88 * Malwarebytes v3.5.1-1.0.365 * CCleaner Portable v5.35.6210 HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS
  14. CCleaner on Vista laptop

    Hi BigMart: Go to Control Panel | System and Maintenance | System and confirm you have the latest Service Pack 2 (SP2) for Vista installed as shown below. If you have Service Pack 2 (SP2) installed and IE9 continues to crash when you try to launch this browser, there is another way to check if you are affected by this common Windows Update problem. Run a manual Windows Update (Control Panel | System and Maintenance | Windows Update | Check for Updates). If your Windows Update hangs at "Checking for updates..." for more than 10 or 20 min and fails to run to completion then you're likely affected and will continue to have problems performing any CPU-intensive task until you fix Windows Update. From the VistaForums FAQ at How to Fix Vista SP2 "Checking for Updates..." Hangs and Slow Windows Updates: If IE9 is crashing on launch then I suspect that being unable to install CCleaner is just a symptom of a bigger problem. ----------- 32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Premium v22.15.0.88 * CCleaner Portable v5.35.6210 HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS
  15. Changes in v5.45 and your feedback

    +1. Well stated.
×