snissen

I use no other registry editor/fixer programs. However, like you, I also suspect that one of the several dozen application programs installed on these PCs is causing some kind of conflict. I just can't imagine which. As long as I can repair the damage, and now I can, I'm satisfied, and will go back to using and recommending CCleaner. Sande

These are not necessarily the scanners I'd recommend, just the ones I had on hand, all with current updated spyware signatures: 1. McAfee VirusScan 8.0i with McAfee AntiSpyware (recently licensed); 2. Spybot Search & Destroy; 3. Microsoft AntiSpyware beta; 4. (Booting from a BartPE boot/rescue CD) Lavasoft Ad-Aware Plus. HiJackThis also showed nothing unusual. Had any of them not come out "clean", I'd also have used online scanning resources like Webroot's to check the results. Sande

Good guess, but incorrect. All the PCs in question are free of spyware, according to four different scanners. Spyware has been a problem for us on desktop computers, and I've become quite diligent in monitoring. Sande

Using System Restore to fix my Recycle bin yet again (after installing only CCleaner 1.2.1 and waiting one day), I captured the following registry changes. Note this includes both DJLizard's and Microsoft's fixes. I don't know that this is the complete fix for a PC without CCleaner, yet, but it's closer than anything else I've found. Of course, I make no warranty as to the utility of these registry hacks; you use them at your own risk. I have no fix for a PC with CCleaner; I'm hoping the author can use what I've submitted to find the CCleaner bugs and fix them. Sande Windows Registry Editor Version 5.00 [HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}] @="Recycle Bin" "InfoTip"=hex(2):40,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,\ 6f,00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,\ 00,53,00,48,00,45,00,4c,00,4c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,\ 2d,00,32,00,32,00,39,00,31,00,35,00,00,00 "SortOrderIndex"=dword:00000060 "IntroText"=hex(2):40,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,\ 6f,00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,\ 00,53,00,48,00,45,00,4c,00,4c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,\ 2d,00,33,00,31,00,37,00,34,00,38,00,00,00 "LocalizedString"=hex(2):40,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,\ 6f,00,6f,00,74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,\ 00,5c,00,53,00,48,00,45,00,4c,00,4c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,\ 2c,00,2d,00,38,00,39,00,36,00,34,00,00,00 [HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\DefaultIcon] @="C:\\WINDOWS\\system32\\shell32.dll,32" "Empty"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,\ 00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,\ 68,00,65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,31,\ 00,00,00 "Full"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,\ 00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,\ 68,00,65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,32,\ 00,00,00 [HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\InProcServer32] @="shell32.dll" "ThreadingModel"="Apartment" [HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\Shell] [HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\shellex] [HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\shellex\ContextMenuHandlers] [HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\shellex\ContextMenuHandlers\{645FF040-5081-101B-9F08-00AA002F954E}] [HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\shellex\PropertySheetHandlers] [HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\shellex\PropertySheetHandlers\{645FF040-5081-101B-9F08-00AA002F954E}] [HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\ShellFolder] "Attributes"=hex:40,01,00,20 "CallForAttributes"=dword:00000040 [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}] [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\DefaultIcon] "full"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,\ 00,25,00,5c,00,53,00,59,00,53,00,54,00,45,00,4d,00,33,00,32,00,5c,00,73,00,\ 68,00,65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,32,\ 00,00,00 "empty"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,\ 00,25,00,5c,00,53,00,59,00,53,00,54,00,45,00,4d,00,33,00,32,00,5c,00,73,00,\ 68,00,65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,31,\ 00,00,00 @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\ 00,5c,00,53,00,59,00,53,00,54,00,45,00,4d,00,33,00,32,00,5c,00,73,00,68,00,\ 65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,32,00,00,\ 00 [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel] "{645FF040-5081-101B-9F08-00AA002F954E}"=dword:00000000 [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\NonEnum] "{645FF040-5081-101B-9F08-00AA002F954E}"=- [HKEY_CURRENT_USER\Software\Microsoft\Windows\ShellNoRoam\DUIBags\ShellFolders\{645FF040-5081-101B-9F08-00AA002F954E}] "ExpandDetailsTasks"=dword:00000000 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace\{645FF040-5081-101B-9F08-00AA002F954E}] @="Recycle Bin" [HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}] [HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\DefaultIcon] @=hex(2):43,00,3a,00,5c,00,57,00,49,00,4e,00,44,00,4f,00,57,00,53,00,5c,00,53,\ 00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,00,65,00,6c,00,\ 6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,32,00,00,00

Well, DJLizard's registry changes are part of the solution, but not all. Here are the registry changes recommended in Microsoft's tech note 810869, which are also part of the solution, but not all: REGEDIT4 [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel] "{645FF040-5081-101B-9F08-00AA002F954E}"=dword:00000000 [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\NonEnum] "{645FF040-5081-101B-9F08-00AA002F954E}"=- [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace\{645FF040-5081-101B-9F08-00AA002F954E}] @="Recycle Bin"

To be specific, I want two things: 1. A way to restore the Recycle Bin to its previous features, regardless of whether CCleaner is installed or not (Most important). 2. A way to make CCleaner work again, with the Recycle Bin context menu correct. Until I find a solution, everyone to whom I've recommended CCleaner will be advised to remove it immediately. Sande

I have discovered an alarming bug on every computer on which I've been installing and upgrading CCleaner, from version 1.16 through the current 1.21. This is on a variety of models running Windows 2000 SP4 or Windows XP SP2, all with all current patches. (I should mention that I'm a PC Systems Administrator and a Windows expert.) When I install CCleaner, I always install it right over the previous version. I disable putting "Run CCleaner" on the Recycle Bin context menu, but I enable putting "Open CCleaner..." on that menu. After an installation and upgrade (or two or three), the Recycle Bin loses its special Context menu. To be specific: - its name is gone; - its context menu is now that of a plain shortcut, with no Empty Trash or Open CCleaner or Properties. Uninstalling CCleaner does not fix this. Following the Microsoft knowledgebase tech notes to restore the Recycle Bin does not fix the problem. Nothing I've found yet fixes the problem, so I have effectively crippled every computer on which I've installed CCleaner. Please help! I'd be happy to work with you to debug this critical problem. Sande