Jump to content

criky18

Members
  • Posts

    1
  • Joined

  • Last visited

Reputation

0 Neutral
  1. Rather cross as my awful antivirus Mcafee has been crashing - due they tell me - to conflicts with popular and regularly downloaded software. Bit long winded but thought you might like to read my exchanges with them when they tried to repair their product. quote: GoToAssist (16:33:06): Thank you for contacting McAfee Consumer Support. An agent will be with you shortly. GoToAssist (16:32:27): Customer Bill accepted request to share screen. Vibinlal (16:32:43): Hi, Bill. Vibinlal (16:32:49): This is Vibinlal from Tier 2 team. Bill (16:32:52): hi GoToAssist (16:33:52): Representative Vibinlal has requested system information from customer Bill. GoToAssist (16:33:55): Customer Bill has sent system information to representative Vibinlal. Vibinlal (16:36:25): Bill, from your system information, I could find that you have installed Gary Utility and CCleaner in your computer. These software conflicts with McAfee and may cause this issue. Vibinlal (16:36:30): Shall I remove it? Bill (16:37:33): no. I am suprised that an anti corruption program should be compromised by very normal progs. Vibinlal (16:39:55): Bill, I understand your frustration and realize that you have spent a lot of time and effort in resolving this issue. I sincerely apologize for the inconvenience caused in this regard. Vibinlal (16:40:23): I would like to inform you that this issue is due to compatibility between registry cleaner utility and McAfee. Bill (16:41:58): Then your software really is not very good if it can be overridden by very popular and normal software. Believe Dell need to know of mcaffee inadequacy - please try and fix. Vibinlal (16:42:36): Bill, in order to resolve this issue, we need to remove Gary Utility and CCleaner and then uninstall and reinstall McAfee. Bill (16:43:37): but this means I will loose the value I have from these two progs which I have used for many years? Vibinlal (16:51:53): Bill, we will not be able to fix this problem, without removing the conflicting programs. Bill (16:53:28): sorry to say this but have read much bad press on Mcaffee. Never expected this sort of problem but if you are really telling me that mcaffe no good if 'certain' progs installed then I must join non supporters club. Vibinlal (16:56:25): I understand your concern and I apologize for the inconvenience caused to you. Bill (16:59:49): Very disappointed and sure you will understand why I need to advise Dell who have charged me best part of £1k for a laptop with free 'security' which is clearly limited and vulnarable. Realise you can do no more but your marketing people need to know why I shall be addressing this with various forums. Not your personal fault I know but you have a faulty product here. Happy to close at that...........thanks for trying, Unquote......... buyer beware ! ....................
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.