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rich_roc

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About rich_roc

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  1. Dear Forum: This problem has gone away...as mysteriously as it first appeared. I don't have an explanation. Hopefully, it won't be back. Thanks to all for your suggestions. Rich
  2. Thanks Vic, My system is a generic Intel PC, not Toshiba. I use F-Secure Internet Security, Adaware, SpyBot S&D, Win Defender. I was using (in addition to CCleaner) Privacy Guardian to clean out my system routinely. Just before I started getting these error messages about the corrupt file, I uninstalled Privacy Guardian. Here are the details of the latest "popup" error window from Event Viewer and the Microsoft Link: Application popup: CCleaner.exe - Corrupt File : The file or directory \System Volume Information\_restore{000CD547-0129-4B27-B8E2-A61171E8ACE7} is corrupt and unreadable. Please run the Chkdsk utility. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. OK, so I clicked the link, and here's what I got: Details Product: Windows Operating System ID: 26 Source: Application Popup Version: 5.0 Symbolic Name: status_log_hard_error Message: Unable to Load Device Driver : device driver could not be loaded. Explanation The program could not load a driver because the program user doesn't have sufficient privileges to access the driver or because the drive is missing or corrupt. User Action To correct this problem: Reinstall the program to restore the driver to the correct location. If these solutions do not work, contact Product Support Services. Version: 5.2 Symbolic Name: STATUS_LOG_HARD_ERROR Message: Application popup: %1 : %2 Explanation The program could not load a driver because the program user doesn't have sufficient privileges to access the driver or because the drive is missing or corrupt. User Action To correct this problem: Ensure that the program user has sufficient privileges to access the directory in which the driver is installed. Reinstall the program to restore the driver to the correct location. If these solutions do not work, contact Product Support Services. -------------------------------------------------------------------------------- Currently there are no Microsoft Knowledge Base articles available for this specific error or event message. For information about other support options you can use to find answers online, see http://support.microsoft.com/default.aspx. So, if I take the above at face value, perhaps I am missing a driver CCleaner needs, or this driver is corrupt? One other note....just before the balloon pops up, and CCleaner is well into 'Run Cleaner' mode, my A:\ floppy drive lights up. Thanks again, Rich
  3. Based on the questions and answers in this thread, and the observation that this warning only occurs when using CCleaner, am I to suggest that this is a CCleaner bug, or are there additional tests you would suggest? I am not aware of any other issues with my system or software. Thanks, Rich
  4. Yes, I did chose the 'auto fix file sys errors' option when running Chkdsk. The balloon popup only occurs when using CCleaner, and only after the "Run Cleaner" button is pushed. It occurs everytime this button is pushed, regardless of what (if anything) is listed under "files to be deleted".
  5. Andavari, I tried these steps, with no change in the result....still gives the same warning message for the same corrput file/folder. Registry problem? Other suggestions? Many thanks, Rich
  6. Hi YoKenny, Here is the latest one. They appears as balloon messages in the notification area: CCleaner.exe - Corrupt File The file or directory \System Volume Information\_restore{000CD547-0129-4B27-B8E2-A61171E8ACE7} is corrupt and unreadable. Please run the Chkdsk utility. Thanks for your help, Rich
  7. Hi Vic, Thanks for your reply! I forgot to mention yesterday that when I discovered the warning, I did test turning off Sys Restore and rebooting. When I did this (several cyclings of turning on and off Sys Restore), I no longer got the CCleaner warning about the corrupt file. Upon "restarting" Sys Restore and rebooting, the warning comes back. Does this bring to mind another test to try? Thanks, Rich
  8. I am using Win XP Pro SP3 with the latest version of CCleaner. Yesterday, during a clean, it warned that there was a file or folder in the "System Volume - restore area" that is corrupt, and suggested running Chkdsk. I did this, but the warning did not go away. I also did a system restore to further investigate, and this worked fine. The warning goes away when I disable System Restore. Chkdsk did not reveal any findings as posted in Event Viewer. One other note (not sure if related) is that I uninstalled PCTools Privacy Guardian just before I got the corrupt file warning for the first time. I also did an uninstall/reinstall of CCleaner, but this did not clear the warning. Any suggestions as to whether I really have a corrupt file or folder that needs attention? If so, any suggestions as to what to do next? Many thanks, Rich
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