xerowest

, Interesting terminology, have you worked in the protocol department of the Royal Household? Yes I got out the heavy artillery (Eraser) and managed to "gouge" it out, except for one file, "Rich Video" which is allegedly shared with another app. And it was no small job either, took an hour! I just used task manager to end the process and deleted that last remnant. It will be interesting to see what doesn't work anymore. I think this is where I live happily ever after.

Boy this post seems to have caused a lot of confusion, for which I will have to take the blame. So I shall try to clarify. The sequence of events began with the installation of a thing called a KWorld DVD Maker USB 2.0, which was supposed to connect the computer to a VCR. The plan was to copy VHS tapes to the computer, and make DVDs. The KWorld installed a USB Driver, a 2860 device driver to give it its full title. It also came with 2 apps for video editing, both from CyberLink, PowerProducer 4 and PowerDirector 5. The driver is listed in Add/Remove, but I was unable to remove it. The 2 CyberLink apps only appeared in the Start Menu, when I moused over the name in the menu the pop up or drop down, however you like to call it, had an Uninstall option. This did not work. I have deleted the entries from the Start Menu, but Program Files remain. So to address some of the responses which I may have overlooked, the driver still showed in Add/Remove, but it did not show in My Computer> Properties> Hardware>Device Manager>Sound, Video & Game Controllers, as it did when it was "working," for lack of a better word. It does appear in Revo, with a circle with a slash through it, and an attempt to remove it has just succeeded, and it no longer appears in Add/Remove! Yippee Thanks to Icedrake for that link. Revo has not been able to do anything about the CyberLink Program Files - the original post was after opinions about whether, if I removed these manually, would CCLeaner clean out the remnants in the registry? DennisD Prior to this it did not appear in either the Task Manager (I suppose I would not have been able to delete it if it had been running), nor did it appear in procexp.exe. Thanks for the link though, I did not intentionally disregard your post, more a case of overlooked. No offence was intended, and I hope none was taken. The CyberLink apps still remain in Program Files, they are not really doing any harm, but I would like to see the back of them, they crashed on every attempt to open them. The KWorld device has been returned. I have just given up on another device which was supposed to connect the VCR to the computer, at least this time I was able to uninstall the software without anything more traumatic than a restart. It seems that connecting via USB, or by USB and a sound jack, just does not do the job. My next attempt will be with a Video/TV card, I am hopeful that a big fat RF cable and a sound lead will be capable of successful video capture. Andavari, I can hear the cogs turning. These days I do capture with DVD, but I have some treasured stuff on VHS which I want to convert to DVD (just as I converted my vinyl and cassette tapes to computer files) - otherwise I would not be putting myself through all this. This is my last analogue to digital conversion "adventure." (There are some on line tutorials, one including a zip file of freeware apps). Once I have converted the VHS to DVD, the TV card may get some use as a digital TV receiver, when I can be bothered to get an antenna, (with an antenna I can also use the computer as a digital recorder) this is not a high priority. clarityx, thanks for the suggestion. I am more than a little wary of regedit, I got burned only a couple of months back and had no choice but to reinstall Windows, lost all my emails and bookmarks. That's why I was asking if CCleaner would deal with this. I hope I have clarified things. And many thanks to those who have posted helpful suggestions, I hope I have not at any point appeared ungrateful. The most recent, unsuccessful, attempt led me to think the VCR had died, and I went and bought another. It has all been a little hectic and fraught around here, hence my lack of attention to posts, and poor explanations. Forums only work due to the efforts of users who contribute, so I am very appreciative of all replies I have received.

Well yes, ... but the initial post also said: So I thought it was clear that was part of the problem, I suppose I could have been clearer.Revo, and I, cannot remove the driver from Add/Remove, and the CyberLink programs (the video editing ones referred to in the first post) were only ever on the Start menu, the dropdown had an "Uninstall" option, which did not work. These things never appeared in Add/Remove. So I never had the option of using Add/Remove to remove them. I hope that is clearer.

