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About Nergal

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    Volunteer CCleaner Demon/Post Meddler

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    Get off my Lawn, y'darn kids!
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    being grumpier
    Sleep comes Later though.

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  1. Can you run a debug mode and attach a log of the freeze (on newer version of course). I don't know if it'll tell us anything but it's worth a look.
  2. License Key

    Make sure the name you're putting in is the same as what you registered. Iirc it's your email address, but i'd check the message you received from piriform (the register button you pressed is the correct one).
  3. October 1809 Update for Windows 10

    Even more woes (and three terrible ideas for a fix) https://www.windowscentral.com/how-restore-internet-access-apps-after-windows-10-october-2018-update
  4. waiting and waiting and waiting

    On top of hazelnut's questions, it might help if you ran debug mode and shared us the log. When you say "scanning" do you mean analyzing? Are you running the cleaning section or the registry section?
  5. waiting and waiting and waiting

    Moved to ccleaner bugs board
  6. October 1809 Update for Windows 10

    The woes continue https://www.zdnet.com/article/more-windows-10-october-update-woes-hp-users-report-bsod-after-tuesday-patch/
  7. Sorry, that wasn't a suggestion, it was me doing housecleaning and moving it to the correct board. Sadly, we don't have many (any?) mac users on the forum. But because you're dealing with a pro, you may want to take advantage of the priority support your pro license gets you. https://piriform.zendesk.com/hc/en-us/requests/new
  8. Moved to ccleaner Mac
  9. Internet Explorer cleaning skipped

    Double post closed, see my answer on your other post
  10. Internet Explorer cleaning skipped

    ie must be closed for that section to work. Also some programs run ie as their renderer so be sure to exit those programs to (some examples of past issues were quicken and outlook)
  11. October 1809 Update for Windows 10

    "It appears the bug that caused file deletion was related to Windows 10 users who had enabled Known Folder Redirection to redirect folders like desktop, documents, pictures, and screenshots from the default location." The Verge: Microsoft begins re-releasing Windows 10 October update after fixing file deletion bug. https://www.theverge.com/2018/10/9/17957506/microsoft-windows-10-october-2018-update-data-deletion-fix
  12. Cookies not being shown in CCleaner

    Browsers need to be closed for that section to populate. Are you sure that firefox is completely exited (check task manager). Does ccleaner still see firefox in the cleaning section applications tab? If not did you customize your reinstall into a different folder? Is Firefox deleting cookies (history cache etc) on exit? Those are the three ideas I had when reading your question
  13. Where did that subscription come from?

    No need to double post, I answered this in the ongoing thread. Closed
  14. Believe me i'm not wrong, as I said i've been a mod here much longer than Pro has been out. It has always been a year for the two things I mentioned. The rest works as it did when you paid for it. I'm not sure why you have so much anger about losing auto update and priority support.
  15. October 1809 Update for Windows 10

    Hey look, we're (piriform's) still relevant! Good to know that recuva can help though