Yes I have already returned the hardware, and happy to see the back of it. Especially after seeing a review of a similar device which gave it one star out of five. My problem is the persistent software. The original request for advice was whether, if I removed the files from Program Files, would CCleaner remove the remnants from the registry? I am vary wary of meddling with the registry.

Thanks Icedrake, I have tried Revo also. Even in the Hunter mode it would not delete from the Start menu. Thanks for the suggestion though. These apps (watch out for CyberLink) seem to be mighty resistant/persistent! I may try deleting them from Program Files and see if CCLeaner will remove the remnants from the registry... damn the torpedoes, full speed ahead!

Thanks Mike, The Windows Uninstall utility only picked up stuff on the Start menu, I have already deleted those entries.

I recently tried and decided against a piece of hardware. It was an device to connect a VCR to the computer and came with drivers and Video editing software. All the driver did was install an icon in the notification area, and the video editing software crashed every time I tried to open it. I returned the whole lot to the shop. The problem I am experiencing is that the driver appears in Add/Remove, but I can't delete it. The editing software did appear only under All Programs on the Start menu, with an option of Uninstall, which did not work. It has been suggested to me that I remove the files from Program Files, then go into the registry and remove the appropriate folder/s. I am able to easily do the former, and very reluctant to do the latter. Last time I mucked around in registry I had to reinstall Windows - there is a reason they make the registry hard to find! Bunnies like me, don't know what they are doing = chaos. If I remove the file from Program Files will the Registry section of CCleaner remove the "orphaned" registry entries?

Hi Davey, Thanks for the information, I had a partial success, one of 3 backups gave an error message and My Music has not changed. It may do after a restart which is not convenient right now The programs seem handy additions, I like the auto registry backup. The names are weird sounding, don't exactly roll off the tongue but what is in a name? What I really wish I had done is use Acronis to backup the drive, would have to be on DVD RW and I am days away from the $ for new HDD where there will be an Acronis partition to avoid DVD RW, and to rescue me from something like this, he who procrastinates reinstalls. Just made that up, consider it freeware! I will probably get used to right clicking I don't feel this warrants an XP reinstall, did one of those in December and that will do me for a while ... no use crying over spilt milk. Thanks again

The behaviour of the My Music folder has changed recently. Previously I selected a sub folder, clicked on "play selection" and I was listening to music. This is no longer the case, and for a short period the folder thought it was My Pictures. Running a string rundll32 mydocs.dll,PerUserInit sorted this one out but it appears I am missing a desktop.ini file. I think this lives in registry but not sure, this is pushing the enevelope for me. I know that CCleaner would only have deleted a registry entry if it was already faulty, so I am not blaming here. I do have my last 3 backups, would restoring these restore the desktop.ini file? If yes how do I do a restore?

After numerous failed attempts to download with FDM I cancelled it and Firefox downloded Defraggler without a care in the world. I am rather pleased that this turns out not to be a Piriform problem, reinforces my high opinion. I will let FDM know as that is also better than what it replaced.

I am using CC 2.03.532, and very impressed. One thing I am unable to figure out is how to remove cookies. I get to the Options part of the cleaning, choose what to keep and what to delete, and then I don't see how I actually remove them. I know the answer is probably staring me in the face, a case of not seeing the wood for the trees perhaps? Suggestions?

Hi everyone, Happy New Year. I too am having problems downloading Defraggler. I am using Free Download Manager, having consigned Get Right to the dustbin of history. I have specified a download location and hit the start button. On the first attempt I got to 25% and then download was stopped, that was all the pop up bubble said. I have let FDM know about this problem and they asked what the log said. Nothing for any download I replied. I have made a number of subsequent attempts and each time FDM says there is already a partial download from this URL, would I like to resume? I click yes and get the same pop up telling me the download has stopped. I have attached a screenshot if that is any help. Any help or suggestions would be appreciated as I really like the way Defraggler lets the user choose what to defrag, and I want it on my system. Just like CCleaner, I get to decide. Cheers xerowest Defraggler_screen_shot.pdf Defraggler_screen_shot.pdf